Multiple Merchant Selection
Multiple merchant selection will occur for purchase, cash out, refund, preauthorisation and completion
transactions when the multiple merchant function is enabled on the terminal. It will occur after the card
details are captured or the entry of transaction amount and tips, whichever occurs first.
Store and Forward (SAF)
Store and Forward (SAF) is the ability to process offline transactions. The PINpad will display ‘SAF’ in
the top right hand corner of the screen to indicate that there are one or more entries in the store and
forward memory of the terminal.
‘Settlement Sending Stored Transactions’ is displayed if a settlement is triggered and there are SAF
entries that need to be forwarded to the Bank. ‘Sending Stored Transactions’ is displayed when a stored
transaction is sent online after the idle timer has been triggered or the cumulative totals report has
been requested.
When a transaction that exceeds your floor limit is performed in the SAF mode, an authorisation
number will need to be obtained by calling the authorisation centre.
For offline authorisation on all over floor limit debit card transactions, please call
1800 813 700
.
For offline authorisation on all over floor limit credit card transactions, please call
13 26 36
.
Obtaining a duplicate receipt
This request allows you to reprint the last completed transaction, showing all details of the transaction
including whether the transaction was approved.
1.
Press Menu key
2.
Press [1] to enter EFTPOS menu
3.
Press [1] to select Duplicate Receipt
4.
Duplicate receipt will be printed
Setting the manager refund limit
1.
Press Menu key
2.
Press Option 1 – EFTPOS
3.
Enter the Manager Password
4.
Press Option 3 – Special Functions
5.
Press Option 1 – Refund Limit
6.
Press Option 1 – Operator to set the Operator Refund Limit or
Option 2 – Manager to set the Manager Refund Limit
Changing your password
1.
Press Menu key
2.
Select Option 2 – Terminal
3.
Enter the Manager Password
4.
Select Option 2 – Passwords
5.
Select Option 1 – MANAGER to set the Manager Password or
Option 2 – OPERATOR to set the Operator Password
6.
Enter the password and press [OK]. Repeat to confirm the new password.
Forgotten Password
If you have forgotten your Manager Password, please contact the CommBank 24 Hour Merchant
Helpdesk on
1800 230 177
in order to have your password reset.
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