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CHAPTER

Clearing Jams

9-1

9

Troubleshooting

This chapter describes the problems you might encounter when using the machine and their
remedies. It also explains what to do if you cannot solve the problem by yourself.

Clearing Jams

This section describes how to remove jammed paper.

Removing Jammed Paper from Inside the Machine

When print media jams inside the machine, the LCD displays <REC. PAPER JAM>.

CAUTION

There are some areas inside the machine and cartridge which are subject to
high voltages and high temperatures. Take adequate precaution when
performing internal inspections to avoid burns or electrical shock.

NOTE

When removing jammed paper from inside the machine, take care not to allow the toner
on the jammed paper to come into contact with your hands or clothing. If they become
dirty, wash them immediately with cold water. Washing with warm water will set the toner,
and make it impossible to remove the toner stains.

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Summary of Contents for 9867A006

Page 1: ...e Cedex France CANON COMMUNICATION IMAGE FRANCE S A S 12 rue de l Industrie 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA P...

Page 2: ...imageCLASS MF5700 Series Basic Guide ...

Page 3: ...Copying and Printing Instructions Troubleshooting Basic Guide This Manual Fax Instructions Troubleshooting Facsimile Guide Only for the MF5750 MF5770 models Software Installation and Instructions Printing Scanning and PC Faxing Instructions Troubleshooting Software Guide CD ROM Remote User Interface Instructions Remote UI Guide CD ROM Only for the MF5770 model Network Connectivity and Setup Instru...

Page 4: ...pendix Includes the specifications of this machine and the index Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions However as we are constantly improving our products if you need an exact specification please contact Canon ...

Page 5: ...tations on the Usage of Your Product and the Use of Images xiii About the Part Containing Mercury Applicable Only to the USA xiii Important Safety Instructions xiv Installation xiv Power Supply xv Handling xvi Maintenance and Inspections xvii Consumables xix Other Warnings xix Chapter 1 Introduction Customer Support 1 1 For Canadian Users 1 2 Main Components of the Machine 1 3 Operation Panel 1 6 ...

Page 6: ... 2 13 Paper Type and Paper Output Area 2 13 Face Down Paper Output Area 2 14 Face Up Paper Output Area 2 15 Chapter 3 Document Handling Document Requirements 3 1 Problem Documents 3 2 Scanned Area of a Document 3 2 Setting Up Documents 3 3 Placing a Document on the Platen Glass 3 3 Loading Documents in the ADF 3 4 The Paper Path of the ADF 3 6 Chapter 4 Printing from Your Computer Before Printing ...

Page 7: ...Status Monitor Checking the Status of the Jobs Stored in the Machine 7 1 Confirming and Deleting a Fax Job 7 2 Confirming Transmission Results 7 3 Confirming and Deleting a Copy Job 7 3 Confirming and Deleting a Print Job 7 4 Confirming and Deleting a Report Job 7 5 Chapter 8 Maintenance Periodic Cleaning 8 1 Cleaning the Exterior 8 1 Cleaning the Scanning Area 8 2 Cleaning the ADF Area 8 2 When t...

Page 8: ...rom Inside the Machine 9 1 Removing Jammed Paper from the ADF 9 7 LCD Messages 9 9 Paper Feeding Problems 9 12 Copying Problems 9 15 Print Quality Problems 9 16 Printing Problems 9 18 Scanning Problems 9 19 General Problems 9 20 If You Cannot Solve the Problem 9 21 Chapter 10 Machine Settings Accessing the Machine Settings 10 1 Menu Descriptions 10 2 PAPER SETTINGS 10 2 COMMON SETTINGS 10 3 COPY S...

Page 9: ...se the machine safely always pay attention to these warnings CAUTION Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly In order to use the machine safely always pay attention to these cautions IMPORTANT Indicates operational requirements and restrictions Be sure to read these items carefully in order to operate the machine...

Page 10: ...can the documents COL appears in the LCD Illustrations Used in This Manual Unless otherwise mentioned illustrations used in this manual are those taken when no optional equipment is attached to the imageCLASS MF5770 The model imageCLASS MF5770 is used for illustration purposes in this manual When there is any difference between MF5730 MF5750 and MF5770 it is clearly indicated in the text e g Only ...

Page 11: ...erference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receivi...

Page 12: ...side the product is completely confined within protective housings and external covers the laser beam cannot escape from the machine during any phase of user operation Do not remove protective housings or external covers except as directed by this manual CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser pr...

Page 13: ...n storage or retrieval system without the prior written permission of Canon Inc Disclaimers The information in this manual is subject to change without notice CANON INC MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL EITHER EXPRESS OR IMPLIED EXCEPT AS PROVIDED HEREIN INCLUDING WITHOUT LIMITATION THEREOF WARRANTIES AS TO MARKETABILITY MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OF ...

Page 14: ...d printed or otherwise reproduced you should consult in advance with your legal advisor for guidance About the Part Containing Mercury Applicable Only to the USA LAMP S INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL STATE OR FEDERAL LAWS Paper Money Travelers Checks Money Orders Food Stamps Certificates of Deposit Passports Postage Stamps canceled or unc...

Page 15: ... shock Do not place the following items on the machine If these items come into contact with a high voltage area inside the machine it may result in a fire or electrical shock If these items are dropped or spilled inside the machine immediately disconnect the power cord from the power outlet Then contact Canon Authorized Service Facilities or the Canon Customer Care Center Necklaces and other meta...

Page 16: ...ply WARNING Do not damage or modify the power cord Also do not place heavy objects on the power cord or pull on or excessively bend it as this could cause electrical damage and result in a fire or electrical shock Keep the power cord away from a heat source failure to do this may cause the power cord coating to melt resulting in a fire or electrical shock Do not connect or disconnect the power cor...

