FREQUENTLy ASKED QUESTIONS
We have FAQs available on our website to help answer all of your Cannon questions. Visit www.cannondownriggers.com
and click on “Frequently Asked Questions” under the “Service” tab to find an answer to your question.
CALL US (FOR U.S. AND CANADA)
Our customer service representatives are available Monday – Friday between 7:00am – 4:30pm CST at 800-227-6433.
If you are calling to order parts, please have the 11-character serial number from your product, specific part numbers,
and credit card information available. This will help expedite your call and allow us to provide you with the best customer
service possible. You can reference the parts list located in your manual to identify the specific part numbers.
EMAIL US
You can email our customer service department with questions regarding your Cannon products. To email your quesiton,
visit www.cannondownriggers.com and click on “Contact Us” under the “Service” tab.
REPLACEMENT PARTS
In the U.S.A., replacement parts may be ordered directly from CANNON Parts Dept., 121 Power Drive, Mankato,
Minnesota 56001. Be sure to provide the MODEL and SERIAL numbers of your downrigger when ordering parts. Please
use the correct part numbers from the parts list. Payment for any parts ordered from the CANNON Parts Department may
be by cash, personal check, Discover Card, MasterCard or VISA. To order, call 1-800-227-6433 or FAX 1-800-527-4464.
AUTHORIZED SERVICE CENTERS
Cannon works with authorized service centers in the United States and Canada to provide parts and service for your
downrigger. Please visit our Authorized Service Center page to locate a service center in your area.
1. In the UP or AUTO-UP mode the downrigger stops periodically but the display stays on or the circuit breaker trips
repeatedly.
• Low battery. The battery voltage at the power cord is less than 11.5 volts (measure with a volt meter while the
downrigger is pulling up the weight).
• Power cable is too long or too small in diameter.
• Do not overload the downrigger. It is designed to lift up to 20 lb. weights only.
2. Unit does not turn on.
• Check polarity on power cable.
• Check circuit breaker(s)
3. Unit does not count the amount of cable retrieved correctly.
• Verify that the correct line type (Coated/Uncoated) and line on reel is set to the correct length.
4. Unit does not count the depth correctly.
• Current was interrupted and circuit board was reset.
• Check power cable connections and try to prevent power interruption.
• Retrieve the trolling weight using UP or AUTO-UP.
• Unplug the power cable for 30 seconds and then reconnect.
• Reset the Zero Depth to your desired position.
• Verify that all magnets are present in the spool.
5. Clutch slips.
• Retighten clutch knob. Clutch knob should be just tight enough that the clutch does not slip when downrigger is in
normal use. Do not use tools of any kind to tighten the clutch, hand tightening should always be suffi cient.
Check clutch disc condition by removing side cover and spool. Replace if necessary.
6. Unit does not stop at water line.
• Using the up and down buttons, adjust the weight so it is at or a little below the water line. Use the Water Zero
button to set that as the new water zero point. Note: due to cable stack this water zero point may shift up or down.
It may have to be adjusted continuously depending on the amount of up and down cycles.
NOTE: For all other malfunctions, visit an Authorized Service Center. You can search for an Authorized Service Center
in your area by visiting our Authorized Service Center page, found online at cannondownriggers.com, or by calling our
customer service number, 800-227-6433.
1. In the UP or AUTO-UP mode the downrigger stops periodically but the display stays on or the circuit breaker trips
repeatedly.
• Low battery. The battery voltage at the power cord is less than 11.5 volts (measure with a volt meter while the
downrigger is pulling up the weight).
• Power cable is too long or too small in diameter.
• Do not overload the downrigger. It is designed to lift up to 20 lb. weights only.
2. Unit does not turn on.
• Check polarity on power cable.
• Check circuit breaker(s)
3. Unit does not count the amount of cable retrieved correctly.
• Verify that the correct line type (Coated/Uncoated) and line on reel is set to the correct length.
4. Unit does not count the depth correctly.
• Current was interrupted and circuit board was reset.
• Check power cable connections and try to prevent power interruption.
• Retrieve the trolling weight using UP or AUTO-UP.
• Unplug the power cable for 30 seconds and then reconnect.
• Reset the Zero Depth to your desired position.
• Verify that all magnets are present in the spool.
5. Clutch slips.
•
normal use. Do not use tools of any kind to tighten the clutch, hand tightening should always be sufficient.
Check clutch disc condition by removing side cover and spool. Replace if necessary.
6. Unit does not stop at water line.
• Using the up and down buttons, adjust the weight so it is at or a little below the water line. Use the Water Zero
button to set that as the new water zero point. Note: due to cable stack this water zero point may shift up or down.
It may have to be adjusted continuously depending on the amount of up and down cycles.
NOTE: For all other malfunctions, visit an Authorized Service Center. You can search for an Authorized Service
Center in your area by visiting our Authorized Service Center page, found online, or by calling our customer service
number.
TROUBLESHOOTING
7. Unit does not display sonar depth correctly or at all.
• With the transducer connected, power down the downrigger, wait 30 seconds, and power on the downrigger.
8. Bottom-Following option does not work.
• Check cable connections with transducer.
• Check transducer mounting.
