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•
Confirm the GPS file was downloaded from the iGolf.com site. (Note: GPS
data is not included in Scorecard (only) file downloads).
•
Confirm mapped GPS points were saved prior to exiting the Map Course
page.
Problem:
GPS points cannot be mapped/registered on device.
•
Ensure satellite strength is sufficient to obtain accurate data.
•
Move to a clear, unobstructed view of the sky (i.e. no trees, buildings or
objects that might interfere GPS satellite strength).
•
Time of day may affect GPS signal strength. Try again during different
hours of the day.
Problem:
Entire golf course name cannot be entered in the space provided.
•
Limit the golf course name to fourteen (14) characters.
•
Abbreviate the name so it is different from other golf courses on device.
Problem:
There are no satellites in view.
•
Move to a clear, unobstructed view of the sky (i.e. no trees, buildings or
objects that might interfere GPS satellite strength).
•
The time required to acquire satellites may increase to 5-10 minutes for
first use or if the Neo has not been used for an extended period of time.
Problem:
The distances the Neo displays seem inaccurate.
•
Confirm the correct golf course and hole number were selected from the
Play Golf screens.
•
Move to a clear, unobstructed view of the sky (i.e. no trees, buildings or
Troubleshooting Problems