Page 17: ...ons When the power cord or plug is damaged or frayed If liquid has spilled into the machine If the machine has been exposed to rain or water If the machine does not operate normally when you have followed the instructions in the guides included with your machine Adjust only those controls that are covered by the instructions in the guides since improper adjustment of other controls may result in d...

Page 18: ...remarks and instructions for safety Close the platen glass cover gently to avoid catching your hand Failing to do so may result in personal injury Do not press down hard on the platen glass cover when using the platen glass to scan a thick book This may damage the platen glass and or result in personal injury Do not subject the machine to strong physical shock or vibration Unplug the machine befor...

Page 19: ...idge take care not to allow the toner to come into contact with your hands or clothing as this will dirty your hands or clothing If they become dirty wash them immediately with cold water Washing them with warm water will set the toner and make it impossible to remove the toner stains When removing paper which has become jammed inside the machine remove the jammed paper gently to prevent the toner...

Page 20: ...ges put the cartridges in a bag to prevent the toner remaining inside the cartridges from scattering and dispose of them in a location away from open flames CAUTION Keep toner and other consumables out of the reach of small children If these items are ingested consult a physician immediately Other Warnings WARNING For cardiac pacemaker users This product generates a low level magnetic field If you...

Page 21: ...xx ...

Page 22: ... operation try to solve it by using the information in Chapter 9 Troubleshooting If you cannot solve the problem or if you think your machine needs servicing contact Canon Authorized Service Facilities or the Canon Customer Care Center at 1 800 828 4040 between the hours of 8 00 A M to 8 00 P M EST Monday through Friday and 10 00 A M to 8 00 P M on Saturday For interactive troubleshooting e mail t...

Page 23: ...hours 7 days a week 1 800 652 2666 Free live technical support 9 00 A M to 8 00 P M EST Monday through Friday excluding holidays for products still under warranty 1 800 652 2666 The location of the authorized service facility nearest you 1 800 652 2666 If the problem cannot be corrected by using one of the above technical support options repair options are available at the time of your call to the...

Page 24: ...ments come out here d Document guides Adjust to the width of documents e Operation panel Controls the machine f Output tray Outputs printouts g Front cover Open it when you install the cartridge or remove jammed paper h Multi purpose feeder Used when printing paper one by one manually i Cassette Holds the paper supply j Telephone line jack Connect the telephone cable Only for the MF5750 MF5770 mod...

Page 25: ...Main Components of the Machine 1 4 Introduction 1 a Platen glass cover Open it when you place documents on the platen glass for copying or scanning b Platen glass Place documents a b ...

Page 26: ...iversal Serial Bus cable b Ethernet port Connect the network cable Only for the MF5770 model c Face up cover Open it when you output paper face up or remove jammed paper d Power socket Connect the power cord e External cover Protects paper supply in the cassette from dirt and dust c d e b a ...

Page 27: ...hrough the selections so you can see other settings h Enlarge Reduce key Sets an enlargement or reduction ratio of the copy i Exposure key Adjusts the copy exposure j Energy Saver key Sets or cancels the energy saver mode manually The key lights green when the energy saver mode is set and goes off when the mode is canceled k Status Monitor key Checks the status of copy fax print and report jobs l ...

Page 28: ...t s Numeric keys Enter copy quantity and other numerical values COPY Start Stop Reset FAX SCAN Menu Set Coded Dial Alarm Status Monitor Clear In Use Memory Directory Hook Redial Pause Enlarge Reduce Exposure Image Quality Collate 2on1 01 02 03 04 05 06 07 08 09 10 1 2 3 4 5 6 7 8 9 0 ABC DEF Energy Saver GHI JKL MNO PQRS TUV WXYZ Tone SYMBOLS 11 12 c d e f g h i j k m o n a b p q r s l COPY SCAN M...

Page 29: ...y or Scan mode is as follows Copy Mode Scan Mode NOTE When the machine is plugged in the LCD displays INITIALIZING for a while then the standby display appears The standby display in the Fax mode appears only with the MF5750 MF5770 models See Chapter 1 Introduction in the Facsimile Guide Copy ratio Paper size Exposure Image quality Copy quantity ...

Page 30: ... the memory or when the collate copy or other functions are operating or when the In Use Memory indicator lights up When paper jams occur When an error message appears and the Alarm indicator flashes When no paper is loaded in the cassette When paper is loaded in the multi purpose feeder When the message TONER SUPPLY LOW appears The machine will be restored from the energy saver mode in the follow...

Page 31: ... Energy Saver Mode Manually 1 Press Energy Saver The Energy Saver key goes off and the machine enters the standby mode NOTE The machine can be restored from the energy saver mode immediately However it may vary according to room temperature and circumstances ...

Page 32: ...aining paper wrapped tightly in its original package Store paper in a dry location out of direct sunlight To prevent curling store paper flat not upright If the paper is curled uncurl it before loading it in the cassette or multi purpose feeder Failure to do so will cause paper creases and a paper jam Unacceptable Paper Do not copy on the following types of copy stock Doing so may result in paper ...

Page 33: ...o the cassette or the multi purpose feeder Printing Areas Please note that the term printing area represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer Printing area light shade Canon recommends that you print within this area Paper Envelope NOTE Copying areas are a little larger than printing areas Cassette Mu...

Page 34: ...n the edges of the paper IMPORTANT Do not load paper from the back of the machine with the cassette in place Doing so may damage the paper feeding assembly inside the machine NOTE The paper in the multi purpose feeder is fed prior to the paper in the cassette The cassette holds up to approximately 250 sheets of 17 lb 64 g m2 paper Loading Paper in the Cassette 1 Pull out the cassette completely ...

Page 35: ...cating the desired paper size When Loading Legal Size Paper Pull the blue tab A and extend the cassette B Set the paper guide to LTR C IMPORTANT If the paper guide is not adjusted correctly for the size of the paper the quality of your printouts may be adversely affected 3 Fan the paper stack first then tap the edges on a flat surface to even the stack A B C ...

