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Problem:
The backlight does not work.
•
Turn the Neo off for ten (10) seconds and try again. Re-test in a low-light
environment.
•
From the Main Menu, press and release the power button.
Problem:
The Neo will not turn off.
•
Press and hold power button for at least ten (10) seconds.
Problem:
There are no golf course names listed in the Play Golf menu.
•
No golf course files are loaded on the Neo.
•
Transfer file again and confirm that the Neo Sync software reads
“Completed” before disconnecting the Neo.
Problem:
There is no GPS data for the selected golf course.
•
No golf course files are loaded on the Neo.
•
Confirm the GPS file was downloaded from the iGolf.com site. (Note: GPS
data is not included in Scorecard (only) file downloads).
•
Confirm mapped GPS points were saved prior to exiting the Map Course
page.
•
Confirm the Neo has acquired at least 3 satellites (using SATELLITES on
the Settings page menu).
Problem:
There are no custom points available for my golf course.
•
No custom points are loaded on the Neo.
•
Confirm custom points are available on iGolf.com for the golf course in
question.
Troubleshooting Problems
