Canon BJC-S500 Quick Start Manual Download Page 1

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Summary of Contents for BJC-S500

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Page 3: ...S500 Color Bubble Jet Printer Quick Start Guide ...

Page 4: ... warranted and they are not intended to be nor should they be understood to be representation or warranties concerning the products described Specifications are subject to change without notice All print speeds based on draft mode Print speed will vary depending on system configuration software document complexity print mode and page coverage As an Energy Star partner Canon U S A Inc has determine...

Page 5: ...g and Recalling Driver Settings 17 Chapter 3 Printing Maintenance Monitoring Ink Levels 19 Replacing Ink Tanks 20 Printing a Nozzle Check Pattern 20 Cleaning the Printhead 22 Aligning the Printhead 23 Chapter 4 Troubleshooting Tips for Troubleshooting 25 Customer Care Center 32 Chapter 5 The BJ Solution Software Downloading Images Minimum System Requirements 34 Installing the BJ Solution Software ...

Page 6: ...ing the Printer Driver 41 Uninstalling the Printer Driver 43 Registering Your Canon Product 43 Safety Information 44 Regulatory Information 46 Product Specifications 47 Limited Warranty U S Only 49 Index 53 iv Contents ...

Page 7: ...0 printer see Specialty Media on page 3 This quick start guide describes some of the features of your S500 printer and how to use them For more information view and or print the S500 User s Guide on the Setup Software User s Guide CD ROM Driver features and screen shots described in this guide reflect Windows 98 and may be different for Windows NT 4 0 and Windows 2000 users T Tu ur rn ni in ng g Y...

Page 8: ...r r i in n W Wi in nd do ow ws s 1 Click S St ta ar rt t then S Se et tt ti in ng gs s then P Pr ri in nt te er rs s 2 Right click the Canon S500 printer icon then click S Se et t a as s D De ef fa au ul lt t The Canon S500 printer icon will display a check mark indicating it is the default printer T To o s se el le ec ct t t th he e S S5 50 00 0 f fr ro om m w wi it th hi in n a a W Wi in nd do o...

Page 9: ... M Me ed di ia a For optimum results Canon recommends that you use genuine Canon media with your S500 printer Follow the instructions that come with any specialty media on storing handling and printing The specialty media available for use with the S500 include Canon High Resolution Paper Canon Transparencies Canon Banner Paper Canon Glossy Photo Paper Canon Photo Paper Pro Canon Glossy Photo Card...

Page 10: ...i ia a L Lo oa ad d L Li im mi it t a an nd d P Pa ap pe er r T Th hi ic ck kn ne es ss s L Le ev ve er r P Po os si it ti io on n Basic Printing 4 4 P Pa ap pe er r T Th hi ic ck kn ne es ss s L Le ev ve er r P Po os si it ti io on n up to to 100 sheets 17 lbs High Resolution Paper Photo Paper Pro Photo Paper Pro 4 x 6 High Gloss Photo Film Glossy Photo Paper Glossy Photo Cards Transparencies 10 ...

Page 11: ...r o ot th he er r m me ed di ia a 1 Make sure the paper thickness lever is set correctly for the media used 2 Slide the paper guide completely to the left 3 Fan the edges of the sheets to remove static cling and avoid paper jams then tap the edges of the stack against a flat surface so the stack is aligned 4 Insert the media into the paper rest with the print side facing up Some papers especially ...

Page 12: ...lat before you load them into the paper tray Make sure that none of the flaps overlap If the envelope edges are not flat crease them with the side of a pen Do not allow more than 10 envelopes to stack on the paper output tray 4 With the address side facing up and pointed in the direction shown in the illustration align the stack with the right side of the paper rest then insert the stack into the ...

Page 13: ...aper ejected T To o c ca an nc ce el l a a p pr ri in nt t j jo ob b f fr ro om m t th he e P Pr ri in nt te er r S St ta at tu us s M Mo on ni it to or r 1 Click S St ta ar rt t then S Se et tt ti in ng gs s then P Pr ri in nt te er rs s 2 Right click C Ca an no on n S S5 50 00 0 then click P Pr ro op pe er rt ti ie es s 3 Select the M Ma ai in nt te en na an nc ce e tab then click the S St ta ar...

Page 14: ...er ejected T To o c ca an nc ce el l a a p pr ri in nt t j jo ob b i in n M Ma ac c O OS S w wh he en n u us si in ng g b ba ac ck kg gr ro ou un nd d p pr ri in nt ti in ng g 1 While a job is printing go to the BJ Print Monitor window click F Fi in nd de er r then B BJ J P Pr ri in nt t M Mo on ni it to or r 2 Highlight the job to be cancelled 3 Click the S St to op p P Pr ri in nt ti in ng g ico...