Page 36: ...osition the paper with the print side down logo side and load it so that the top of the paper feeds first in the cassette 5 While holding the lock release lever on the paper guide on left side of the cassette slide the paper guide to the mark indicating the desired paper size The paper guides on the sides of the cassette move together ...

Page 37: ...load it in the cassette 6 Insert the cassette into the machine NOTE If you do not completely insert the cassette into the machine paper jams may occur 7 Specify the size and the type of the paper you load For details on how to specify the paper size and type see Specifying the Paper Size and Type Common for Cassette and Multi Purpose Feeder on p 2 10 Loading Paper in the Multi Purpose Feeder Use t...

Page 38: ... correctly for the size of the paper the quality of your printouts may be adversely affected 2 Insert the paper square into the multi purpose feeder with the print side up NOTE When you load paper with a logo on position the paper with the print side up logo side and insert it so that the top of the paper feeds first in the multi purpose feeder ...

Page 39: ...purpose feeder when you want to copy or print an envelope one by one IMPORTANT The recommended envelopes are COM10 MONARCH DL and ISO C5 Using other envelopes may affect the quality of the printout NOTE The envelope in the multi purpose feeder is fed prior to the paper in the cassette 1 Slide the paper guides to fit the size of the envelope you want to load IMPORTANT If the paper guides are not ad...

Page 40: ...ose feeder with the print side up and the right edge i e closer to the stamp first 3 Specify the size and the type of the paper you load For details on how to specify the paper size and type see Specifying the Paper Size and Type Common for Cassette and Multi Purpose Feeder on p 2 10 ...

Page 41: ...the multi purpose feeder it is necessary to specify the paper size according to the following 1 Press Menu 2 Press or to select PAPER SETTINGS press Set 3 Press or to select CASSETTE or MP TRAY press Set 4 Press or to select PAPER SIZE press Set 5 Press or to select the appropriate paper size press Set You can select from the following paper sizes LTR Letter LGL Legal A4 B5 A5 EXECUTIV Executive C...

Page 42: ...ess or to select CASSETTE or MP TRAY press Set 4 Press or to select PAPER TYPE press Set 5 Press or to select the appropriate paper type press Set You can select from the following paper types Plain paper 17 lb to 24 lb 64 g m2 to 90 g m2 PLAIN PAPER PLAIN PAPER L 1 Heavy paper 25 lb to 34 lb 91 g m2 to 128 g m2 HEAVY PAPER HEAVY PAPER H 2 Transparency TRANSPARENCY Envelope HEAVY PAPER HEAVY PAPER...

Page 43: ...n of the Document and the Paper Loading When you load or place a document in the ADF or on the platen glass the orientation of the document and the orientation of the paper in the cassette or in the multi purpose feeder are as shown below Document Copy Document Paper Cassette Multi purpose feeder Platen glass ADF ...

Page 44: ...ut delivers paper with the printed side down on the output tray Face up paper output delivers paper with the printed side up from the output area Select the area depending on your purpose by opening or closing the face up cover Paper Type and Paper Output Area Select the suitable paper output area depending on the paper type and your purpose Paper Type Paper Output Area The Number of Output Sheets...

Page 45: ...y IMPORTANT Do not place the delivered paper back on the output tray Doing so may result in paper jams Do not place objects other than paper on the output tray Doing so may result in paper jams Heavy Paper face up 1 sheet face down approx 30 sheets 25 lb to 34 lb 91 g m2 to 128 g m2 Transparencies face up 1 sheet face down 10 sheets Envelopes face up 1 sheet face down 10 sheets Paper Type Paper Ou...

Page 46: ...enient for printing on transparencies or envelopes which tend to curl because the paper is delivered straight through out of the machine Open the face up cover Remove the delivered paper one by one IMPORTANT Do not pull the paper forcibly This machine has no face up output tray Remove the delivered paper with your hand Do not place an object in front of the face up paper output to prevent a paper ...

Page 47: ...Selecting the Paper Output Area 2 16 Paper Handling 2 ...

Page 48: ... paper Platen Glass ADF Type of Document Plain paper Thick documents Photographs Small documents e g index cards Special types of paper e g tracing paper 1 transparencies 1 etc Book Plain paper multiple page documents of the same size thickness and weight or one page documents Size W x L Max 8 1 2 x 11 3 4 216 mm x 297 mm Max 8 1 2 x 14 216 mm x 356 mm LGL Min 5 13 16 x 4 1 8 148 mm x 105 mm A6 Qu...

Page 49: ...es paper clips etc before loading the document in the ADF To prevent document jams in the ADF do not use any of the following Scanned Area of a Document The shaded area in the illustration below shows the scanned area of a document Make sure your document s text and graphics are within this area Wrinkled or creased paper Carbon paper or carbon backed paper Curled or rolled paper Coated paper Torn ...

Page 50: ... Document on the Platen Glass 1 Open the platen glass cover 2 Place your document face down on the platen glass Use the paper size marks on the left side of the platen glass to position a document If your document conforms to a standard paper size e g LTR or A4 align the document between the appropriate paper size marks If you do not know the size of your document or if your document does not matc...

Page 51: ...ace a LTR size document on the platen glass 3 Gently lower the platen glass cover The document is now ready for scanning Loading Documents in the ADF 1 Fan the edges that will feed into the machine first then tap the edges of multiple page documents on a flat surface to even the stack ...

Page 52: ...k from the first page Wait until all pages of your document have been scanned before starting a new job 30 sheets or paper stack within 8 mm thickness including curled sheets guaranteed or 50 sheets 21 lb 80 g m2 or paper stack within 8 mm thickness including curled sheets temperature 15 C to 27 C humidity 20 to 80 reference documents can be loaded in the ADF If the documents exceed the capacity o...

Page 53: ... the ADF NOTE When documents are loaded in the ADF the scanning unit moves to the position shown above and remains there When documents are not loaded in the ADF the scanning unit moves to scan it Scanning unit 3 2 1 The machine scans documents from the first page ...

