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74

Troubleshooting

Troubleshooting

Connection

Camcorder is not recognized when connected to the computer.

Î

Computer does not support the USB interface.

Refer to 

System Requirements

 

(

5).

Î

There is no memory card in the camcorder.

Insert a memory card into the camcorder.

Î

The camcorder is not set to the correct mode.

Set the camcorder to still image playback mode.

Î

Camcorder is not correctly connected to the computer.

Read 

Connecting the Camcorder to a Computer

 (

24) and check the 

connection. 
Ensure that you are using the correct cable and that its connectors are in good 
shape.

Î

If you are experiencing operational problems, detach the USB cable from 
the camcorder and computer and terminate the connection. Restart the 
computer and then reconnect the camcorder.

ZoomBrowser EX Operation

Cannot download still images.

Î

The camcorder is not set to the correct mode.

Set the camcorder to still image playback mode.

Image files or folders do not appear in ZoomBrowser EX.

Î

Images or folders shown in ZoomBrowser EX and the actual file contents 
may be different when an image file has been moved or copied using 
Windows functions or edited with a separate program.

Click the [View] menu and select [Refresh Current Folder].

COP

Y

Summary of Contents for 3421B001 - FS200 32GB Flash Memory Camcorder

Page 1: ...English Digital Video Software Version 32 Instruction Manual COPY ...

Page 2: ...ing the Computer to Download Still Images CameraWindow 28 Auto Downloading 28 Auto Downloading Settings 29 Downloading the Selected Still Images from the CameraWindow 32 Using the Camcorder to Download Still Images Direct Transfer Function 35 Setting the Direct Transfer Download Destination Folder 35 Direct Transfer 36 Using a Card Reader Writer 37 Auto Downloading 38 Auto Downloading Settings 38 ...

Page 3: ...ng Various Functions 67 Attaching Still Images to E mail Messages 67 Running a Slide Show 69 Adding Sound to a Still Image 71 Reviewing and Changing the Owner Name of the Camcorder 72 Uninstalling the Software 73 Uninstalling ZoomBrowser EX 73 Troubleshooting 74 COPY ...

Page 4: ... and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The SD logo is a trademark The SDHC logo is a trademark Other names and products not mentioned above may be registered trademarks or trademarks of their respective companies Canon Inc 2009 All rights reserved Safety Precautions Do not play the supplied CD ROM s in any CD ...

Page 5: ...eration is not guaranteed on an OS that has been upgraded from a previous version Computer Model Computers that come with above OS preinstalled and have built in USB ports CPU Windows Vista Pentium 1 3 GHz or better Windows XP Pentium 500 MHz or better RAM Windows Vista 512 MB or more Windows XP 256 MB or more Interface USB only preinstalled Windows Vista Windows XP systems with built in USB ports...

Page 6: ...ill images and save them as new files Attaching still images to e mail Viewing still images in a slide show Adding sound to a still image CameraWindow Downloading still images to your computer Viewing still images directly from the camcorder without downloading them Printing still images directly from the camcorder without downloading them to the computer This instruction manual explains how to in...

Page 7: ...ing the software The Remote capture function is not supported by the camcorder Acquire Images Tab After you connect the camcorder to your computer use this tab to download still images to the computer Camera Control window Images will be downloaded to the computer and ZoomBrowser EX starts Images in the camcorder are displayed allowing you to select images Placing a check mark here makes the Camer...

Page 8: ...o Printing Still Images without Downloading Them 41 Prints all still images one image per page Prints all still images as an index page rows of images with file names and image information Prints according to the DPOF print settings set by the camcorder Displays a list of the still images in the camcorder built in hard disk memory or memory card allowing you to select which ones to print Camera Co...

Page 9: ...anging the owner s name of the camcorder you can specify 72 and uploading the still images to the camcorder My Camera function is not supported by the camcorder Uploading the images from the computer Enter or change the name of the camcorder s owner Camera Control window COPY ...

Page 10: ...this window will be also 16 9 images The sample images used on this instruction manual are normal size still images 4 3 Prints the selected still images Starts ZoomBrowser EX Selects the still image selection method Changes the size of the thumbnail Selects whether to show or hide the image frame and file name Still image information and a histogram COPY ...

