
Advanced Guide
>
Troubleshooting
> Problems Sending Faxes
Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Cannot Send a Fax Clearly
Errors Often Occur When You Send a Fax
Cannot Send a Fax
Check 1: Is the power turned on?
You cannot send faxes if the power is turned off. Press the
ON
button to turn the power
on.
If you disconnected the power cord without turning off the power (one of the buttons on
the Operation Panel is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the
ON
button to turn off the power
(no buttons on the Operation Panel are lit), reconnect it, then press the
ON
button to
turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Check 2: Is the document being sent from memory?
When the
In Use/Memory
lamp is flashing, another document is being sent from memory.
Wait until the machine finishes sending it.
Check 3: Is the telephone line connected to the External Device Jack?
Reconnect it to the Telephone Line Jack. Refer to your setup manual.
If you still cannot send a fax, there is a problem with the telephone line. Contact your
telephone company and the manufacturer of your terminal adapter or telephone adapter.
Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Confirming the Telephone Line Connection
Check 5: Is Hook key setting set to Disable? (MX860 series)
When you send a fax manually, dial the number with Hook key setting set to Enable, or dial the
number using the telephone connected to the machine.
Check 6: Is Dial tone detect set to ON?
Resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
Dial tone detect
Check 7: Is the fax number registered correctly for speed dialing?
Make sure that the fax number is registered correctly for speed dialing.
Registering Recipients for Speed Dialing
Check 8: Does an error occur during transmission?
Check the LCD for an error message.
A Message for Faxing Is Displayed on the LCD
Print the Activity report and check for an error.
Printing the Activity report manually
Check 9: Is the telephone line connected correctly?
Check that the telephone line is connected correctly to the proper jack. If so, then there is a
problem with your telephone line. Contact your telephone company.
Check 10: Is the document loaded properly?
Remove the document, then reload it on the Platen Glass or in the ADF.
Page 908 of 997 pages
Problems Sending Faxes
Summary of Contents for 3301B002
Page 28: ...Page top Page 28 of 997 pages Entering the Date and Time ...
Page 45: ...Page top Page 45 of 997 pages Printing Photos Saved on the Memory Card ...
Page 77: ...Page top Page 77 of 997 pages Printing Documents Macintosh ...
Page 97: ...Page top Page 97 of 997 pages Using Useful Fax Functions ...
Page 111: ...Page top Page 111 of 997 pages Loading Paper ...
Page 114: ...Page top Page 114 of 997 pages Loading Paper in the Cassette ...
Page 127: ...Page top Page 127 of 997 pages Loading a Document in the ADF ...
Page 137: ...Page top Page 137 of 997 pages When Printing Becomes Faint or Colors Are Incorrect ...
Page 139: ...Page top Page 139 of 997 pages Printing the Nozzle Check Pattern ...
Page 141: ...Page top Page 141 of 997 pages Examining the Nozzle Check Pattern ...
Page 149: ...Page top Page 149 of 997 pages Aligning the Print Head ...
Page 198: ...Note See Help for details on the Edit screen Page top Page 198 of 997 pages Editing ...
Page 200: ...Page top Page 200 of 997 pages Printing ...
Page 204: ...Page top Page 204 of 997 pages Selecting the Paper and Layout ...
Page 207: ...Page top Page 207 of 997 pages Editing ...
Page 209: ...Page top Page 209 of 997 pages Printing ...
Page 216: ...Page top Page 216 of 997 pages Printing ...
Page 223: ...Page top Page 223 of 997 pages Printing ...
Page 256: ...Page top Page 256 of 997 pages Cropping Photos Photo Print ...
Page 312: ...Page top Page 312 of 997 pages Stamp Background Printing ...
Page 354: ...Page top Page 354 of 997 pages Reducing Photo Noise ...
Page 510: ...Page top Page 510 of 997 pages Stack of Documents ADF Screen Scan Import Window ...
Page 515: ...Page top Page 515 of 997 pages Save Dialog Box ...
Page 570: ...Page top Page 570 of 997 pages General Tab ...
Page 597: ...Auto Scan Mode Tab Page top Page 597 of 997 pages Scanning in Auto Scan Mode ...
Page 722: ...Page top Page 722 of 997 pages Creating an Address Book ...
Page 747: ...Page top Page 747 of 997 pages Cleaning the Inside of the Machine Bottom Plate Cleaning ...
Page 782: ...Text LCD Page top Page 782 of 997 pages Bluetooth Settings Screen ...
Page 822: ...Page top Page 822 of 997 pages If an Error Occurs ...
Page 878: ...Page top Page 878 of 997 pages Error Message Appears on a PictBridge Compliant Device ...
Page 930: ...Before Installing the MP Drivers Page top Page 930 of 997 pages Installing the MP Drivers ...
Page 976: ...Page top Page 976 of 997 pages Checking Information about the Network ...