Page 54: ...rs or Chapter 1 Installation in the Software Guide Check if the machine is selected as the default printer You can check if your machine is set as the default printer when you open the Print dialog box in an application and your machine is selected in the printer box See Printing Documents on p 4 3 Follow this procedure if it is not selected 1 Open the Printers and Faxes Windows 98 Me 2000 Printer...

Page 55: ...Before Printing 4 2 Printing from Your Computer 4 2 Click the corresponding printer driver icon 3 From the File menu click Set as Default Printer Windows 98 Me Set as Default ...

Page 56: ... click Print in the File menu The Print dialog box appears 4 From the Select Printer list box or the Name pull down list in the Print dialog box select the printer to be used 5 Click Preference or Properties NOTE Depending on the application you are using select the printer to be used in the General tab sheet in the Print dialog box then specify the print settings in the corresponding tab sheet On...

Page 57: ... on the Windows task bar select Printers and Faxes On Windows 98 Me 2000 Click Start on the Windows task bar select Settings Printers 2 Double click the corresponding printer driver icon 3 Right click on the print job click Cancel NOTE You can also cancel a print job using Status Monitor on the operation panel of the machine See Confirming and Deleting a Print Job on p 7 4 ...

Page 58: ...More Information 4 5 Printing from Your Computer 4 More Information For detailed information on all printing features see Chapter 2 Printing in the Software Guide ...

Page 59: ...More Information 4 6 Printing from Your Computer 4 ...

Page 60: ...st scan settings to improve the image quality and enlarge or reduce the copy sizes It also describes the special copy features Documents You Can Copy For information on the types of documents you can copy their requirements and details on setting up documents see Chapter 3 Document Handling ...

Page 61: ...m the output tray as it is output 1 Place the document on the platen glass or load it in the ADF For details on how to place documents see Setting Up Documents on p 3 3 2 Press COPY 3 Use the numeric keys to enter the number of copies You can set up to 99 copies 4 Adjust any necessary settings for your document Specify the size and the type of the paper you load in the cassette or the multi purpos...

Page 62: ... You can also cancel copying using Status Monitor See Confirming and Deleting a Copy Job on p 7 3 When you cancel copying while scanning a document from the ADF the document may jam in the ADF If the paper jam occurs the LCD displays CHECK DOCUMENT or DOCUMENT TOO LONG See Removing Jammed Paper from the ADF on p 9 7 ...

Page 63: ... 78 LGL LTR 64 50 MIN NOTE If the PAPER SIZE GROUP setting of COPY SETTINGS menu in the Menu is set to A or AB the preset copy ratios will be as follows A 50 70 100 141 and 200 AB 50 70 81 86 100 115 122 141 and 200 Enlarging or reducing using preset copy ratio is not available with the 2 on 1 copy function To return the copy ratio to 100 press Enlarge Reduce several times to display DIRECT 100 ra...

Page 64: ... ratio you can use or to adjust the copy ratio To increase the copy ratio press To decrease the copy ratio press NOTE Enlarging or reducing using preset copy ratio is not available with the 2 on 1 copy function To return the copy ratio to 100 press Enlarge Reduce several times to display DIRECT 100 ratio press Set You can also return the ratio to 100 using a preset copy ratio See Enlarging Reducin...

Page 65: ...owing TEXT for text only documents PHOTO for photographs TEXT PHOTO for documents with text and photographs NOTE Copy exposure automatically changes to manual mode when TEXT PHOTO or PHOTO is set Adjusting the Exposure Density You can adjust the copy exposure automatically or manually according to how light or dark your document is Adjusting Automatically 1 Press Exposure twice to select the auto ...

Page 66: ... mode 2 Press or to adjust the copy exposure press Set For a lighter copy exposure press For a darker copy exposure press NOTE When setting the exposure lighter the indicator moves to the left When setting the exposure darker the indicator moves to the right EXPOSURE LT DK 100 LTR TEXT PHOTO 01 ...

Page 67: ...y The collate copy allows you to sort copies in page order It is convenient when you make multiple copies of multiple page documents When Loading Documents in the ADF 1 Load documents face up in the ADF For details on how to load documents in the ADF see Loading Documents in the ADF on p 3 4 2 Press Collate 2on1 COL appears in the LCD NOTE If AUTO SORT in COPY SETTINGS of the Menu is set to ON the...

Page 68: ... procedure in Removing Jammed Paper from the ADF on p 9 7 to clear the paper jam in the ADF If this happens reduce the documents to be scanned Or change the image quality mode to TEXT When Placing a Document on the Platen Glass 1 Place the first page of a document on the platen glass For details on how to place documents on the platen glass see Placing a Document on the Platen Glass on p 3 3 2 Pre...

Page 69: ...educe the documents to be scanned Or change the image quality mode to TEXT 2 on 1 Copy Use the 2 on 1 copy function to reduce two sheets to fit on one sheet NOTE This function is not available with an enlarging or reducing function This function is available only when the paper size setting is set to A4 or LTR When using the ADF do not copy the documents printed on both sides When Loading Document...

Page 70: ...ing Jammed Paper from the ADF on p 9 7 to clear the paper jam in the ADF When Placing a Document on the Platen Glass 1 Place the first page of a document on the platen glass For details on how to place documents on the platen glass see Placing a Document on the Platen Glass on p 3 3 2 Press Collate 2on1 twice 2ON1 appears in the LCD 3 Use the numeric keys to enter the number of copies you want You...

Page 71: ...ty mode to TEXT Even if you do so MEMORY FULL may appear depending on the document and copying may be canceled Reserve Copy This feature allows you to reserve the next job while the machine is printing out a current job NOTE The machine can store up to 10 copy jobs in memory 1 Press Stop Reset twice to return to the standby display while the machine is printing out NOTE It is necessary to return t...

