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15.0 Warranty Information
What does a Burco Warranty cover?
Burco products deliver reliable service for normal use in commercial settings. All Burco products are individually
tested before leaving the factory.
If you are a consumer and you experience a problem with your Burco product, which is found to be defective
due to faulty materials or workmanship within the Warranty Period, this Burco Warranty will cover repair or -
at the discretion of Burco
–
replacement with a functionally equivalent Burco product. The Burco Warranty
Period is one calendar year from the date of purchase of your Burco product, or the date of delivery of the
product, if later. The Burco Warranty is conditional upon you providing the original purchase receipt as proof of
purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Burco product, please call the Helpline on +44 [0]344 879 3588 or visit
https://www.dimplex.co.uk/support.
For ROI please email [email protected] or call +353(0)1 842 833. We will need details of your
Burco product, its serial number and a description of the fault which has occurred. You can find the model
number and serial number for your Burco product on the lower half of the product. Once we receive your
information and proof of purchase, we will contact you to make the necessary arrangements. If your Burco
product is not covered by this Burco Warranty, there may be a charge to repair your product. However, we will
contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Burco Warranty?
The Burco Warranty does not cover any of the following:
•
Any fault or damage to your Burco product due to faulty materials or workmanship occurring outside the
one-year Warranty Period.
•
Any fault or damage occurring to any pre-owned Burco product or to any other equipment or property.
•
Accidental damage to your Burco product or damage to your Burco product from external sources (for
example, transit, weather, electrical outages or power surges).
•
Fault or damage to your Burco product which is:
•
Not due to faulty materials or workmanship or which is due to circumstances outside Burco’s control.
•
Caused by use of your Burco product for anything other than normal commercial purposes in the country
where it was purchased.
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