Page 11: ...ea Acquire Camera Settings Use this to display the Camera Control window to download still images to print still images without having them downloaded to the computer and to configure the camcorder settings View Classify Use this to view and organize still images Edit Use this to edit still images Export Use this to change the data for still images and save them as new files back up to CD R RW or ...

Page 12: ...ifferent images while holding down the Ctrl key selects multiple images 4 Image display control panel The menu items vary depending on the View Mode When the Favorite Folders tab is selected Click Add and select a folder When the All Folders tab is selected Select a folder and click Add to Favorites 1 Previous Next Displays the previous next image in the current folder 2 Up Displays the folder in ...

Page 13: ...Double clicking a folder shows thumbnails of the still images inside Preview Mode Double clicking the folders at the bottom of the window opens the folder and shows a large still image in the folder along with detailed information You can change file name and comments To display another image click Previous Next or select an image shown at the bottom of the window COPY ...

Page 14: ...ifferent image while the Properties window is open the information switches to the one of the selected image The Properties window cannot be displayed in Preview Mode 3 Slide Show Displays still images in a slide show 4 Search Allows you to search for images 55 5 Delete Deletes selected images 6 Rotate Rotates selected still images A movie cannot be rotated 1 2 3 4 5 6 COPY ...

Page 15: ...ill image Refer to Photo Print 46 5 Edit Allows you to perform the following operations red eye correction auto correct color and brightness correction sharpness adjustment trimming inserting text or registering external image editing applications 6 Auto Focus Frame This function cannot be used for the images recorded by the camcorder 7 Shooting Information The shooting information of the image wi...

Page 16: ... eyes appear red 10 Fit to Window Matches the image size to the size of the Image Viewer Window 11 Restore Restores the standard display size 12 Zoom Slider Allows you to enlarge reduce the displayed image 13 Show Image Full Screen Displays an image in full screen size 14 Change the Star Rating Allows you to change the star rating 1 Auto Mode Clicking Start corrects the red eye effect automaticall...

Page 17: ...Use this to automatically correct the color balance of the still image Color Brightness Adjustment Window Select Color Brightness Adjustment from the Edit menu or click the icon and select Color Brightness Adjustment Use this to adjust the brightness saturation contrast intensity levels tone curve and RGB of the still image COPY ...

Page 18: ...ck the icon and select Sharpness Use this to emphasize and clarify the outlines of people and objects Trim Image Window Select Trim from the Edit menu or click the icon and select Trim Specify the area in the still image to crop and click Trim Image to trim the image COPY ...

Page 19: ...indow Select Insert Text from the Edit menu or click the icon and select Insert Text Use this to write text on still images These image correction tools can be selected by clicking Edit Edit Image in Task Area of the Main Window COPY ...

Page 20: ... Check that the camcorder is not connected to the computer While a camcorder is connected to the computer the software cannot be installed normally If a camcorder is connected detach the USB cable from the computer 2 Set the DIGITAL VIDEO Solution Disk in the computer s CD ROM drive Windows Vista When the AutoPlay window appears click Run SETUP EXE Follow the instructions in the User Account Contr...

Page 21: ...tware Windows 4 Select your language 5 Click Easy Installation under Digital Video Software To specify the installation folder click Custom Installation 6 If other software is running close all programs and click OK Installer Panel COPY ...

Page 22: ...22 Installing the Digital Video Software 7 Review the installation settings and click Install 8 Read the license agreement and click Yes to accept the terms and to start installation COPY ...

Page 23: ...uter the Finish screen will be displayed Click Finish remove the DIGITAL VIDEO Solution Disk from the CD ROM drive and proceed to Before Downloading Still Images 24 11When the computer has restarted and the regular desktop screen is displayed remove the DIGITAL VIDEO Solution Disk from the CD ROM drive When installation is complete remove the DIGITAL VIDEO Solution Disk before you connect the camc...

Page 24: ...eep mode while a camcorder is connected via the USB interface Refer to your computer manual for the location of the computer s USB ports For details about changing settings on the camcorder and connecting the camcorder to the computer see the camcorder s instruction manual Settings on the camcorder Before connecting the camcorder to the computer change the following camcorder settings in advance I...

Page 25: ...e prompted to restart it the first time you connect the camcorder to the computer A window appears allowing you to select an application program to start For instructions on how to start ZoomBrowser EX and download images to the computer see Downloading Still Images 26 USB Cable USB Terminal on the Camcorder Camcorder End Computer End USB Port on the Computer COPY ...