Page 72: ... Press Start The machine begins scanning NOTE After printing of the current copy job is complete the next copy job begins If the memory becomes full while scanning MEMORY FULL appears in the LCD When the ADF is used for scanning the document being scanned stops in the ADF Press Set to make the document come out automatically If the document does not come out it may be jammed in the ADF Follow the ...

Page 73: ...Special Features 5 14 Copying 5 ...

Page 74: ...inting for MF5770 users or Chapter 1 Introduction in the Software Guide Check if the scanner driver is installed on your computer by following this procedure 1 Open the Scanners and Cameras folder Windows 98 Me 2000 the Scanners and Cameras Properties dialog box On Windows XP Click start on the Windows task bar select Control Panel Scanners and Cameras On Windows 98 Me 2000 Click Start on the Wind...

Page 75: ...ument on the platen glass or load it in the ADF For details on how to place documents see Setting Up Documents on p 3 3 2 Press SCAN Start on the machine If you are asked to select the program to launch select MF Toolbox Ver4 7 Scanning starts The MF Toolbox and the MF Toolbox settings dialog box will open but the document will be scanned without pressing Start The scanned document will be process...

Page 76: ...More Information 6 3 Scanning 6 More Information For detailed information on all scanning features see Chapter 3 Scanning in the Software Guide ...

Page 77: ...More Information 6 4 Scanning 6 ...

Page 78: ...tored in the Machine Use the Status Monitor to confirm or delete copy fax print and report jobs stored in the machine When using Status Monitor the LCD displays the jobs in the following order in each mode In Copy mode In Fax mode COPY STATUS RX TX STATUS RX TX STATUS TX RX LOG TX RX LOG PRINT STATUS PRINT STATUS REPORT STATUS REPORT STATUS COPY STATUS Only for the MF5750 MF5770 models NOTE Status...

Page 79: ...eived document RX 3 Press or to confirm the transaction number and time NOTE For the fax job with multiple destinations sequential broadcasting only the fax telephone number to be sent first is displayed 4 If you want to delete the fax job press Set NOTE If you delete the fax job with multiple destinations the machine does not send the fax to any of the destinations registered for the job 5 If you...

Page 80: ...d 3 Press or to confirm the sending or receiving results 4 Press Stop Reset to return to the standby display Confirming and Deleting a Copy Job 1 Press Status Monitor 2 Press or to select COPY STATUS press Set NOTE If there is no job NO COPY JOBS EXIST is displayed If there is only one copy job go to step 4 3 Press or to confirm the job number and the quantity of copies 4 If you want to delete the...

Page 81: ...elect PRINT STATUS press Set NOTE If there is no job NO PRINT JOBS EXIST is displayed If there is only one print job go to step 4 3 Press or to confirm the file name 4 If you want to delete the print job press Set 5 If you decide to delete the job press for YES NOTE To cancel deleting the job press for NO Once the job is deleted the job cannot be restored The LCD can display characters in ASCII co...

Page 82: ... NOTE If there is no job NO REPORT JOBS EXIST is displayed If there is only one report job go to step 4 3 Press or to confirm the report 4 If you want to delete the report job press Set 5 If you decide to delete the job press for YES NOTE To cancel deleting the job press for NO Once the job is deleted the job cannot be restored 6 Press Stop Reset to return to the standby display ...

Page 83: ...Checking the Status of the Jobs Stored in the Machine 7 6 Status Monitor 7 ...

Page 84: ...dels print any received faxes stored in the memory before disconnecting the power cord since the documents in memory are backed up only for about 3 minutes Do not use tissue paper paper towels or similar materials for cleaning they can stick to the components or generate static charges Use a soft cloth to avoid scratching the components Never use volatile liquids such as thinner benzene acetone or...

Page 85: ...d by paste ink correction fluid or other foreign matters in the read area of the platen glass shaded area Use a clean soft cloth to wipe the read area clean Take particular care to clean at the locations where the black lines are appearing on copies If you have trouble getting the glass clean wipe with a cloth moistened with water or a mild neutral detergent and then wipe the glass dry with anothe...

Page 86: ...the paste ink or correction fluid on the document is still wet This is what causes black lines on copies Whenever you load a document in the ADF always check to make sure that any paste ink or correction fluid that is on the document is completely dry When cleaning the read area of the platen glass take care not to damage the white roller located on the center of the ADF ...

Page 87: ... when the toner runs out If white streaks or light bands appear on the printouts the toner is running low NOTE Before handling the cartridge see the precautions in Handling and Storing the Cartridge on p 8 6 1 Remove the cartridge from the machine 2 Rock the cartridge 5 or 6 times to distribute the toner evenly Paper feeding direction ...

Page 88: ... term A4 at 5 dot coverage denotes a document on which the area covered with toner is 5 of the total area of an A4 size sheet The actual number of printouts that can be made per cartridge depends in part on the exposure setting room temperature and humidity If you print a large number of documents which contain heavy print or many photographs toner consumption will increase and white streaks will ...

Page 89: ...side the machine This can adversely effect the quality of your printouts e g copies are completely black When the machine is exposed to such conditions allow at least 2 hours for the machine to adjust to room temperature before attempting to use it When handling the cartridge take care not to allow the toner on the jammed paper to come into contact with your hands or clothing If they become dirty ...

Page 90: ...to 35 C Relative Humidity 35 to 85 Be sure to remove the toner cartridge from the machine when disposing of the machine Do not stand the cartridge on end or turn it upside down Storing Partially Used Cartridges If you remove a cartridge from the machine store the cartridge as described below Place the cartridge in its protective bag so that the side with the written instructions faces up Then plac...

Page 91: ... Nature Conservancy of Canada Since its inception The Canon Cartridge Recycling Program has collected millions of cartridges that otherwise would have been discarded into landfills or similar facilities Instead this rapidly growing program returns used cartridges to the manufacturing process thus conserving an array of resources Becoming a part of this worthwhile program is easy When your cartridg...

