Preauthorisation - Completion with date, time and Auth number
Use this completion method when the customer is present with their card and the transaction is being
completed through a different terminal to the one that originally processed the preauthorisation.
1.
Press [F1] key to select the AUTH menu
2.
Press [2] to select COMPLETION
3.
Enter the manager password and press [OK]
4.
Swipe/insert the same card that was used for the original Preauthorisation transaction. Contactless
is not accepted for preauthorisation transactions. The account type defaults to credit. If the card
being used is a debit card, the “Credit account required” exception will occur.
5.
If multiple merchant function is enabled, select the required account
6.
Enter the completion amount of the transaction and press [OK]
7.
If tipping enabled, enter tip and press [OK] or to bypass just press [OK]
8.
Enter Auth number which can be found near the bottom of your merchant receipt
9.
Enter the date from the preauthorisation transaction receipt
10.
Enter the time from the preauthorisation transaction receipt
11.
Re-enter the Auth number
12.
Terminal will prompt for the Reference number, press [OK] to skip
13.
Terminal will display the correct completion transaction details after processing. Press [OK] to
confirm the completion transaction. Merchant receipt is printed.
14.
Verify signature. Press [YES] to approve or [NO] to decline (signature transaction only).
15.
Press [YES] to print customer copy or [NO] to suppress
Preauthorisation - Cardless Completion with Reference number
Use this completion method when the customer is not present to complete the transaction with
their card, and you have the original terminal that processed the preauthorisation.
1.
Press [F1] key to select the AUTH menu
2.
Press [3] to select CARDLESS COMPLETION
3.
Enter the manager password and press [OK]
4.
Enter the transaction amount and press [OK]
5.
If tipping is enabled, enter the tip amount and press [OK] or to proceed without a tip press [OK]
6.
Enter the Reference number which can be found at the top of the merchant copy preauthorisation
receipt and press [OK]
If an invalid Reference number is entered, the following error message will appear on the terminal
screen “INVALID REFERENCE”
Press [RETRY] to enter the valid reference number or [CANCEL] to cancel the transaction
7.
After a valid reference number is input, the terminal screen will display the Auth Number,
Reference number, Date and Amount details. Review that the transaction details displayed on the
terminal screen are correct
After you have validated the transaction details are correct, press [OK] to complete the transaction
and print a receipt
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