Page 15: ...y of these features are covered in this chapter For more information see the S500 User s Guide on the Setup Software User s Guide CD ROM or access the online help While in the Properties window press the F F1 1 key or click in the upper right corner then click the feature you want to know more about or click the button when displayed Turn Bubble Help on by selecting H He el lp p then S Sh ho ow w ...

Page 16: ...gh h For high quality when printing a color document S St ta an nd da ar rd d For high quality when printing text D Dr ra af ft t For printing text drafts at a faster speed C Cu us st to om m Allows for more precise control If you select C Cu us st to om m the Set button becomes active Click S Se et t to open the Set Print Quality dialog box There are two features you can control P Pr ri in nt t Q...

Page 17: ...hen done click O OK K then P Pr ri in nt t T To o s se el le ec ct t b be es st t p pr ri in nt t q qu ua al li it ty y w wi it th h t th he e P Pr ri in nt t A Ad dv vi is so or r w wi iz za ar rd d Print Advisor is a wizard that helps you select the most optimum media type and print quality for your print job 1 From an application F Fi il le e menu select P Pr ri in nt t 2 With C Ca an no on n S...

Page 18: ...n nt te en ns si it ty y a an nd d B Br ri ig gh ht tn ne es ss s You can enhance color printing by adjusting the color balance intensity saturation and brightness For more information on these settings see the S500 User s Guide on the Setup Software User s Guide CD ROM or access the online help press F F1 1 or click in Windows turn on Bubble Help in Mac while in the printer driver interface T To ...

Page 19: ... ig gh ht tn ne es ss s setting to determine how light or dark the image will appear when printed 10 When done click O OK K To print in black only check the G Gr ra ay ys sc ca al le e P Pr ri in nt ti in ng g box This will convert color images to grayscale when printing without changing the original colors in the document T To o m ma an nu ua al ll ly y a ad dj ju us st t c co ol lo or r s se et ...

Page 20: ...ut t P Pa ag ge e option becomes active If this box is left unchecked the S500 will optimize each image individually If checked all images will be automatically corrected with the same settings 5 When done click O OK K C Ch ha an ng gi in ng g t th he e P Pa ag ge e S Se et tu up p You can change how the image is printed without affecting the original image file T To o c ch ha an ng ge e p pa ag g...

Page 21: ...left to right or right to left and whether you want to print a border around each page P Po os st te er r P Pr ri in nt ti in ng g Lets you print an oversized image on multiple pages that can then be manually joined together Click S Sp pe ec ci if fy y to set the image divisions how many tiles the image will break up into B Ba an nn ne er r P Pr ri in nt ti in ng g Used for printing banners on spe...

Page 22: ...0 0 is the selected printer from the A Ap pp pl le e menu select C Ch ho oo os se er r then S S5 50 00 0 2 From an application F Fi il le e menu click P Pr ri in nt t The Print window will appear 3 Click O Op pt ti io on ns s The Options dialog box will open 4 From the Options dialog box you can enter or change the following To print in reverse order check the P Pr ri in nt t i in n r re ev ve er ...

Page 23: ...et tt ti in ng gs s i in n W Wi in nd do ow ws s 1 From an application F Fi il le e menu select P Pr ri in nt t 2 With C Ca an no on n S S5 50 00 0 as the selected printer click P Pr ro op pe er rt ti ie es s 3 Make the desired printer driver setting changes 4 Without exiting the Properties window select the P Pr ro of fi il le es s tab 5 Click A Ad dd d t to o P Pr ro of fi il le es s then type a...

Page 24: ...pplication F Fi il le e menu select P Pr ri in nt t 2 With C Ca an no on n S S5 50 00 0 as the selected printer click P Pr ro op pe er rt ti ie es s 3 Select the P Pr ro of fi il le es s tab 4 Highlight the saved setting profile you want to use 5 Click R Re et tr ri ie ev ve e f fr ro om m P Pr ro of fi il le es s then click O OK K to confirm the profile change The profile settings will become act...

Page 25: ...Ma ai in nt te en na an nc ce e tab then click S St ta ar rt t S St ta at tu us s M Mo on ni it to or r The Canon S500 Status Monitor window will appear The Ink panel displays the ink levels for each tank The following icons appear when an ink tank is low or has run out of ink Ink low Replace ink tank as soon as possible Ink out Replace ink tank immediately 4 Click on the top right of the window t...

