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iNetVu™ Service Manual

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iNetVu™ Service Manual

The iNetVu™ brand and logo are registered trademarks of C-COM Satellite

1-877-iNetVu6

www.c-comsat.com

Revision 002

November 27, 2008

Summary of Contents for iNetVu

Page 1: ...Page 1 of 109 iNetVu Service Manual The iNetVu brand and logo are registered trademarks of C COM Satellite Systems Inc Copyright 2006 C COM Satellite Systems Inc 1 877 iNetVu6 www c comsat com Revisio...

Page 2: ...ept as followed under the copyright laws Both the iNetVu and C COM names and logos are registered trademarks of C COM Satellite Systems Inc Intel Pentium is a registered trademark of Intel Corporation...

Page 3: ...stall the iNetVu systems only in locations that are not readily accessible to children and in a manner that prevents human exposure to potential radiation hazards For large vehicles with roof mounts t...

Page 4: ...of the hardware software specific operational frequencies the authorized satellite or the size or other characteristics of the earth station supplied to them by C COM or C COM s authorized representat...

Page 5: ...iNetVu Service Manual Page 5 of 109...

Page 6: ...TROUBLESHOOTING GUIDE 23 3 1 Required Material 23 3 2 Common Errors 24 3 2 1 Elevation Related 25 3 2 1 1 Up Limit Error 25 3 2 1 2 Down Limit Error 26 3 2 1 3 Stow Limit Error 27 3 2 1 4 Elevation Cu...

Page 7: ...to iNetVu 980 Mobile Platform 80 4 11 Installing BUC to iNetVu 1200 1800 Mobile Platform 83 4 12 Adjusting Tx Pol for iNetVu 950 980 Mobile Platform 86 4 13 Attaching Feed Arm to iNetVu 950 980 Reflec...

Page 8: ...out This Manual This service manual explains how to fully maintain the iNetVu Mobile System troubleshoot common errors and repair replace certain product components An electronic version of this manua...

Page 9: ...operation conditions it is recommended to maintain your iNetVu Mobile Platform every three 3 months 2 1 2 Harsh Operating Environments It is recommended to perform maintenance to your iNetVu Mobile P...

Page 10: ...ts or mechanical blockages that can be harmful and damaging to the operation and finish of the iNetVu product After any exposure to contaminants or periodically after general use the iNetVu outdoor pr...

Page 11: ...etVu Mobile Platform s Connector Plate on side the unit s base plate Fig 1 iNetVu Mobile Platform Connector Plate Location 2 Remove any obstructions such as snow ice or dirt from the exterior and inte...

Page 12: ...hing bearings and pins to maintain high quality performance of the iNetVuTM Platform Recommended Materials Spray On White Lithium Grease Application Apply white lithium grease to all shaft bearings bu...

Page 13: ...se Operating Temperature Range 40 c to 65 c Shell AeroShell Grease 33 for improved low temp spec or equivalent Procedure iNetVu 1200 Mobile Platform 1 Remove the two 2 Polarization Covers found on the...

Page 14: ...he Polarization and apply grease until it has been completely applied 4 Re install Polarization Motor If your Polarization Motor Attachment Plate has slotted holes ensure that when you install the Pol...

Page 15: ...rease Fittings located on the Azimuth Plate The two 2 Outer Grease Fittings are located on the Azimuth Plate and one 1 Inner Grease Fitting is located on the Azimuth Bushing inside the main assembly O...

Page 16: ...iNetVu Service Manual Page 16 of 109 Fig 5 740 750 950 980 Azimuth Plate Grease Fitting Locations Fig 6 740 750 950 980 Detailed Azimuth Plate Grease Fitting Locations...

Page 17: ...iNetVu Service Manual Page 17 of 109 Fig 7 1200 Azimuth Plate Grease Fitting Locations Fig 8 1200 Inner Grease Fitting Locations...

Page 18: ...stalled Required Materials None Procedure 1 Locate the two 2 Emergency Stop Switches located on the Base Plate Fig 9 Emergency Stop Switch Location 2 Clean off any obstructions from the Emergency Stop...

