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10 

Troubleshooting

 

 
 
 

 

 

  Wine dispenser does not work - The unit will not switch on. 

Is there an electric current failure? 
Is the plug in the socket?  

– Confirm it is firmly attached. 

Is the cord damaged?  

– If so, discontinue use until repaired. 
 

  The wine dispenser does not work. No wine flows out of the unit. 

Is the Argon bottle closed?  

– Gas only flows when the bottle is opened 

NOTE

: be sure that the 

bottle is connected properly prior to opening! 

Is there a loop/bend in the Argon pipeline?  

– Crimps or kinks in the line can reduce gas flow rate, thus causing 
the unit to function poorly. 

Is the pumping cock clogged?  

– Clean the cock. 

Does the system have power/Turned on?  

– See the 

Activation instructions

 section in this manual. 

 

  Taste of the wine has changed.  

Is the wine under the pressure of Argon?   

-If no pressure, Argon gas supply may be depleted and no longer 
preserve the wine. 

Is the Argon pressure set correct?  

– If the pressure is too low, the system cannot preserve the wine 
properly. 

Is the stopper in the bottle fully inserted?  

– Leaks can allow natural air to enter the system and reduce the 
effectiveness of the Argon to preserve the wine’s flavor. 

Is there a buildup of sediment inside the lines?  

– See 

Cleaning the pipelines

 section in this manual. 

 
 

  The Wine Dispenser is not cooling the wines at the correct temperature. 

FAQ and Self Help Guide 

 

Summary of Contents for Slim Series

Page 1: ...User Manual ...

Page 2: ...fety Precautions 1 2 Setup and General Use 3 3 Defrost and Clean 8 4 FAQ Troubleshooting Guide 10 5 Addendums Checklists and Forms 13 6 Technical Specifications 15 7 Debit System Manual 16 List of Contents ...

Page 3: ...es The wine dispenser should not be exposed to the constant sunlight When installing the wine dispenser be sure to allow the unit time to acclimate to changes in temperature humidity prior to use The wine dispenser should be positioned on a flat even surface to avoid excessive noise caused by vibrations of the cooling system Ventilation holes panels on the back and on sides of the dispenser should...

Page 4: ...ed is damaged If the supply cord is damaged the whole cord should be replaced by the servicing department of By the Glass Never unplug by pulling on the cord Packaging During transportation your new Wine Dispenser is protected with packing materials These materials are not harmful to the environment and are suitable for recycling Please dispose of the packaging in a responsible way recycling autho...

Page 5: ...bottle volume may range from 330 to 440 lbs cm2 The pressure in the pipeline should be between 1 5 and a maximum of 6 psi Higher pressure may negatively affect the operation of the system What if it does The pressure can be adjusted manually Pull the pressure gauge plastic cover forward The pressure can be controlled by turning the plastic surrounding of the large dial The pressure increases by tu...

Page 6: ... bottle up on the hose carefully until it touches the bottom of the bottle Close the bottle well using a rubber plug 4 Place the bottle in the wine dispenser dispenser Argon bottle connection and pressure gauge 5 The wine dispenser is ready for use and you can serve the wine now by pressing the pouring button 6 Fill the glass with required serving Placing bottles of wine in the dispenser ...

Page 7: ...ure in the wine dispenser If problems with the cooling sensors arise symbols E 1 E 2 will appear on the display However the cooling system will not switch off and after some time the ice growth will occur again If this happens contact your servicing department of By The Glass This light shows that defrosting program is in the course The data show that the compressor is running The temperature can ...

Page 8: ...hose being served and those yet to be opened are placed in the dispenser close to each other Do not leave the sliding door open It is better to open the dispenser more times and close it again than to leave the dispenser opened for several minutes By doing this you will avoid ice and condensation buildup inside the unit Switch the wine dispenser by pushing on off switch on the unit thermostat Swit...

Page 9: ... doing so total running time is saved 5 Repeat this for the other 2 buttons 6 Repeat the above for the other control panels Button 1 Portion size Small Button 2 Portion size Medium Position of LED Button 3 Portion size Standard Button 4 Interrupt dispensing or Manual dispensing Note Changes in pressure will change the pre set volumes Therefore it s important to keep the pressure on the same level ...

Page 10: ...xygenated places on the stainless steel 17 Pipelines cleaning Periodic cleaning with citric acid Remove all bottles of wine for the duration of the cleaning Take a clean empty bottle and fill this with the citric acid and water solution Cleaning agent P3 Ansep CIP can be purchased from By The Glass and is guided with instructions Never use lemon juice Flush all pipes one by one with the solution a...

Page 11: ...th a solution of lukewarm water and citric acid 10 This will prevent problems that might occur due to sediment or tartaric acid present in wine Never use lemon juice Leaking spout When a spout starts dripping or leaking this is usually the result of a build up of sediment or Tartaric acid within the valve of the serving system It is vital that this valve will be cleaned immediately The best way to...

Page 12: ... poorly Is the pumping cock clogged Clean the cock Does the system have power Turned on See the Activation instructions section in this manual Taste of the wine has changed Is the wine under the pressure of Argon If no pressure Argon gas supply may be depleted and no longer preserve the wine Is the Argon pressure set correct If the pressure is too low the system cannot preserve the wine properly I...

Page 13: ...ccur when condenser pump is activated Are the bottles positioned correctly and not touching each other Normal vibrations can cause bottles to vibrate thus creating the sounds The Argon bottle empties quickly or doesn t last long Is the pressure gauge connected to the Argon bottle correctly If the pressure gauge is not fitted properly gas may escape from bottle Tighten to prevent gas loss Is the ga...

Page 14: ... cold water to flush through the system Refer to Pipelines cleaning section for more information Is the Wine Valve not closed fully Press control button repeatedly to resolve issue Is there a loose connection Rough handling in addition to silt deposits can cause a loose connection to form Service Call required to resolve How can I change the amount of wine dispensed 1 Place a bottle filled with wa...

Page 15: ...tings ____________________ Sliding rails door checked and lubricated ____________________ Drip tray and drains checked to run free ____________________ Drip tray and drains free from obstruction ____________________ Checked heater fan in red wine compartment ____________________ Checked engine cooling fan ____________________ Checked evaporator fan and motor ____________________ Light inside check...

Page 16: ... functioning completely to a proper operation and free of leakages Yes No Signature client _______________________________________________________ Additional Notes ______________________________________________________ ____________________________________________________________________ ____________________________________________________________________ Date _______________________________ Techni...

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