Canon BJC-S500, Quick Start Manual

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Troubleshooting
2 28 8
Printer is not
responding
(continued)
Problem Possible Cause Try This
Bad cable Replace the printer cable.
Computer and/or
printer needs to
be reset Reboot the computer and/or reset the printer.
1. To reboot the computer, close all open applications, then restart.
2. To reset the printer, turn it off, then on again.
Ink tanks are not
seated properly Printer tried
to print but
no ink on
paper Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 20.
Printhead
clogged Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 20 or “Cleaning the Printhead” on page 22.
If necessary, perform multiple printhead cleanings. If print quality
does not improve, try deep cleaning. Perform printhead deep
cleaning from the printer driver.
Ink tanks may
need to be
replaced Verify that you have sufficient ink in the ink tanks. See “Monitoring
Ink Levels” on page 19.
If necessary, replace the ink tanks. See “Replacing Ink Tanks” on
page 20.
Printhead may
need to be
replaced Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 20 or “Cleaning the Printhead” on page 22.
If necessary, perform multiple printhead cleanings. See “Cleaning the
Printhead” on page 22. If the printhead is still not working properly,
contact the Customer Care Center.
Problem
Possible Cause Try This
Printed
colors are
incorrect One or more ink
tanks installed in
the wrong
position Verify that each ink tank is lined up with the correct color label in
the printhead. For more information, see “Replacing Ink Tanks” on
page 20.
If ink tanks were placed in the incorrect color slots in the printhead,
after switching the tanks to their correct slots, perform at least two
printhead cleanings to remove the incorrect residual colors from the
printhead. For procedures, see “Cleaning the Printhead” on page 22.
Incorrect Color
Adjustment
setting W W
IIN ND DO OW WS S
1. On the M Ma aiin n tab of the S500 Properties window, confirm
that Color Adjustment is set to A Au utto o.
2. If M Ma an nu ua all is set, click the D De effa au ulltts s button on the Manual
Color Adjustment window.
TTrro ou ub blle es sh ho oo ottiin ng g P Prriin ntte ed d O Ou uttp pu utt
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