Advanced Graphic Data Manager
Troubleshooting
121
9
Troubleshooting
9.1
Diagnose/simulation in the main menu
Unit information and service functions for a swift unit check. For descriptions, see Section 6.6.4.
9.2
Troubleshooting instructions
Dead pixels:
Dead pixels refer to pixels on LCD and TFT displays that are defect due to the technology or
manufacturing techniques used. The TFT display used can have up to 10 dead pixels (Class III as
per ISO 13406-2). These dead pixels do
not
entitle the user to a warranty claim.
Problem:
Cause:
Remedy:
Display does not function
Screen saver is active
Press a key. Check settings for screen saver in the setup.
No LED lights up beside the keys or on the rear of the
unit (Ethernet) => no power supply
Check power supply and mains connection.
No LED lights up beside the keys or on the rear of the
unit (Ethernet) => power unit defective
An LED lights up beside the keys or on the rear of the
unit (Ethernet) => display defective
Replace the power unit or call the service department of the
supplier!
Contact the supplier's service department!
SD card slot does not work
CPU defective
Contact the supplier's service department!
No data on the SD card
Setup changed
Software update/upgrade
SD card defective
CPU defective
Save the data onto a data carrier before making any changes
to the setup.
Save measured values onto a data carrier before making any
changes to the software.
Replace the SD card, use genuine cards from the
manufacturer! (Accessories, see Section 8)
Contact the supplier's service department!
Setup is locked
Setup lock active, i.e. the setup is only released with a
digital signal
Operation is locked by a user code
Create a digital signal to remove setup lock.
Enter the correct user code to disable the lock.
Relay does not function
Incorrect connection
Incorrect configuration
Power supply defective
Digital card (optional) defective
Check the connection and circuit of the relay.
Check the configuration of the relay.
Replace the power unit card or call the service department
of the supplier!
Replace the digital card or call the service department of the
supplier!
No connection to the unit
possible via the USB
Cable defective
Driver for USB connection not installed on the PC
Replace cable
Install driver