Page 26: ...g ink never press on the sides of an ink tank 4 Holding the new ink tank at a slight angle align it with the correct color slot then gently insert it Do not force an ink tank into the printhead If the ink tank does not go in smoothly realign it then try again 5 Press down on the ink tank until it clicks into place 6 Close the front cover P Pr ri in nt ti in ng g a a N No oz zz zl le e C Ch he ec c...

Page 27: ... Printhead on page 22 for procedures T To o p pr ri in nt t a a n no oz zz zl le e c ch he ec ck k p pa at tt te er rn n i in n M Ma ac c O OS S 1 Make sure the printer is on and paper loaded 2 In a software application click F Fi il le e then P Pa ag ge e S Se et tu up p 3 Click U Ut ti il li it ti ie es s The Canon S500 Printer Utility window will appear 4 Select T Te es st t P Pr ri in nt t fro...

Page 28: ... nc ce e tab then click the C Cl le ea an ni in ng g button The printer will clean the printhead The Maintenance tab and procedures may vary for Windows NT 4 0 and Windows 2000 Follow the instructions when prompted 4 Click O OK K to close the window 5 After the cleaning print a nozzle check pattern to check the results See Printing a Nozzle Check Pattern on page 20 6 If there is no change after cl...

Page 29: ...h he e p pr ri in nt th he ea ad d i in n W Wi in nd do ow ws s 1 Make sure the printer is on and paper loaded 2 Click S St ta ar rt t then S Se et tt ti in ng gs s then P Pr ri in nt te er rs s 3 Right click the C Ca an no on n S S5 50 00 0 printer icon then select P Pr ro op pe er rt ti ie es s 4 Click the M Ma ai in nt te en na an nc ce e tab then click the P Pr ri in nt t H He ea ad d A Al li ...

Page 30: ... tu up p 3 Click the U Ut ti il li it ti ie es s button 4 Click the down arrow to select T Te es st t P Pr ri in nt t 5 Click the P Pr ri in nt t H He ea ad d A Al li ig gn nm me en nt t icon 6 Follow the on screen instructions to complete printhead alignment 7 After each printhead alignment pattern check click S Se en nd d 8 When printhead alignment is complete click C Cl lo os se e Printing Main...

Page 31: ...e e You are getting an error message from the software displayed on the screen or the printer indicated by a flashing lamp C Cu us st to om me er r C Ca ar re e C Ce en nt te er r Canon offers a full range of customer technical support options If you encounter difficulties during installation or operation of your Canon S500 printer quickly scan all topics until you find a description that approxim...

Page 32: ...ar rt t then R Ru un n specify the correct CD ROM drive and file name x x m ms se et tu up p e ex xe e where x x is the CD ROM drive M MA AC C O OS S Double click the C CD D R RO OM M icon on your desktop CD ROM drive not specified Normally after you insert the S500 CD ROM the setup window displays automatically If it does not W WI IN ND DO OW WS S 1 Double click M My y C Co om mp pu ut te er r on...

Page 33: ...f Contact the Customer Care Center 2 Reload paper into the paper rest then press the RESUME CANCEL button on the printer You will need to reprint the page that jammed If you turn the printer off your print job data will be lost Print the job again Use a standard paper size whenever possible to prevent jams Printer is not responding Power cord not securely connected Verify that the power cord is se...

Page 34: ...ed to be replaced Verify that the printhead is working properly See Printing a Nozzle Check Pattern on page 20 or Cleaning the Printhead on page 22 If necessary perform multiple printhead cleanings See Cleaning the Printhead on page 22 If the printhead is still not working properly contact the Customer Care Center Problem Possible Cause Try This Printed colors are incorrect One or more ink tanks i...

Page 35: ...Printed output is faded or unclear Media not loaded print side up Check that your media is placed in the printer facing in the correct direction See Loading Paper and Other Media on page 4 Low ink Verify that you have sufficient ink in the ink tanks See Monitoring Ink Levels on page 19 Verify that the printhead is working properly See Printing a Nozzle Check Pattern on page 20 and Cleaning the Pri...

Page 36: ...etting is incorrect it could result in incorrect print information going to the printer See the S500 User s Guide on the Setup Software User s Guide CD ROM for instructions on how to check ECP settings and reconfigure if needed ECP mode not set Problem Possible Cause Problem When a printer error occurs the POWER lamp flashes orange between green flashes Count the number of orange flashes to determ...

Page 37: ...M for more information on using the BJ Print Monitor After the alert displays you can continue printing for a short time but have a replacement ready to install W WI IN ND DO OW WS S The low ink alert displays in the BJ Status Monitor Click the Ink Information tab to determine which ink tank is low M MA AC C O OS S The low ink alert displays in a status dialog before a print job starts One or more...