Page 26: ...owser EX The data for the original image will be changed and the image can no longer be displayed in ZoomBrowser EX or on the camcorder If the Server Busy window appears when you connect the camcorder to the computer click Retry If the built in hard disk memory or the memory card contains a large number of images the correct connection to the computer may not be possible The maximum number of imag...

Page 27: ...connected at the same time a dialog appears allowing you to select the camcorder model Confirm that Canon Camera or your camcorder model name is displayed and click OK The Camera Control window opens If the camcorder is already connected to the computer you can start the CameraWindow and display the Camera Control window by clicking Acquire Camera Settings followed by Connect to Camera in the Zoom...

Page 28: ...t a downloading method in the Camera Control window Auto Downloading 1 Click Starts to download images in the Camera Control window For instructions on how to set the Auto download settings see Auto Downloading Settings 29 Click Finish to close the Camera Control window after downloading images COPY ...

Page 29: ...elect the setting for downloading images by operating your computer You can change the image type and the destination folder 1 In the Camera Control window click the Acquire Images tab and click Preferences 2 Select Change auto download settings and click Next COPY ...

Page 30: ...click Next 4 Specify the destination folder settings and click Next Place a check mark here if you wish the original image to be deleted after downloading Click this button to specify the destination folder Destination Folder Select to specify the name of the subfolder COPY ...

Page 31: ... to perform after the image is downloaded The window below will be displayed when you select Perform selected processes consecutively you can redisplay the window by clicking Select Select a process to perform after the image is downloaded and click OK COPY ...

Page 32: ...elected Still Images from the CameraWindow 1 Click Lets you select and download images in the Camera Control window The CameraWindow opens Placing a check mark here makes images in the camcorder to be automatically downloaded when the camcorder is connected COPY ...

Page 33: ...s Clicking on different images while holding down the Ctrl key selects multiple images 3 Confirm the settings and click Starts Download ZoomBrowser EX starts and the downloaded images appear in the Main Window To make changes click Change Settings A blue frame appears around the selected image Settings for the file prefix and the consecutive numbers Settings for the folder and the subfolder for do...

Page 34: ...34 Downloading Still Images Specify Folder Tab Specify File Name Tab Specify the settings of the folder and subfolder Specify the file name with which to save the images COPY ...

Page 35: ...ur camcorder supports the Direct Transfer function you can use the camcorder to download images Setting the Direct Transfer Download Destination Folder 1 In the Camera Control window click the Acquire Images tab and click Preferences 2 Select Change direct transfer download destination folder and click Next COPY ...

Page 36: ... can set the action that is carried out for direct transfer Right click the CameraWindow Launcher icon on the taskbar and select an action from the displayed menu Show image s in fullscreen mode Displays downloaded images in full screen mode Launch ZoomBrowser EX Starts ZoomBrowser EX after downloading the images Show Window The Camera Control window appears when you connect the camcorder to the c...

Page 37: ...eader writer and connect it to the computer When a window appears allowing you to select an application program to start select View Download Images using Canon ZoomBrowser EX and click OK Clicking Acquire Camera Settings Acquire Images from Memory Card in the Main Window of ZoomBrowser EX also opens the image download window 2 Select a downloading method Download Images A progress bar will be dis...

Page 38: ... set the Auto download settings see Auto Downloading Settings 38 Click Exit to close the window after downloading images Auto Downloading Settings Select the setting for downloading images by operating your computer You can change the image type and the destination folder 1 Click Preferences COPY ...

Page 39: ...onfigure the settings and click OK The window below will be displayed when you select Perform selected processes consecutively or Select under Action After Download Select a process to perform after the image is downloaded and click OK COPY ...

Page 40: ...omBrowser EX opens 2 In the ZoomBrowser EX select the image you wish to download and click Image Download Clicking on 2 images while holding down the Shift key selects also all images between the 2 images Clicking on different images while holding down the Ctrl key selects multiple images A blue frame appears around the selected image COPY ...

Page 41: ...corder without downloading images to the computer Print All Photos Prints all still images one image per page Print Contact Sheet with All Photos Prints all still images as an index rows of images with file names and image information Print according to DPOF settings Prints according to the DPOF print settings set by the camcorder Select an image and print A list of the still images will be displa...

