![Canon Arizona 2300 Series Operation Manual Download Page 218](http://html1.mh-extra.com/html/canon/arizona-2300-series/arizona-2300-series_operation-manual_3056584218.webp)
Troubleshooting Overview
Introduction
This section covers general problems that may occur with the printer. Malfunctions that trigger
system error messages can be caused by human error, a system malfunction, an interface cable
malfunction, mechanical printer malfunction and/or printer firmware failure.
Basic Troubleshooting
Troubleshooting helps you locate the source of errors and fix common problems that can arise
during printing.
Troubleshooting Areas:
• Printer behavior
• Print quality
• Data transfer
Printer Errors
Some errors are problems that interfere with the print process but do not shut down the printer
completely. Typically, these errors are problems that prevent starting a printing job or that
interrupt the current print. You should be able to fix these errors without a service call. Other
errors stop the printer and prevent operation until the error is resolved. The printer interface
informs you as to what is wrong by displaying an error message on the LCD display. If the error
message has an obvious solution, apply the appropriate remedy. Otherwise note the exact error
message and associated error number and what the printer was doing before the error, then
place a service call.
If Problems Persist
If problems persist, perform the following actions as appropriate for the situation:
• Check for media that is buckling or sitting too high on the table.
• If you just changed ink in the printer, review the procedures in this manual and check for
successful installation.
• Try printing a test print.
• If the printer is not receiving print jobs, check the network cable connection.
Call for Service
Try to eliminate simple problems before you call your service representative. However, it is
important to know when to call for service. Without training, servicing the printer yourself may
cause further damage. When you have determined that a service call is required, call as soon as
possible. Have the following information ready:
• Printer serial number — located near the AC power plug.
• Error message displayed on the control panel, if any.
• The exact circumstances when the error occurred, such as during printing, or maintenance.
• Note any unusual phenomena, such as peculiar printing, noises, and smells associated with
the failure.
Troubleshooting Overview
218
Chapter 10 - Troubleshooting
Summary of Contents for Arizona 2300 Series
Page 1: ...Arizona 2300 series Operation guide 2020 2022 Canon Production Printing ...
Page 8: ...Contents 8 ...
Page 9: ...Chapter 1 Introduction ...
Page 15: ...Chapter 2 Safety Information ...
Page 38: ...Roll Media Safety Awareness 38 Chapter 2 Safety Information ...
Page 39: ...Chapter 3 Navigate the User Interface ...
Page 63: ...Chapter 4 Operate the Printer ...
Page 91: ...Chapter 5 Roll Media Option ...
Page 119: ...Chapter 6 Static Suppression Option ...
Page 123: ...Chapter 7 Manage a White Ink Workflow ...
Page 167: ...Chapter 8 Ink System Management ...
Page 172: ...Change Ink Bags 172 Chapter 8 Ink System Management ...
Page 173: ...Chapter 9 Printer Maintenance ...
Page 217: ...Chapter 10 Troubleshooting ...
Page 228: ...Install software updates without Remote Service 228 Chapter 10 Troubleshooting ...
Page 229: ...Chapter 11 Regulation Notices ...
Page 236: ...CE Declaration of Conformity EEA including Switzerland 236 Chapter 11 Regulation Notices ...
Page 238: ...238 Chapter 11 Regulation Notices ...
Page 239: ...Appendix A Application Information ...
Page 243: ......