T H U N D E R B A Y S E
Delivery Options
Collection
Buyer collects hot tub using own transport from one of our
warehouses. Please arrange 48 hours prior to collection,
Monday - Friday 10 am - 4pm.
Kerbside
Delivery to outside the kerbside of house, customer to be
present to sign for the delivery. Customer responsible to
position the spa after it is removed from truck.
Back Garden
Delivery from warehouse and delivered to customer and moved
into hot tub location. Customer to provide access for position.
Check measurements required for each spa.
Back Garden & Demonstration
Delivery from warehouse to customer, moved into hot tub
location then fully installed (including all accessories) and
commissioned (No Electrics). Followed by a maintenance
tutorial. Customer to provide access for position.
Check your measurement guidelines for each spa. Optional
crane service is available, please contact us for more
information.
Cancellation Policy
We require a 48-hour cancellation notice in writing or email
prior to your scheduled delivery. If we are notified later, then a
reasonable cancellation charge will be applied.
Service and Warranty Procedures
Please read through your warranty carefully, as some items are
deemed user serviceable and considered general maintenance
items by the manufacturer.
If you encounter any problems with your spa please contact
our service desk on
Our goal is to resolve any potential issue(s) as quickly as
possible so that you can continue to enjoy your new spa.
A complete copy of our Manufacturer Warranty and Owner’s
Manual can be found on www.canadianspacompany.com
Pre-Delivery Information
Back Garden Placement & Demo Service
Kerbside Drop Off
Arrange a convenient time to deliver
BACK GARDEN
DELIVERY FORM
Take your smart phone and tape measure outside with you and
attach information directly from your phone! At your convenience
upload your information to our site and our experienced delivery
team will organise your delivery and installation.
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