Tel: 01246 571 020 Fax: 01246 571 030
Email: [email protected]
Record Power Guarantee
14
2
Claims Procedure
2.1 In the first instance please contact the Authorised Dealer who supplied the Product to you. In
our experience many initial problems with machines that are thought to be due to faulty parts
are actually solved by correct setting up or adjustment of the machines. A good Authorised
Dealer should be able to resolve the majority of these issues much more quickly than
processing a claim under the guarantee.
2.2 Any damage to the Product resulting in a potential claim under the guarantee must be
reported to the Authorised Dealer from which it was purchased within 48 hours of receipt.
2.3 If the Authorised Dealer who supplied the Product to you has been unable to satisfy your
query, any claim made under this Guarantee should be made directly to Record Power or
its Authorised Distributor (for details of the Authorised Distributor in your country please see
your Product manual or check www.recordpower.info for details). The claim itself should be
made in a letter setting out the date and place of purchase, and giving a brief explanation
of the problem which has led to the claim. This letter should then be sent with proof of the
purchase date (preferably a receipt) to Record Power or its Authorised Distributor. If you
include a phone number or email address this will help to speed up your claim.
2.4 Please note that it is essential that the letter of claim reaches Record Power or its Authorised
Distributor on the last day of this Guarantee at the latest. Late claims will not be considered.
3
Limitation of Liability
3.1 We only supply Products for domestic and private use. You agree not to use the Product for
any commercial, business or re-sale purposes and we have no liability to you for any loss of
profit, loss of business, business interruption or loss of business opportunity.
3.2 This Guarantee does not confer any rights other than those expressly set out above and does
not cover any claims for consequential loss or damage. This Guarantee is offered as an extra
benefit and does not affect your statutory rights as a consumer.
4 Notice
This Guarantee applies to all Products purchased from an Authorised Dealer of Record Power
within the United Kingdom of Great Britain and Northern Ireland. Terms of Guarantee may
vary in other countries – please check with the Authorised Distributor in your country (details
of the Authorised Distributor for your country can be found in the manual
or at www.recordpower.info).