Page 92: ... blocks from the new cartridge s box Place the empty cartridge in the box of your new cartridge Seal the box Option B Volume Box Return We encourage you to use this option as a more efficient way to ship cartridges Place as many cartridges as possible into one box Carefully seal the box with tape or Call 1 800 OK Canon to receive your free eight cartridge collection box ...

Page 93: ...e that the shipment does not exceed UPS specifications Maximum weight 70 lb 31 8 kg Maximum length 108 2 743 mm Maximum girth length 2 width 2 height 130 3 302 mm If your shipment exceeds the above limits please call 1 800 OK Canon for special shipping information Please Note Do not send defective cartridges for replacement Defective cartridges under warranty should be exchanged by an authorized d...

Page 94: ...ise returning label Option A UPS Pick up Give the shipment to your UPS driver when you receive your next regular delivery or Take the shipment to your local UPS receiving point Option B MBE Drop off Take the shipment to a participating MBE Mail Boxes Etc Center For location please call 1 800 949 6660 By using either of the above methods of shipment your used cartridge s will be forwarded to the Ca...

Page 95: ...ocal Canada Post outlet or franchise Option B Volume Box Return eight or more cartridges We encourage you to use this option as a more efficient way to ship cartridges Call 1 800 667 2666 to receive your free Canon collection box kit The collection box can accommodate eight individual cartridge boxes Place your eight individually packaged boxes of empty cartridges into the Canon collection box Sea...

Page 96: ...ge collected Canon Canada donates 1 shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada This donation is utilized in Canada For further information about The Clean Earth Campaign in Canada please call or write to Canon 1 800 667 2666 Canon Canada Inc Corporate Customer Relations 6390 Dixie Road Mississauga ON L5T 1P7 ...

Page 97: ...ge be sure to read the section When to Replace the Cartridge on p 8 4 NOTE Before handling the cartridge see the precautions in Handling and Storing the Cartridge on p 8 6 1 Open the front cover 2 Remove the cartridge from the machine 3 Remove the new cartridge from its protective bag NOTE Save the protective bag You may need it later when you remove the cartridge from the machine ...

Page 98: ...lace the cartridge on a flat and stable surface Fold the tab A on the sealing tape B as shown below and pull it out straight while supporting the cartridge Make sure that the tab itself is detached from the cartridge IMPORTANT To avoid breaking the tape do not pull out the tape at an upward or downward angle A B ...

Page 99: ...he guides B in the machine then gently slide the cartridge into the machine as far as it will go Be sure to position the arrow mark C on the cartridge towards the inside of the machine 7 Close the front cover NOTE If the LCD displays INSTALL CARTRIDGE reset the machine by opening the front cover and then closing it C A B B B A ...

Page 100: ...versely affected 1 Unplug the power cord 2 If the machine is connected to a telephone or your computer remove the telephone line or printer cable 3 Open the front cover 4 Grip the end of the cartridge and remove it from the machine In order to avoid direct sunlight place the cartridge in the protective bag that the cartridge came in when you purchased it 5 Close the front cover 6 Pull out the cass...

Page 101: ...al injury Transporting the Machine by Car Pack the machine using the original packing material and box Place the machine on a level stable surface IMPORTANT Do not leave the machine inside a car for a long period of time the temperature can become very high or low Avoid rough roads excessive vibration may damage the machine or adversely affect the quality of your printouts Place a cover over the m...

Page 102: ...hine the LCD displays REC PAPER JAM CAUTION There are some areas inside the machine and cartridge which are subject to high voltages and high temperatures Take adequate precaution when performing internal inspections to avoid burns or electrical shock NOTE When removing jammed paper from inside the machine take care not to allow the toner on the jammed paper to come into contact with your hands or...

Page 103: ...hese items might be damaged if they come into contact with the parts inside the machine To avoid possible damage to the machine do not touch the pins A near the left end of the transfer roller B When removing the jammed paper do not touch the transfer roller as its surface is very delicate and susceptible to finger oil and scratches which may lead to print deterioration B A ...

Page 104: ... prevent exposure to light 3 Open the face up cover A and push down the green paper release levers B on both sides of the face up paper output 4 Hold both sides of the jammed paper and carefully move it inward then gently pull it out 5 Roll the leading end of the paper outwards so that the printed surface is on the inside of the roll then gently pull the rolled up paper out of the machine B B A ...

Page 105: ...tered the imaging area pull the paper forwards and roll it inwards IMPORTANT Do not pull the jammed paper forward from the cassette It may cause a machine malfunction Do not pull the jammed paper upward the toner on the paper will stain the machine and cause a permanent reduction in print quality ...

Page 106: ...e leading edge emerges from the machine 8 Carefully pull the jammed paper straight out through the rollers If the jammed paper is badly folded similar to the folds of an accordion ease the jammed paper loose and then pull it out of the machine 9 Close the front cover 10 Pull out the cassette completely ...

Page 107: ...back to their original position and close the face up cover IMPORTANT Be sure to push the paper release levers back to their original position If the levers are left pushed down the paper jam error will not be resolved Never push down the paper release levers while printing This could result in damage to the fixing assembly 13 Insert the cartridge back into the machine then close the front cover F...

Page 108: ...n and check to see that jammed paper is not left in the machine 14 Insert the cassette to the machine Removing Jammed Paper from the ADF When the document jams in the ADF the LCD displays CHECK DOCUMENT or DOCUMENT TOO LONG NOTE Do not open the platen glass cover until the jammed paper is removed Doing so will result in damaging the document and the paper 1 Open the ADF and gently remove the jamme...

Page 109: ...ring Jams 9 8 Troubleshooting 9 3 Open the ADF and gently remove the jammed paper from the document output tray NOTE After removing jammed paper even edges of the document before loading it in the ADF again ...

