16
●
Trouble shooting guide
√
If you are unable to use the PC to connect the miner to the network, do try resetting the miner to factory defaults,
after confirming the following: ( i) Network environment is normal, ( ii) Network cable is firmly connected, and ( iii)
Miner is functioning normally. To learn how to reset the miner to factory default settings, please refer to Appendix I.
√
Check the current version of the miner' s firmware to ensure that it is using the latest firmware version. It is highly
recommended to use FMS for firmware upgrades. To learn how to upgrade the firmware, please refer to Appendix
III.
√
Check the status of the hash board.
√
Click
to check the working status, as shown in the figure below. In normal circumstances, the status
should re
fl
ect “In Work”. Should the status re
fl
ects “Overheat”, do check on the ambient temperature of the miner.
√
Check the number of hash boards, as shown in the figure below. The value should be re
fl
ected as 2. If the value is 1,
you are advised to contact our after- sales personnel. If value reflected is 0 , you need to check the power status
accordingly.
√
Check the power, chip temperature, and network status. Click the in the menu as below.
Ensure that the following
fi
elds are correctly re
fl
ected:
●
NETFAIL: records the time of disconnection from the pool (if it has never been disconnected (vice versa), this should
be re
fl
ected as 0). For reference, the odd numbers (items 1,
3, and 5) reflect the time of disconnection from the pool,
and the even numbers (items 2, 4, and 6) re
fl
ects the time of recovery from the pool. If only the odd numbers have
data and the even number is re
fl
ected as 0, it means that the miner is disconnected from the pool and connection
has not been restored. This usually occurs when there is excessive traf
fi
c at the mining pool server, which could
result in a broken
connection. If the above error occurs frequently, it is recommended to use a different mining
pool.
●
SYSTEMSTATU: records the working state of the miner. In normal circumstances, it should re
fl
ect “In Work”. Hash
board refers to the number of working hash boards. If the value is 1, you are advised to contact our after-sales
personnel. If value re
fl
ected is 0, you need to check the power supply accordingly.
●
Tmax: re
fl
ects the highest chip temperature, which should not exceed 105
℃
.
●
TAvg: reflects the
average chip temperature.
●
If you notice any of the above temperature reading exceeding the maximum level (i.e. Tmax over 105), you need to
reduce the temperature accordingly.
●
Vo is the average chip voltage.
●
PS is the state of power supply. The meaning of items 1-7 are re
fl
ected below:
· Item 1: status code uploaded by PSU. 0 indicates normal status. Other values indicate that some fault occurs in
PSU or detected by PSU
·
Item 2: Voltage supplied to MM board, sampled by PSU
·
Item 3: Voltage supplied to Hash board, sampled by PSU
·
Item 4:
Current supplied to Hash board, sampled by PSU
.