Page 19: ...abric Wash fabric with mild soap and immediately and thoroughly rinse Hose down fabric every month or so during the spring summer and fall and ensure complete drying Ensure small tears are repaired pr...

Page 20: ...ems Inc warrantees the above mentioned for one 1 year against defects in materials and workmanship from the date of purchase This warranty protects against damage to your canopy under normal condition...

Page 21: ...ack strip meter at a time and align flush with the backside edge of the reflector Once fully placed apply pressure on the surface to ensure full adhesive contact Allow 24 hrs for full cure Position th...

Page 22: ...bove to ensure a wrinkle free assembly Area 9 will remain slack in order to allow for mounting onto the iNetVu Mobile Platform New Installation Holes are required in the cover in order to insert the m...

Page 23: ...anual Page 23 of 109 3 TROUBLESHOOTING GUIDE 3 1 Required Material Listed below are the materials and tools required for identifying and resolving issues for the iNetVu Mobile System Varies according...

Page 24: ...Common Errors The following section describes the various common errors which may appear during the use of the iNetVu Mobile System A definition cause for the Error and possible solutions for resolvin...

Page 25: ...Elevation Related 3 2 1 1 Up Limit Error Cause Attempted to raise Elevation of reflector past the Up Limit Solution If the Elevation Up Limit turns ON at an angle of less than 65 degrees the Elevatio...

Page 26: ...rvice Manual Page 26 of 109 3 2 1 2 Down Limit Error Cause Attempted to move the azimuth while the DN Limit is turned on Solution Move the elevation UP until the DN limit turns OFF and move the azimut...

Page 27: ...move the reflector in any position other than Elevation UP while the dish is in the stowed position Solution Raise the reflector to an elevation where the ST and DN Limit indicators are turned off Not...

Page 28: ...e path of the Elevation arm has enough clearance for free movement Cause 2 Elevation Current limit is set too low Solution 2 5000 9000 Controllers 1 Switch to CONFIG mode 2 Go to Maintenance 3 Click A...

Page 29: ...bile Platform physically moves and the Stow ST Limit is off but the Elevation angle doesn t change then it may be a problem related to the Inclinometer Solution 2 Replace inclinometer refer to section...

Page 30: ...te left or right Solution 1 Ensure that the Azimuth path has enough clearance for free movement Cause 2 Azimuth Current limit is set too low Solution 2 Verify the default slow speed on the Azimuth and...

Page 31: ...VuTM Mobile Platform and proper greasing is placed on the azimuth gear Cause 3 Burned Fuse Solution 3 Replace the 10 AMP Azimuth Fuse on the controller board Cause 4 If the Mobile Platform physically...

Page 32: ...Default Current Limits depending on the controller and platform type Modify if Required 5000 9000 Go to Advanced in the Maintenance Menu ensure your in configuration mode 7000 Controller Go to the Mai...

Page 33: ...3 Set Speed to H or 9 Dependant on mode of operation 4 Click Polarization CW in Manual Controls Monitor the PL Motor Current and record the highest value Result If the Mobile Platform physically move...

Page 34: ...bile Platform s sensor connector are broken or bent and are making contact with the cable Solution i Ensure that the sensor cable is properly connected ii Remove the azimuth and elevation cover Verify...

Page 35: ...tch to CONFIG mode 5000 9000 Only 3 Go to Maintenance 4 Click Check CP 5 The Mobile Platform will now orient itself to North East South and West 6 Pay attention to the Compass Heading in the Parameter...

Page 36: ...of 109 Go to Maintenance Click Calibrate CP 9 Check the Compass once more if all works well you may continue 10 If you compass still fails your compass needs replacement You may override the compass o...

Page 37: ...Failure 1 Ensure the correct COM port is selected in the software for communication and try again 2 Contact support to ensure the Serial Connection in the 9000 Controller is functional do not take of...

Page 38: ...PS antenna from a clear view of the sky Cause 3 Overcharge in GPS Cable Solution 3 1 Turn off the iNetVu Controller 2 Unplug GPS connector from the back of the iNetVu controller and ground it 3 Wait 5...

