29
Verify that output cable and display monitor are working properly.
2)
Image cuts out-
Verify that output cable and video display are working properly.
3) Image distorts when camera is moving-
Check whether the camera installation position is solid.
Check whether there is machinery or objects nearby that could be transmitting vibration to the camera.
4) Remote control does not work-
Verify remote control address is set to 1.
Check remote control batteries.
Verify the camera is in the normal operating mode.
Verify the OSD has been exited. Camera cannot be controlled while the menu is being displayed.
5) Serial port not working-
Verify that camera serial device protocol, baud rate, address is correct.
Check whether the control cable is connected properly.
Check whether the camera working mode is the normal operating mode.
6) Cannot connect to Web UI
Check whether the camera output is being displayed normally.
Check whether the network cable is connected properly (Ethernet port yellow light flashes to indicate normal network
cable connection).
Verify your computer is connected to the same subnet as the camera.
7
.
Warranty
BZBGEAR wants to assure you peace of mind. All BZBGEAR cameras and camera-related products include our Stress-Free Three-Year
Warranty.
For complete warranty information, please visit BZBGEAR.com/warranty.
For questions, please call 1.888.499.9906 or email [email protected].
8
.
Mission Statement
BZBGEAR manifests from the competitive nature of the audiovisual industry to innovate while keeping the customer in mind. AV
solutions can cost a pretty penny, and new technology only adds to it. We believe everyone deserves to see, hear, and feel the
adva
ncements made in today’s AV world without having to break the bank. BZBGEAR is the solution for small to medium
-sized
applications requiring the latest professional products in AV.
We live in a DIY era where resources are abundant on the internet. With that in mind, our team offers system design consultation and
expert tech support seven days a week for the products in our BZBGEAR catalog. You will notice comparably lower prices with BZBGEAR
solutions, but the quality of the products is on par with the top brands in the industry. The unparalleled support from our team is our
way of showing we care for every one of our customers. Whether you are an integrator, home theater enthusiast, or a do-it-yourselfer,
BZBGEAR offers the solutions to allow you to focus on your project and not your budget.