Page 38: ... 8 Within Canada call for technical support 24 hours a day 7 days a week 1 1 8 80 00 0 O OK K C CA AN NO ON N Support program specifics are subject to change without notice Refer to the product information starting on page 49 for warranty details Troubleshooting 3 32 2 Problem Possible Cause Try This System error message displays System error occurred If a system error occurs printing stops W WI I...

Page 39: ...ust colors with simple editing tools View all files within a specified folder simultaneously zoom in and out for easier visual searches View your files in chronological order via the time tunnel window Display images one by one at full screen size using the slide show function Merge a series of images into a panoramic view using the PhotoStitch feature Produce photo like prints using Canon Photo P...

Page 40: ...cations 2 Insert the BJ Solution CD in the CD ROM drive The Choose Destination Location dialog box will open Click Next To choose another installation folder click Browse then OK If the setup program does not run automatically click Cancel then Exit Click Start then Run and type x setup exe where x is your CD ROM drive 3 Select the software to be installed Click Next Follow the on screen instructi...

Page 41: ...obat ar405eng exe where x is your CD ROM drive Follow the on screen instructions T To o v vi ie ew w t th he e m ma an nu ua al l i in n W Wi in nd do ow ws s 1 Insert the CD in the CD ROM drive 2 The BJ Solution installer program will begin Click Cancel then Exit Setup 3 Click Start then Run then type x readme english bj_solution_disk_manual pdf where x is your CD ROM drive Click OK T To o i in n...

Page 42: ... ZoomBrowser EX icon on the desktop to start the program If the Canon ZoomBrowser EX icon does not appear on the desktop click Start Programs Canon Utilities ZoomBrowser EX then ZoomBrowser EX 3 From the File menu select Add Image Library Identify where the images are stored and click OK The images will display as thumbnails P Pr ri in nt ti in ng g o on n C Ca an no on n P Ph ho ot to o P Pa ap p...

Page 43: ...wn and print on the glossier side When finished remove perforated edges The results look just like a photograph Remember when handling specialty media papers always follow the instructions included with the media for the best printing results See page 3 for a list of other fun to use Canon Specialty Papers M Me er rg gi in ng g P Ph ho ot to os s t to o C Cr re ea at te e a a P Pa an no or ra am m...

Page 44: ...k Start Programs Click Canon Utilities PhotoStitch then PhotoStitch Uninstall and follow the on screen instructions M Ma ac ci in nt to os sh h U Us se er rs s U Us si in ng g Y Yo ou ur r S So of ft tw wa ar re e I In n t th hi is s s se ec ct ti io on n y yo ou u l ll l l le ea ar rn n h ho ow w t to o Start ImageBrowser Print on Canon Photo Paper Pro Merge photos to create a panoramic view S St...

Page 45: ...ut input descriptive text or captions or add images 3 Click Layout Options in the Print window The Layout Options dialog box will open 4 Under Layout Type select Canon perforated paper Canon Photo Paper Pro 4 x 6 will become the default media Results will preview then click OK 5 The Paper Registration dialog box will open Click OK 6 In the Page Setup dialog box select the Paper Size menu and selec...

Page 46: ... rg gi in ng g P Ph ho ot to os s t to o C Cr re ea at te e a a P Pa an no or ra am mi ic c V Vi ie ew w You can merge a series of overlapping images into a seamless panoramic view T To o c cr re ea at te e a a p pa an no or ra am mi ic c v vi ie ew w 1 Select the images in the Browser window then click Select All The images will highlight In the Edit menu select PhotoStitch The PhotoStitch progra...

Page 47: ... printer was on when the setup program started the Add New Hardware Wizard will appear Do NOT use the wizard click C Ca an nc ce el l to close the window and continue 4 If the setup program does not run automatically click S St ta ar rt t then R Ru un n then type x x m ms se et tu up p e ex xe e where x x is the CD ROM drive 5 Read the Welcome screen then click N Ne ex xt t Read the License Agreem...

Page 48: ... double click the I In ns st ta al ll le er r icon 3 Read the License Agreement then click A Ac cc ce ep pt t 4 Click I In ns st ta al ll l The printer driver will load automatically If the message No other applications can be running displays click C Co on nt ti in nu ue e 5 When the installation process is complete click R Re es st ta ar rt t 6 After the computer restarts TURN THE PRINTER ON 7 S...