Page 39: ...manual changes 3 System is unable to find the Stow Limit near the Azimuth 0 position Solution 1 Go to Maintenance 2 Click Calibrate AZ 3 2 8 2 Polarization Calibration Cause 1 A new platform is used o...

Page 40: ...iNetVu Service Manual Page 40 of 109 4 REPAIRS AND REPLACEMENTS...

Page 41: ...escribes the steps involved for adjusting the Elevation Limit Switches on all ME A Generation Mobile Platforms Required Materials Wrench Phillips Screwdriver Operational Requirement Space between Limi...

Page 42: ...Manual Page 42 of 109 Fig 10 Limit Switch locations on 1200 top and 980 950 740 bottom Elevation Down Limit Switch Elevation Down Limit Switch Elevation Up and Stow Limit Switch Elevation Up and Stow...

Page 43: ...iNetVu Service Manual Page 43 of 109 Fig 11 Elevation ST and UP Limit Switches Magnetic Bracket Locking Screws UP Switch ST Switch Locking Nuts...

Page 44: ...iNetVu Service Manual Page 44 of 109 Fig 12 Elevation DN Limit Switch Locking Locking Magnetic Bracket DN Switch...

Page 45: ...hen it reaches the Magnet Bracket and detects the Magnetic Field the switch will open close and will trigger the Elevation STOW Limit in IMS indicating that the Elevation Stow Limit has been reached a...

Page 46: ...by loosening the Locking Nuts and sliding the Limit Switch either closer to or further from the Limit Switch and also adjusting the position of the Magnet Block to help accommodate the 3 5 mm gap Typ...

Page 47: ...to 3 5 mm by loosening the Locking Nuts and sliding the Limit Switch either closer to or further from the Limit Switch and also adjusting the position of the Magnet Block to help accommodate the 3 5 m...

Page 48: ...tch 3 Start iNetVu Mobile Software 4 Go to Advanced Controls 5 Click Stow Antenna 6 Adjust the space between the Limit Switch and Magnet to 3 5 mm by loosening the Locking Nuts and sliding the Limit S...

Page 49: ...iate method 1 STOW Button on iNetVu 5000 7000 9000 Controller Communication with iNetVu Controller failure PC or iNetVu Mobile Software failure 2 iNetVu Mobile Manual Controls Sensor or switch failure...

Page 50: ...u are using a 5000 or 9000 Controller advance to the configuration menu and switch to CONFIG mode 2 Go to Maintenance and click Advanced 3 Disable ALL limits and click Send 4 Go to Advanced Controls 5...

Page 51: ...ed The following is a summary of the wire pairs the parameter that they control and the appropriate polarity for moving the motors 5000 Controller Elevation Red Black Azimuth White Blue Polarization G...

Page 52: ...rom the iNetVu 7000 9000 Controller Elevation UP Pin 1 Pin 3 Elevation DOWN Pin 3 Pin 1 Azimuth CCW Pin 9 Pin 7 Azimuth CW Pin 7 Pin 9 Polarization CCW Pin 6 Pin 4 Polarization CW Pin 4 Pin 6 2 Connec...

Page 53: ...rm in the emergency situation where the Actuator experiences a mechanical failure is unable to extend or retract It is applicable to all sizes and generations of iNetVu Mobile Platforms Required Mater...

Page 54: ...ips at the top of the Actuator assembly Note MF Generation Mobile Platforms use circlips instead of e clips Fig 13 E Clip at the top of the Actuator Assembly 3 Remove one 1 of the e clips using the fl...

Page 55: ...eed Arm by hand to make the removal of the Clevis Pin smoother Fig 14 Hammering Out Clevis Pin Top and Loosened Actuator Bottom 5 Once the Clevis Pin is free slowly lower the Reflector Feed Arm and Ac...

Page 56: ...adding between the Actuator body and the Elevation Arm and then strap the entire assembly down to the Base Plate to prevent bouncing or movement of the components until repaired If the above procedure...

