Assistance
Products may not be returned without prior authorization. The following contact information is
for US and international customers residing in countries served by Campbell Scientific, Inc.
directly. Affiliate companies handle repairs for customers within their territories. Please visit
to determine which Campbell Scientific company serves your country.
To obtain a Returned Materials Authorization (RMA) number, contact CAMPBELL SCIENTIFIC,
INC., phone (435) 227-9000. Please write the issued RMA number clearly on the outside of the
shipping container. Campbell Scientific’s shipping address is:
CAMPBELL SCIENTIFIC, INC.
RMA#_____
815 West 1800 North
Logan, Utah 84321-1784
For all returns, the customer must fill out a “Statement of Product Cleanliness and
Decontamination” form and comply with the requirements specified in it. The form is available
from our website at
. A completed form must be either emailed to
or faxed to (435) 227-9106. Campbell Scientific is unable to process any
returns until we receive this form. If the form is not received within three days of product receipt
or is incomplete, the product will be returned to the customer at the customer’s expense.
Campbell Scientific reserves the right to refuse service on products that were exposed to
contaminants that may cause health or safety concerns for our employees.