Page 110: ...e 1 There is a paper jam in the ADF Remedy Remove the document you are trying to copy in the ADF See Removing Jammed Paper from the ADF on p 9 7 Make sure that the document is not too long or too short See Document Requirements on p 3 1 Cause 2 The ADF roller rotates without feeding documents Remedy Fan the edge that will feed into the machine first then tap the edge of multiple page documents on ...

Page 111: ...not installed or not installed correctly Remedy Install the cartridge correctly See Replacing the Cartridge on p 8 14 MEMORY FULL Cause 1 The machine s memory is full because the collate copy or 2 on 1 function was set when a large document is loaded Remedy Divide the document and copy each part separately If MEMORY FULL appears while scanning documents using the ADF the document being scanned sto...

Page 112: ...er on p 2 3 Make sure the paper stack in the cassette does not exceed the capacity of the cassette Load paper in the multi purpose feeder one by one If you load paper while making copies do not load a different paper size On the second line in the LCD the message CASSETTE or TRAY and the paper size may appear In this case load the corresponding paper in the cassette or multi purpose feeder SYSTEM ...

Page 113: ...tte into the machine as far as it will go and make sure the cassette is not tilted or inserted at an angle Paper feeds skewed Printing is skewed Q Is paper loaded correctly A Make sure the paper stack in the cassette or multi purpose feeder is loaded properly and that the paper guides are adjusted correctly See Loading Paper on p 2 3 A Make sure the paper exit path is clear Multiple sheets feed in...

Page 114: ...pe of paper A Make sure you load paper that meets the paper requirements for the machine See Chapter 2 Paper Handling Transparencies do not feed correctly Q Are the transparencies loaded correctly A Make sure the transparencies in the cassette or multi purpose feeder is loaded properly and that the paper guides are adjusted correctly See Loading Paper on p 2 3 Q Is the proper transparency loaded i...

Page 115: ...ther Q Is the output tray free of obstructions A Do not place the delivered paper back on the output tray See Face Down Paper Output Area on p 2 14 A Do not place objects other than paper on the output tray See Face Down Paper Output Area on p 2 14 Q Is the machine installed in a proper location A Check that the machine is installed in the proper location For information about specifications of th...

Page 116: ...the Set Up Instructions for MF5730 MF5750 users or Set Up Instructions for the Machine for MF5770 users Q Did you connect the power cord to the machine just now A Wait for a while After connecting the power cord the machine cannot scan documents immediately Q Is the document loaded correctly A Remove the document stack it if necessart and load it in the ADF correctly See Loading Documents in the A...

Page 117: ...rs Q Is any toner left in a cartridge A See When to Replace the Cartridge on p 8 4 and replace the cartridge if necessary See Replacing the Cartridge on p 8 14 Q Is the exposure adjusted correctly A Adjust the exposure correctly using Exposure See Adjusting the Exposure Density on p 5 6 Copies are dirty Q Is the platen glass or the platen glass cover clean A Clean the platen glass or the platen gl...

Page 118: ...ype set correctly A Select HEAVY PAPER or HEAVY PAPER H in PAPER TYPE in PAPER SETTINGS of the Menu See Specifying the Paper Type on p 2 11 The printouts are missing when you make copies on rough paper Q Is the paper type set correctly A Select TRANSPARENCY in PAPER TYPE in PAPER SETTINGS of the Menu See Specifying the Paper Type on p 2 11 The printous are missing when you make copies using the 2 ...

Page 119: ...multi purpose feeder unplug the machine and wait approximately 3 minutes to 5 minutes then plug it in again If the problem is fixed the Alarm indicator will turn off and the LCD will return to the standby mode If the Alarm indicator remains flash unplug the machine and contact Canon Authorized Service Facilities or the Canon Customer Care Center Printout does not match paper size Q Is the paper st...

Page 120: ... the ADF on p 3 4 A Make sure the ADF is closed Q Is the USB cable connected securely A Check that the USB cable is connected securely to the machine and your computer Disconnect the USB cable and reconnect it correctly after a while Scanned images are dirty Q Is the platen glass or the platen glass cover clean A Clean the platen glass or the platen glass cover See Cleaning the Scanning Area on p ...

Page 121: ...gged securely into the machine and into the wall outlet Insert the power cord straight into the power socket on the back of the machine Do not insert it at an angle Otherwise the machine may not be properly connected to the power source and may not turn on If this happens disconnect the power cord and reconnect it correctly after a minute or more See the Set Up Instructions for MF5730 MF5750 users...

Page 122: ...port com CAUTION If the machine makes strange noises emits smoke or strange smells unplug the power cord immediately and then contact Canon Authorized Service Facilities or the Canon Customer Care Center Do not attempt to disassemble or repair the machine yourself IMPORTANT Attempting to repair the machine yourself may void the limited warranty If you need to contact Canon Authorized Service Facil...

Page 123: ...If You Cannot Solve the Problem 9 22 Troubleshooting 9 ...

Page 124: ...ant to change press Set NOTE For details on sub menus see Menu Descriptions on p 10 2 If you press Stop Reset before Set is pressed the item you have selected will not be registered Press Stop Reset to exit from the Menu If you press Menu the display returns to the previous screen The settings changed in the Menu do not return automatically to the settings you set previously Change to the previous...

Page 125: ...escriptions 1 CASSETTE 1 PAPER SIZE Selects the paper size for the paper cassette LTR LGL A4 B5 A5 EXECUTIV 2 PAPER TYPE Selects the paper type to be used in the paper cassette PLAIN PAPER PLAIN PAPER L HEAVY PAPER HEAVY PAPER H TRANSPARENCY 2 MP TRAY 1 PAPER SIZE Selects the paper size for the MP feeder LTR LGL A4 B5 A5 EXECUTIV COM10 MONARCH DL ISO C5 2 PAPER TYPE Selects the paper type to be us...