Page 57: ...Inclinometer Description This article describes the steps involved for replacing the Inclinometer on iNetVuTM Mobile Platforms Required Materials Replacement Inclinometer Phillips Screwdriver Dielect...

Page 58: ...and iNetVu 950 750 750 Mobile Platforms 3 Cut any existing Tie wraps to remove the Wire Loom surrounding the Inclinometer 4 Disconnect the damaged failed Inclinometer from the internal cabling 5 Remo...

Page 59: ...est the functionality of the Inclinometer using the iNetVu Mobile Software Advanced Controls Menu and a Handheld Protractor Place your Protractor on the Elevation Arm in order to have the correct refe...

Page 60: ...ollowing steps to perform replace the Azimuth Potentiometer 1 Ensure the Antenna Azimuth is in the zero position approximately 0 degrees before commencing 2 Remove Elevation and Azimuth covers 3 Locat...

Page 61: ...Rotate the potentiometer gear CCW until it stops b Rotate the potentiometer gear CW five 5 full rotations This is will approximately center the potentiometer 6 Connect potentiometer connectors apply g...

Page 62: ...in the Azimuth Parameters match the following table These are the default values that your system should be operating with Fig 19 Azimuth Potentiometer Parameters IV Restore to default values if requi...

Page 63: ...This concludes the calibration process 9 Click Stop in Advanced Controls to halt all operations 10 Manually rotate the dish CW until it stops Verify that the Azimuth Angle is 200 2 11 Manually rotate...

Page 64: ...zation Potentiometer 1 Ensure the Polarization Angle is approximately in the zero position before commencing 2 Remove Elevation cover iNetVu 980 750 740 only 3 Locate Polarization Potentiometer On the...

Page 65: ...installation Failure to center the potentiometer can cause it to produce faulty readings and or irreversible damage 5 To center the new potentiometer Fig 22 Gear underside of potentiometer c Rotate t...

Page 66: ...e and the internal harness cable Fig 23 Wire connectors left and Polarization Potentiometer for A1200 right 7 To verify functionality a Power on the system and start iNetVu Mobile Software b Go to Adv...

Page 67: ...CW The dish should move in small increments and the Polarization Angle will change This indicates normal operation 8 To calibrate g Ensure there is sufficient clearance for the dish to move and rotate...

Page 68: ...re leads or openings to seal off any moisture exposure 14 Replace Polarization back and front covers 15 Congratulations The Polarization potentiometer has been successfully installed and calibrated If...

Page 69: ...atform is positioned IMS can approximately calculate where in the sky the Antenna will search for the Satellite The Compass must be level when attempting to read the heading and the elevation at which...

Page 70: ...F Generation Compass MUST be installed so that the wire protruding from the Compass FACES TOWARD the Reflector ME Generation and A Generation Compass MUST be installed so that the wire protruding from...

Page 71: ...eld Controller Optional Procedure Use the following steps to attach a 1 2m Reflector to an iNetVu 1200 Mobile Platform Rev 2 3 1 Remove reflector from crate and any packing materials on the Mobile Pla...

Page 72: ...30 Correct Gas Spring Bracket Orientation 5 Re attach the Reflector Back Cover to the Reflector leaving the strap at the bottom open 6 Carefully place the reflector onto the Mobile Platform Ensure th...

Page 73: ...cation depicted below Insert the two 2 SHORT carriage bolts in the UPPER holes and the two 2 LONG carriage bolts in the LOWER holes Fig 32 Reflector Mounting Locations 9 Secure carriage bolts evenly i...

Page 74: ...f the values below 11 Remove the clips from the Ball Joints at the ends of the Gas Springs and place aside Fig 33 Removed Clip from Ball Joints Fig 34 Gas Shock Spring 12 Snap on the thicker end of th...

Page 75: ...as Spring Brackets on the Mobile Platform Once this end is snapped into place re insert clip Fig 35 Assembled Gas Spring Assembly 14 Repeat Steps 12 and 13 for both Gas Springs Fig 36 Fully Assembled...

