Canon Cloud Portal, User Manual

Page: 66 / 88

Troubleshooting
4-10
4
Appendix
If Log In Fails (For Google Docs)
If logging in from the touch panel display of the machine fails, it may be due to the following causes:
The e-mail address or password you entered is incorrect.
The machine is not correctly connected to the network.
An incorrect password was entered a specified number of times and the account has been locked.
Firstly, enter the correct user name and password.
If log in still fails, check whether the machine is connected to the network. (See “If Log In Fails,” on p.
4-9.)
If an incorrect password is repeatedly entered, the account will be locked. If the account is locked,
perform the following procedure to unlock the account.
This section describes how to unlock a locked account.
1
Start your Web browser on your computer
→
access the following page .
For a Google account (@gmail.com):
https://www.google.com/accounts/UnlockCaptcha
For a Google Apps account:
https://www.google.com/a/[your domain]/accounts/UnlockCaptcha
In [your domain], enter the domain name for your account.
2
Enter [Email], [Password], and the characters you see in the picture
→
click
[Unlock] .
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