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T H U N D E R   B A Y   S E

Test strips

Canadian Spa 3 Way Test strips to check the 

levels of Chlorine, PH and Total Alkalinity. Simple 

and easy to use. Ensure your spa is always safe 

to use.  Pack of 50 strips. Dip a test strip into 

the water and compare to the colour chart to 

take readings for: - Chlorine, pH, Total Alkalinity. 

TIP:

 Chlorine and pH should be checked EVERY 

TIME the spa is used to ensure that the water is 

safe to use!  Go to App, put in your test results 

and it will tell you what to add and how much. 

KA-10052

TROUBLESHOOTING GUIDE 

PROBLEM

CLOUDY WATER

COLOURED WATER

FOAMING

SCALE DEPOSITS

ODOUR

EYE/SKIN IRRITATION

NO CHLORINE/

BROMINE READING

POSSIBLE CAUSE

A) organic contaminants build-up

B) suspended particles

C) pH high

D) total alkalinity too high

E) poor filtration

F) high dissolved solids

Debris in water

High concentration of oils and organic 

contaminants being agitated by jet

High calcium level, high pH, high alkalinity

High level of organic contaminants combined chlorine. 

Chlorine level too high

A) pH too low

B) combined chlorine due to high concentration

of organic contaminants

A) high concentration of organic contaminants

using up sanitizers

B) test trips may be ineffective

SOLUTION

A) shock treatment with Granular Chlorine 

B) add Granular Chlorine, use SPA-BALL

C) add pH DOWN until pH level reads 7.2–7.6

D) add pH DOWN, adjust total alkalinity to 80–150 p.p.m.

E) dirty filter, replace filter

F) empty spa and refill

Use Chlorine Granules.

Squirt FOAM-FREE on foam. Use the SPA-BALL

Drain partially, add Granular Chlorine, correct pH level to

7.2–7.6 and alkalinity to 80–150 p.p.m.

Shock with Granular Chlorine

A) add pH up until level is 7.2–7.6

B) shock with Granular Chlorine, add disinfectant

A) add Granular Chlorine

B) replace at least once a year, keep cool and out

of sunlight

Canadian Spa Company Spa Ball

 KA-10003

Helps to keep your spa 

clean and 

achieve 

crystal 

clear 

water!

pH LOW

pH HIGH

pH NORMAL

7.2 -7.6

• Reduced efficacy of disinfection
• Corrosion of metals 
• Skin & eye irritation 
• Unpleasant odour

• Reduced efficacy of disinfection
• Skin & eye irritation 
• Forms limescale deposits

   

• Staining of the filter

pH SCALE

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Summary of Contents for KH-10030

Page 1: ...T H U N D E R B A Y S E Thunder Bay SE Spa Owners Manual 218x 218 x 82cm 86 x 86 x 33 KH 10030 For Service Support please contact us anytime support canadianspacompany com canadianspacompany com...

Page 2: ...s product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury Refer all servicing to qualified service personnel 12 CAUTION Risk of Electrical Shoc...

Page 3: ...mation Cancellation Policy We require a 48 hour cancellation notice in writing or email prior to your scheduled delivery If we are notified later then a reasonable cancellation charge will be applied...

Page 4: ...in conjunction with the air control system to create an aromatic experience 8 AUDIO VOLUME CONTROL Allows control of MP3 functions from within the hot tub 9 TOPSIDE CONSOLE Button pad and temperature...

Page 5: ...tes ozone to aid in maintaining water quality Ozone helps eliminate organic material such as body oils dead skin cells and hair DRAIN VALVE Valve located on the outside of spa cabinet used to drain wa...

Page 6: ...check with your local council Installation and Ground surface requirements Ground preparation is not included in the sale of any spa or gazebo The location where you are planning to put your spa and o...

Page 7: ...n using the hosepipe which conveniently fits onto the drain valve situated at the base of your spa Ideally you should empty the water to a nearby drain You may wish to purchase a suitable submersible...

Page 8: ...tly into filter housing Push hose pipe into filter housing until it stops Fill up to middle of the skimmer Secure hose placement and turn on water Filling the spa through the filter housing prevents a...

Page 9: ...livery might cause a leak Remember to pay particular attention to barrel unions adjoining the heater Contact your Canadian Spa dealer directly if there is a problem If your new spa pump does not prime...

Page 10: ...wever you have insufficient Amps you will need to use other connection see below 2 Single Phase connection B is used in circumstances where the power supply is limited and where you need more Amps 3 P...

Page 11: ...e Heater is on another service Everything else is on the remaining service For 3 phase connection 1 Completely remove jumper on J51 and J88 2 Completely remove jumper on J52 and J62 3 Make a connectio...

Page 12: ...d relaxation benefits Proper care and maintenance outlined in this section is necessary to ensure the longevity of the spa Damage caused by not following care and maintenance guidelines in this sectio...

Page 13: ...levels using pH Up or decrease with pH Down The granules are dosed directly into the spa water pH Up KA 10051 pH Down KA 10050 FREE Water Test App Chemical Guide Starter Chemical Kit KA 10122 Deluxe...

Page 14: ...inants combined chlorine Chlorine level too high A pH too low B combined chlorine due to high concentration of organic contaminants A high concentration of organic contaminants using up sanitizers B t...

Page 15: ...nge the temperature in the opposite direction e g DOWN The temperature can be set between 16 C and 40 C 60 F and 104 F Press and Hold If a Temperature button is pressed and held when the temperature i...

Page 16: ...use operate Burned out UV bulb Replace unit Component failure Contact dealer No water Flow from Jets Air lock See air lock procedure Adjustable jets turned off Turn jets on Faulty pump or motor Contac...

Page 17: ...every 30 minutes to detect the spa temperature polling and then to heat to the set temperature if needed When the low speed turns on automatically it cannot be deactivated from the panel however the h...

Page 18: ...he control panel will be disabled until power is re established Based on the spa controller configuration will return to the Factory Default Settings After the Pump has been running for 2 minutes the...

Page 19: ...again will initiate a new pump priming session Sometimes momentarily turning the pump off and on will help it to prime Do not do this more than 5 times If the pump s will not prime shut off the power...

Page 20: ...0 minutes after the pump is turned off or times out The pump and the ozone generator will run for 30 minutes or more depending on the system This cycle is used to clean the water within the spa after...

Page 21: ...ng during programmed filter cycles Since polling does not occur the temperature display may not show a current temperature until the heater pump has been running for a minute or two Circulation Mode I...

Page 22: ...o reset when water is below 108 f 42 2 C See Flow Related Checks below A Reset Message may Appear with other Messages Some errors may require power to be removed and restored Flow Related Checks Check...

Page 23: ...gular schedule e g every 30 days Clean the filter media as instructed by the manufacturer Appears on a regular schedule e g every 30 days The Residual Current Device RCD is an important safety device...

Page 24: ...anty becomes void if the spa is placed in commercial application Guarantee of the insulating cover Canadian Spa Co guarantees that the cover the purchase is free from defects in materials and workmans...

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