Page 76: ...eflector to an iNetVu 1800 Mobile Platform Rev 1 1 Please note that the 1 8m Reflector is a heavy load and it is strongly recommended that at least 3 people are assisting in the installation of the re...

Page 77: ...iNetVu Service Manual Page 77 of 109 4 Screw in four 4 bolts and flat washers through the Elevation Arm and secure in place evenly in a cross pattern Fig 37 Reflector Mounting Locations...

Page 78: ...ter most edge on the top and bottom edge of the reflector Ensure that dimensions are within of the values below depending on the type of polarization cage you have installed whether it be Ku X or C Ba...

Page 79: ...iNetVu Service Manual Page 79 of 109 Fig 39 Fully Assembled Reflector Assembly 6 Congratulations The 1 8m Reflector has been successfully installed on to an iNetVu 1800 Mobile Platform...

Page 80: ...not NYL Two 2 S S Hex Bolt 5 16 x 3 ISIS BUC ONLY Procedure 1 Place and secure the BUC on the underside of the Feed Arm 2 Place two 2 brackets on the topside of the Feed Arm and insert two 2 4 5 hex b...

Page 81: ...ure using the 20 split and flat washers and cover using 20 nuts Fig 41 Bottom side brackets caption If you have an ISIS BUC secure the BUC to the side Feed Arm using hex bolts See Required Materials s...

Page 82: ...iNetVu Service Manual Page 82 of 109 Fig 43 Fully Assembled iNetVu 980 Mobile Platform 8 Congratulations The BUC has been successfully installed...

Page 83: ...stallation procedure described below shows images for a 4W BUC but may be utilized for any sized BUC installation Required Materials iNetVu 1200 1800 Mobile Platform Universal Transmitter Mounting Bra...

Page 84: ...is will ensure that the Flexible Waveguide does not bind or twist during Polarization Adjustments b A space is left between the BUC and the Feed Arm Bar where the springs are attached This will ensure...

Page 85: ...ct the Flexible Waveguide to the BUC Ensure that the Flexible Waveguide is on the right side of the springs if facing the Reflector as depicted in the figure below Fig 46 Correct Position of the conne...

Page 86: ...l Vertical Transmission Required Materials for iNetVu 950 Mobile Platform 2 5mm 3 32 Allen Key Procedure 1 Raise the dish and ensure that Azimuth and Polarization are in stowed position Note Included...

Page 87: ...UP Vertical Transmit Horizontal Receive Bracket Pointing LEFT RIGHT Horizontal Transmission Vertical Receive Note Orienting the bracket to the LEFT or RIGHT are equivalent and does not affect operati...

Page 88: ...iNetVu Service Manual Page 88 of 109 4 Ensure the transmitter bracket is level 5 Tighten transmitter bracket 6 Congratulations The transmit polarization has been successfully adjusted...

Page 89: ...be removed for this procedure 2 Loosen the two 2 bolts located on the Feed Horn Assembly using the 7 16 Wrench in order to allow the Feed Horn Assembly to be rotated Fig 50 Loosening the Feed Horn Ass...

Page 90: ...anual Page 90 of 109 Fig 51 Transmitter bracket orientation for Vertical Transmit Fig 52 Transmitter bracket orientation for Horizontal Transmit 4 Ensure the transmitter bracket is level 5 Tighten tra...

Page 91: ...iNetVu Service Manual Page 91 of 109 6 Congratulations The transmit polarization has been successfully adjusted...

Page 92: ...98m Reflector on an iNetVu 950 980 Mobile Platform Required Materials 7 16 Wrench Procedure 1 Locate feed arm bracket on the reflector 2 Thread the screw through the feed arm bracket and feed arm as s...

Page 93: ...eflector Transportable Case 7 16 12mm Wrench 13mm Wrench Ty wraps Procedure 1 Remove iNetVu Mobile Platform Transportable Case cover and open the 0 95m Reflector Transportable Case 2 Complete system w...

Page 94: ...flector left and Feed Arm right inside the Reflector Transportable Case 5 Remove the four 4 bolts from the back of the Reflector locate the associated holes on the back of the Polarization Plate on th...

