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Confirm correct COM port selected.
•
Confirm status as “Connected” on sync software.
•
Confirm file to be sent is selected on sync software.
Problem:
Golf course files cannot be saved to computer from the Neo.
•
Confirm the USB cable is connected to the Neo.
•
Confirm the Neo Sync software was installed correctly. Remove and
reinstall the USB driver and Sync application if necessary.
•
Confirm the correct COM port is selected (check “Settings” in Sync app).
•
Confirm status as “Connected” on Sync software.
Problem:
No golf course files are available to transfer in Sync application.
•
Check “Settings” in Sync application to view the file save location. The
default location is C:\My Documents\Bushnell.
•
Perform a search for the file using the search feature on your computer.
Problem:
Saved golf course files cannot be located on computer.
•
Check “Settings” in Sync application to view the file save location. The
default location is C:\My Documents\Bushnell.
•
Perform a search for the file using the search feature on your computer.
Problem:
No more golf course files can be transferred to the Neo.
•
Delete unused files from the Neo to make room for new files.
•
Be sure that files deleted from the Neo are safely saved on your
computer before confirming deletion.
•
Approximately ten (10) courses can be stored on your Neo.
Troubleshooting Problems