Page 42: ...42 Printing Still Images 3 Click one of the 4 printing methods 4 Specify the print settings and click Print The window varies depending on the selected printing method in step 3 COPY ...

Page 43: ...int All Photos Selects the printer Sets the paper size and type Sets the shooting date time imprint and color settings Click this button to switch between still images if multiple images are selected Sets the number of print copies of the displayed image COPY ...

Page 44: ...in the previous section When you have selected Print All Photos 43 will be displayed Rotates still images Click this to use the trimming function crops a portion of the still image Selects the printer Sets the paper size and orientation Click these buttons to switch between pages Sets the print settings for shooting information comments headers footers and page numbers Sets the number of print cop...

Page 45: ...nt and click Print If you selected Contact Sheet Print the same window described in the previous section When you have selected Print Contact Sheet with All Photos 44 will be displayed If you selected One Photo Per Page Print the same window described in the previous section When you have selected Print All Photos 43 will be displayed instead Set the print settings and print the still images COPY ...

Page 46: ...ts one still image per page Index Print Prints selected images in rows with file names and image information You can select the program to use for printing by clicking Print Email in the Main Window and selecting Print Using Other Software Photo Print 1 Click Print Email in the Main Window and click Photo Print 2 Select still images you wish to print and click Printer and Layout Settings COPY ...

Page 47: ...s and click Print Click this button to switch between still images if multiple images are selected Selects the printer Sets the shooting date time imprint and color settings Sets the paper size settings Sets the number of print copies of the displayed image COPY ...

Page 48: ...48 Printing Still Images Index Print 1 Click Print Email in the Main Window and click Index Print 2 Select the still images you wish to print and click Printer and Layout Settings COPY ...

Page 49: ... the printer Rotates still images Sets the print settings for shooting information comments headers footers and page numbers Sets the paper size and orientation Sets the number of print copies of the contact sheets Sets the number of rows and columns Click this to use the trimming function crops a portion of the still image COPY ...

Page 50: ...elect the image to which you wish to apply the star rating or keyword and select View Modify Keywords from the Tools menu 2 Place a check mark next to the keyword you wish to apply or click on the stars for rating The default setting of the star rating is two stars You can add and delete keywords or change the keyword list in the Manage Keywords window by selecting Manage Keywords from the Tools m...

Page 51: ... Images This task allows you to classify selected images according to the shooting date 1 Click View Classify in the Main Window 2 Click Classify into Folder 3 Select the images you wish to classify and click Specify Classification Settings COPY ...

Page 52: ...52 Organizing Images 4 Specify the folder structure and the saving folder and click Finish The selected images are classified into the specified folder COPY ...

Page 53: ...es This task allows you to rename multiple files at the same time or to rename and copy multiple files 1 Click View Classify in the Main Window 2 Click Rename Multiple Files 3 Select the images you wish to rename and click Specify Rename Settings COPY ...

Page 54: ... To rename a folder select a folder and open the Rename Folder window by selecting Rename from the File menu Input the new name and click OK Placing a check mark here makes copies of images with new names The name of the original images will not be changed COPY ...

Page 55: ...images by star rating modification date shooting date comment or keywords 1 Click View Classify in the Main Window You can also search for images by clicking Search on the Application Tool Bar Skip to step 3 2 Select folders and images from which you wish to search and click Search COPY ...

Page 56: ...ditions and click Start Search The search results are displayed as thumbnails Select at least one search condition 4 Click Finish To change the search parameters and perform another search click Specify Search Conditions and repeat steps 3 4 COPY ...

Page 57: ...esults folder You can print or copy these images to another folder The searched images will remain in this folder until ZoomBrowser EX is closed or another search is performed but if you delete an image in this folder the corresponding original image will be deleted as well Folders Area COPY ...

Page 58: ...ort selected movies and still image properties to a text file or copy and rename movies and still images Furthermore you can export still images for use as a screen saver or a wallpaper Changing the File Type and Saving 1 Click Export in the Main Window 2 Select the export type If you selected Backup to CD refer to Saving on CD R RW Discs 62 COPY ...

Page 59: ...sh The window varies depending on the selected export type in step 2 When you have selected Export Still Images You can convert still images to another file type resize and save them as new files You can select the file type from BMP JPEG and TIFF You can also specify a prefix to be added to the exported still images COPY ...