Page 95: ...iNetVu Service Manual Page 95 of 109 Fig 56 Attaching Reflector Mounting Bolts 6 Locate Feed Arm Bracket on Reflector and retrieve Feed Arm Fig 57 Feed Arm Bracket Location Feed Arm Bracket...

Page 96: ...rench 9 Connect Tx labeled RG6 Coaxial Cable from the Cable Bundle to the BUC 10 Connect the Compass labeled cable from the Cable Bundle to the Compass attached to the Feed Horn Assembly 11 Connect th...

Page 97: ...iNetVu Service Manual Page 97 of 109 13 Congratulations The iNetVu 950 has been successfully assembled Fig 59 Completed iNetVu 950 Mobile Platform...

Page 98: ...iNetVu Mobile Platform Transportable Case cover 2 Complete system wiring and connections for the iNetVu Mobile System according to the System Wiring Diagram for your Satellite Modem Service 3 By hand...

Page 99: ...tenna is in Stow Position gently rotate the Reflector by hand in order to provide enough clearance for the Transportable Case s cover to be placed on 4 14 3 1200 1 pc Transportable Case Required Mater...

Page 100: ...essfully assembled 4 14 4 1200 2 pc 1 pc Reflector Transportable Case Required Materials iNetVu Mobile Platform Transportable Case iNetVu 1 2m Reflector Transportable Case 2 Ball Joint Gas shock Sprin...

Page 101: ...or more information regarding the use of the iNetVu Mobile Software and its installation please refer to the iNetVu System Manual 3 Remove Reflector from the iNetVu Reflector Transportable Case 4 Inst...

Page 102: ...orm This procedure describes the steps involved for installing the flexible waveguide from the feed horn to the BUC on an A980 Mobile Platform Caution Incorrect installation causes abrasion of the rub...

Page 103: ...uide should extend outwards from the OMT and loop UPWARDS then back within the side waveguide support J clip under the Feedarm Roll Bar The waveguide should travel straight towards the connector flang...

Page 104: ...iNetVu Service Manual Page 104 of 109 4 Congratulations The flexible waveguide has been successfully attached...

Page 105: ...imuth Default POT Factors PLATFORM TYPES MF1200 ME1200 A1200B A1200C A0980B MF950 ME950 A0950B AZ POT ZERO 376 14 286 1878 286 1878 343 0747 226 0722 343 0747 343 0747 AZ POT FACTOR 0 737 0 5525 0 552...

Page 106: ...AST 9 9 9 9 9 9 9 PL SLOW 4 4 4 7 7 7 7 PL CALIBRATE 7 7 7 7 7 7 7 PL CURRENT3 0 40 0 40 0 40 0 40 0 40 0 40 0 40 PL CURRENT6 1 20 1 20 1 20 1 20 1 20 1 20 1 20 PL CURRENT9 1 50 1 50 1 50 1 50 1 50 1...

Page 107: ...et PLATFORM TYPES A1800A B C D A1200C A0980B A0740B A0660A EL OFFSET 45 00 42 00 31 00 31 00 35 00 AZ Potentiometer PLATFORM TYPES A1800A B C D A1200C A0980B A0740B A0660A AZ POT ZERO 280 7808 282 88...

Page 108: ...00C A0980B A0740B A0660A EL SLOW 6 6 4 4 4 EL CURRENT6 7 00 7 00 7 00 7 00 7 00 EL CURRENT9 12 00 12 00 12 00 12 00 12 00 AZ SLOW 6 6 4 4 4 AZ CURRENT6 7 00 7 00 7 00 7 00 7 00 AZ CURRENT9 12 00 12 00...

Page 109: ...ed TASK PROCEDURE Notes CLEAN PLATFORM CONNECTORS 2 2 3 SPRAY ON LITHIUM GREASE TO JOINTS APPLIED 2 2 4 GREASE POLARIZATION GEAR ASSEMBLY 2 2 5 GREASE AZIMUTH GEAR ASSEMBLY 2 2 6 EMERGENCY STOP SWITCH...

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