7
18
Cleaning
All cleaning should be carried out when the heater is cold. Normally the
heater should only need wiping with a lint - free damp cloth. Any stubborn
stains can be removed with a non-abrasive spray on cleaner. If an abrasive
cleaner is used the paint finish will be damaged.
For heater fitted with the glass front:
All cleaning should be carried out when the heater is cold. Clean the outer
glass with a liquid solution ‘Windex’ or similar.
Do not use harsh abrasive cleaners or sharp metal scrapers to clean the
heater glass front since they can scratch the surface, which may result in
shattering of the glass.
Internally the heater should only be cleaned by an authorised service per-
son listed in this manual.
If your heater requires attention contact your supplier or authorised service
person listed in this manual.
Flame characteristics
The heater flame should be stable, no lifting from the burner and the logs
should glow after approximately 15 minutes operation on HIGH setting.
The heater is a fuel effect unit and is designed to operate with luminous
flames and may exhibit slight carbon deposit on the logs. If any excess
carbon build-up on logs, or the burner flame is unstable, contact Sampford
IXL in your state. (See phone contact no page 24).
Important:
The appliance should be inspected before use and at least annually by an
authorised service person. More frequent cleaning may be required due to
excessive lint build-up from carpeting, bedding materials, pet hair, etc.
It is imperative that control compartments, burners and circulating air pas-
sage ways of the appliance be kept clean.
Do not use this fire if the glass is cracked or with the glass safety screen
removed.
Do not use fire with broken or missing logs.
Operate the heater on HIGH, MEDIUM and LOW burner settings.
The flame should be stable with no lifting from the burner and the logs
should glow after approximately 15 minutes of operation on HIGH burner.
If the flame is unstable:
• Check that the burner is located correctly.
• Check that the glass front is located correctly and is against the
sealing rope.
• Check that the gas pressure is correctly adjusted.
If the heater still does not operate to specification refer to the trouble shoot-
ing chart on pages 22 and 23 or contact Samford IXL in your state.
Installation tips
?
Test the operation of the chimney before installing the new heater.
?
Be careful!
CANNON heaters are high efficiency products with low flue gas tempera-
tures (typically 100
°
C) so if you are replacing an older type radiant heater
with a much higher flue gas temperature (150
°
C or higher) make sure of the
integrity of the fireplace and chimney before installing the new CANNON
log fire.
?
A solid, levelled and smooth base is required (fill gaps with fibreglass insu-
lation if necessary).
?
Avoid installing into large volume fireplaces and chimneys without any flue.
Allow for the use of a flue in these applications.
?
We recommend cleaning or sweeping of the chimney and fireplace before
the installation of a new heater.
?
There must be a good seal around the heater, gas piping and electrical
cable rear entry to stop any leakage of combustion products. Do not use
adhesives or silicone sealant, the heater must be able to be easily removed
if necessary.
?
Install a chimney plate and cowl to the chimney opening using weather-
proof mortar to common building practice.
?
Remove any curved firewall that slopes too far forward to the fireplace
opening if it causes restriction to the flue path above the heater flue outlet.
?
Make sure that the heater is fully commissioned and be certain to conduct a
test of the integrity of the flue operation, taking into account any influences
created by rangehoods, exhaust fans, central heating, etc.
?
To avoid any unnecessary delays and inconvenience to your customer,
please contact our technical services department on 1300 727 421 if the
installation is unusual or you have concerns with the installation and/or
heater operation before installation.
?
Any service requests resulting from incorrect installations are not covered by
our warranty conditions and these calls will result in charges, usually to the
end user, so please ensure that the installation and commissioning is satis-
factorily carried out before calling for any warranty service.
?
Please make sure that your customer is fully instructed on how to operate the
heater.