PTP 820C Quick Start Guide
Page 22
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this procedure to investigate
and report:
1
Search this document and the software release notes of supported releases.
2
Visit the support website.
3
Ask for assistance from the Cambium product supplier.
4
Gather information from affected units, such as any available diagnostic downloads.
5
Escalate the problem by emailing or telephoning support.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from the support
website (
https://support.cambiumnetworks.com
).
Hardware warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from Cambium Networks or a
Cambium distributor. Cambium Networks warrants that hardware will conform to the relevant published
specifications and will be free from material defects in material and workmanship under normal use and service.
Cambium shall within this time, at its own option, either repair or replace the defective product within thirty (30)
days of receipt of the defective product. Repaired or replaced product will be subject to the original warranty
period but not less than thirty (30) days.
To register PMP and PTP products or activate warranties, visit the support website. For warranty assistance,
contact the reseller or distributor. The removal of the tamper-evident seal will void the warranty.
Caution
Using non-Cambium parts for repair could damage the equipment or void warranty.
Contact Cambium for service and repair instructions.
Portions of Cambium equipment may be damaged from exposure to electrostatic
discharge. Use precautions to prevent damage.