Page 126: ...arm volume 0 to 3 1 3 TX DONE TONE Sets the transmission end tone settings ERROR ONLY The transmission end tone sounds only when any error occurs while printing 1 to 3 1 OFF The transmission end tone does not sound ON The transmission end tone sounds 1 to 3 1 4 RX DONE TONE Sets the reception end tone settings ERROR ONLY The reception end tone sounds only when any error occurs while printing 1 to ...

Page 127: ...e does not sound ON A scanning end tone sounds 1 to 3 1 7 CALLING VOLUME Adjusts the ring volume when the machine detects a voice call 1 to 3 1 8 LINE MONITOR VOL Adjusts the line monitor volume 0 to 3 1 3 TONER SAVER MODE Sets the toner saver mode OFF The toner saver mode is turned off ON The toner saver mode is turned on 4 DISPLAY LANGUAGE Shows the language displayed in the LCD ENGLISH FRENCH S...

Page 128: ...et copy ratio The preset copy ratios will change when the paper size group is changed 4 STANDARD COPY QTY Selects the copy quantity 1 to 99 1 5 AUTO SORT Sets the auto sort function OFF The auto sort function is turned off ON The auto sort function is turned on 6 PAPER SIZE GROUP The paper size group can be selected If the paper size group is changed the preset copy ratios will also change INCH Pr...

Page 129: ...default setting is in bold face Name Descriptions 1 ERROR TIME OUT Sets the length of time before the machine returns an error when no data is received from the computer ON The error time out is on Sets the time out period 5SEC to 300SEC 15SEC OFF The error time out is off ...

Page 130: ... display returns to the standby mode ON Sets the time until the machine returns to the standby mode 1MIN to 9MIN 1MIN OFF The auto clear function is turned off 4 ENERGY SAVER Sets the energy saver mode ON Sets the time until the machine enters the energy saver mode 3MIN to 30MIN 5MIN OFF The auto energy saver function is turned off 5 DAYLGHT SAV TIME Sets the daylight save time ON The daylight sav...

Page 131: ...Menu Descriptions 10 8 Machine Settings 10 ...

Page 132: ... to 80 reference Photoconductive Material Organic Photosensitive Conductor Copying System Indirect Electrostatic Transfer System Developing System Toner Projection System Fixing System Canon s RAPID Fusing System Resolution Approx 600 dpi x 600 dpi Number of Tones 256 Acceptable Documents Platen glass Up to LTR size Sheets books and three dimensional objects up to 4 4 lb 2 kg ADF Up to LGL size Ac...

Page 133: ...nification 1 1 1 0 1 2 000 1 1 294 1 0 786 1 0 647 1 0 500 Zoom 0 500 2 000 in 1 increments Paper Feeding System Cassette Feeding 250 sheets of 17 lb 64 g m2 Multi Purpose Feeder 1 sheet Multiple Copies 1 99 Power Requirements 120 V 60 Hz Power requirements differ depending on the country in which you purchased the product Power Consumption MF5730 Approx 0 65 kw max MF5750 Approx 0 65 kw max MF577...

Page 134: ...high quality copies we recommended using paper and transparencies recommended by Canon Some types of paper available at office supply stores may not be suitable for this machine If you have any questions about paper and transparencies consult Canon Authorized Service Facilities or the Canon Customer Care Center ...

Page 135: ...aring Jams 9 1 Collate copy 5 8 Collate 2on1 key 1 7 COMMON SETTINGS settings 10 3 COPY key 1 6 COPY SETTINGS settings 10 5 Copying adjusting the exposure 5 6 adjusting the image quality 5 6 document requirements 3 1 making copies 5 2 paper requirements 2 1 problems 9 15 setting enlarging reducing 5 4 specifying the paper size 2 10 specifying the paper type 2 11 Customer support 1 1 D DATE SETUP s...

Page 136: ...3 G General Problems 9 20 I Image Quality adjusting 5 6 key 1 7 In Use Memory indicator 1 6 INSTALL CARTRIDGE 9 10 J Jammed paper removing from the ADF 9 7 K KEYPAD VOLUME settings 10 3 L LCD 1 6 LCD Messages 9 9 LINE MONITOR VOL setting 10 4 Loading an envelope in the multi purpose feeder 2 8 documents in the ADF 3 4 paper in the multi purpose feeder 2 6 Lock Release Lever 2 4 M Machine Settings ...

Page 137: ...ESET RATIO setting 10 5 PRINT DONE TONE setting 10 3 Print media requirements 2 1 size 2 2 type 2 2 weight 2 2 Print quality problems 9 16 Print yield 8 5 PRINTER DATA ERROR message 9 11 Printing areas 2 2 beforehand 4 1 canceling 4 4 documents 4 3 problems 9 18 Problems cannot solve 9 21 copying 9 15 document 3 2 general 9 20 paper feeding 9 12 print quality 9 16 printing 9 18 scanning 9 19 Q Qua...

Page 138: ...tatus Monitor key 1 6 using 7 1 STD ZOOM RATIO settings 10 5 STD IMAGEQUALITY setting 10 5 Stop Reset key 1 7 SUPPLY REC PAPER message 9 11 T Telephone line jack 1 3 TONER SAVER setting 10 4 Transporting 8 17 Tray document feeder 1 3 document output 1 3 output 1 3 Troubleshooting 9 1 TX DONE TONE setting 10 3 U USB port 1 5 V VOLUME CONTROL settings 10 3 W Weight document 3 1 machine 11 2 paper 2 ...

Page 139: ...e Cedex France CANON COMMUNICATION IMAGE FRANCE S A S 12 rue de l Industrie 92414 Courbevoie Cedex France CANON U K LTD Woodhatch Reigate Surrey RH2 8BF United Kingdom CANON DEUTSCHLAND GmbH Europark Fichtenhain A10 47807 Krefeld Germany CANON ITALIA S p A Via Milano 8 20097 San Donato Milanese MI Italy CANON LATIN AMERICA INC 703 Waterford Way Suite 400 Miami Florida 33126 U S A CANON AUSTRALIA P...

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