Page 49: ... the drop down list at the top left of the dialog box then click the U Un ni in ns st ta al ll l button on the bottom right 5 Follow the on screen instructions 6 When the uninstall is complete click Q Qu ui it t 7 Click R Re es st ta ar rt t when prompted to restart your computer R Re eg gi is st te er ri in ng g Y Yo ou ur r C Ca an no on n P Pr ro od du uc ct t T To o r re eg gi is st te er r y ...

Page 50: ...he printer never attempt to use the printer in any way other than the methods described in this guide C Ch ho oo os si in ng g a a L Lo oc ca at ti io on n Never place the printer near flammable solvents such as alcohol thinner etc To avoid the hazards of fire or electric shock keep all flammable liquids away from the printer Never set the printer on a surface that is unstable or subject to excess...

Page 51: ...tly into the power outlet Never use a power supply voltage other than that supplied in the country where you purchased the printer Using incorrect voltage could cause a fire or electric shock The correct power supply voltage for this printer is AC 120V 60 Hz C Cl le ea an ni in ng g a an nd d M Ma ai in nt ta ai in ni in ng g t th he e P Pr ri in nt te er r Use only a slightly damp cloth to clean ...

Page 52: ...or a fluorescent lamp Electrical noise generated by a fluorescent lamp placed too close to the printer could cause the printer to malfunction R Re eg gu ul la at to or ry y I In nf fo or rm ma at ti io on n C Co ol lo or r P Pr ri in nt te er r M Mo od de el l K K1 10 02 20 06 6 S S5 50 00 0 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 T...

Page 53: ...z or faster 32 MB RAM for Professional 64MB RAM for Server 25 MB free hard disk space W Wi in nd do ow ws s N NT T 4 4 0 0 Pentium processor 16 MB RAM 25 MB free hard disk space M Ma ac ci in nt to os sh h OS 8 5 9 x USB port 12 MB RAM 30 MB free hard disk space The BJ Status Monitor cannot be used when the printer is used in a network operating environment P Pr ri in nt ti in ng g m me et th ho o...

Page 54: ...on n P Pa ap pe er r 80 sheets max E En nv ve el lo op pe es s 10 envelopes max T Tr ra an ns sp pa ar re en nc ci ie es s 30 sheets max G Gl lo os ss sy y P Ph ho ot to o P Pa ap pe er r 10 sheets max H Hi ig gh h G Gl lo os ss s P Ph ho ot to o F Fi il lm m 1 sheet G Gl lo os ss sy y P Ph ho ot to o C Ca ar rd ds s 20 sheets max B Ba an nn ne er r P Pa ap pe er r 1 sheet can print up to 6 connec...

Page 55: ...roduct due to abuse mishandling improper packaging by you alteration accident electrical current fluctuations failure to follow operating maintenance or environmental instructions prescribed in Canon s instruction manual or service performed by other than a Canon repair facility or an ASF b Use of parts or supplies other than those sold by Canon that cause damage to the product or cause abnormally...

Page 56: ... refurbished product The refurbished product you receive will be covered by the balance of the period remaining on your original limited warranty N No ot te e t th ha at t b by y u us si in ng g t th hi is s s se er rv vi ic ce e y yo ou u w wi il ll l k ke ee ep p t th he e r re ep pl la ac ce em me en nt t p pr ro od du uc ct t t th ha at t i is s s se en nt t t to o y yo ou u a an nd d y yo ou ...

Page 57: ...ailability of refurbished replacement units 9 a m 5 p m local Monday Friday excluding holidays The Canon Customer Care Center must receive pertinent information by 3 p m E S T to ensure next business day InstantExchange warranty program service two business day InstantExchange warranty service for Alaska and Hawaii Canon does not guarantee next business day service in the event of factors beyond C...

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Page 59: ...g 41 recalling saved settings 17 18 removing 43 saving settings for future use 17 troubleshooting installation of 25 uninstalling 43 E E edges smoothing 12 envelopes how to load 6 error messages 30 32 F F fixing problems how to 25 G G graphics improving quality 10 14 grayscale 13 I I ImageBrowser 38 Image Color Management ICM 13 Image Optimizer 12 improving enlarged graphics 12 improving print qua...

Page 60: ...ng brightness 12 adjusting color balance 12 adjusting color saturation 12 nozzle check pattern 20 smoothing rough edges 12 troubleshooting 27 30 printing color images in grayscale 13 problems what to do to fix 25 product registration 43 Q Q quality of printing 9 R R registering your product 43 replacing empty ink tanks 20 S S safety information 44 46 scaled printing 16 17 smoothing rough edges in ...

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