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Help
BT Reveal – Edition 06 – 08.11.06 – 7736
If you experience any problems, please call the Helpline on
0870 605 8047
or
email [email protected]
Buzzing noise on my phone or on other electrical equipment nearby
•
Sometimes your BT Reveal can interfere with other electrical equipment if it is
placed too close. It is recommended that you place your BT Reveal at least one
metre away from electrical appliances or metal obstructions to avoid any risk
of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Reveal Helpline on 0870 605 8407.
Possible problems with text messaging
Text messages cannot be sent and screen displays
Message Sending Failed
•
The base station power supply or telephone line cord might not be properly
connected. Check that the base station power supply is plugged into the mains socket
and switched on and that the telephone is plugged into the telephone wall socket.
•
There might be a fault on the line. Check your telephone line is working properly.
•
You might have deleted the server number in error. See page 65 for instructions
on how to enter the number.
Cannot send text
•
Check service centre number is correct including 1470P prefix (this is for BT
lines. If you have another network provider please check the prefix number with
them). In order to send and receive text messages you must not withhold your
number. If you normally withhold your number the 1470 prefix presents your
number for you.
Cannot receive text
• You will not be able to receive text messages until you have first sent a
message. The first message sent registers you with the text service.
•
More than one text messaging product is plugged into the line. Remove
other products.
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Summary of Contents for Reveal
Page 1: ...User Guide BT Reveal ...