Page 60: ...n you have selected Export Shooting Properties You can select the information you wish to export and save as a text file When you have selected Export as a Screen Saver You can export and save the image as a screen saver COPY ...

Page 61: ...61 Exporting Images Windows When you have selected Export as a Wallpaper You can export and save the image as Windows wallpaper This task cannot be performed if you have selected multiple images COPY ...

Page 62: ... The shooting information is copied along with the images This function can only be used on a computer that came with a CD R RW drive as standard equipment 1 Place a CD R RW disc in the computer s CD R RW drive 2 If the following window appears click Cancel 3 Click Export in the Main Window COPY ...

Page 63: ...63 Exporting Images Windows 4 Click Backup to CD 5 Select the folders or images you wish to save and click Specify Backup Settings COPY ...

Page 64: ...4 Exporting Images 6 Set the backup settings and click Start Backup The disc will be ejected from the drive when copying is complete You can add images to a CD R RW disc that already contains images COPY ...

Page 65: ...o the camcorder 1 Connect the camcorder to the computer 24 The still images will be added to the memory selected for the playback of still images built in hard disk memory or memory card 2 Click the Set to Camera tab and click Uploads images to the camera 3 Select the still images you wish to save and click Open COPY ...

Page 66: ...66 Exporting Images 4 Select the image size and click Add When you upload images edited with another application image properties may be lost COPY ...

Page 67: ...l Images to E mail Messages You can attach selected still images to an e mail message If necessary you can make the image file size smaller 1 Click Print Email in the Main Window 2 Click Email Images 3 Select the still images you wish to send and click Change Image Size COPY ...

Page 68: ...m Settings screen and select a destination folder for the still images If you select Using custom settings change the settings in Custom Settings and click OK To use this function the e mail software must be enabled as MAPI client For details refer to the instruction manual of the e mail software This function uses the e mail software configured in Internet Options To change the software first exi...

Page 69: ...n view selected still images in a slide show 1 Click View Classify in the Main Window You can also view a slide show by clicking Slide Show on the Application Tool Bar Skip to step 4 2 Click View as a Slide Show 3 Select the images and click Setup Slide Show COPY ...

Page 70: ...cally When you select Every 3 second s you can select the interval in the control below from 1 to 120 seconds Loop Select to stop the slide show after the last image or to continuously run it in a loop Transitions Select the transition effect to be used when moving from one slide to another When you click an effect you can check the effect in the preview window 5 Click Start Slide Show Click in th...

Page 71: ...age and select Add Remove Sound from the Edit menu 2 Click Add 3 Select the sound file and click Open 4 Click OK The sound file will be copied to the same folder as the image To play back the sound select an image with a sound icon and select Play Sound from the Edit menu To remove sound from an image select Remove on the Sound window in step 2 disappears and the copied sound file will be deleted ...

Page 72: ...can change and confirm the owner s name of the camcorder 1 Connect the camcorder to the computer 24 2 Click the Set to Camera tab and click Confirms changes camera settings 3 Enter the camcorder s owner s name and click OK Input the camcorder s owner s name here up to 31 characters COPY ...

Page 73: ...ilities folder can also be uninstalled in the same way 1 Click the Windows start menu and select All Programs Canon Utilities ZoomBrowser EX and ZoomBrowser EX Uninstall Uninstall also Canon Internet Library for ZoomBrowser EX when you have uninstalled ZoomBrowser EX 1 Windows Vista Open the Start menu and select Control Panel and Uninstall a program Windows XP Open the start menu and select Contr...

Page 74: ...re using the correct cable and that its connectors are in good shape Î If you are experiencing operational problems detach the USB cable from the camcorder and computer and terminate the connection Restart the computer and then reconnect the camcorder ZoomBrowser EX Operation Cannot download still images Î The camcorder is not set to the correct mode Set the camcorder to still image playback mode ...

Page 75: ...stern Time CANADA Canon CANADA Inc Tel Canada 1 800 OK CANON 1 800 652 2666 ASIA Canon Hongkong Co Ltd 19 F The Metropolis Tower 10 Metropolis Drive Hunghom Kowloon Hong Kong Tel 852 3191 2333 Fax 852 2428 3963 The information in this manual is verified as of 1 January 2009 DIE 319W A CANON INC 2009 COPY ...

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