BT Mobile Broadband Laptop Quick Start Manual Download

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Offices worldwide

The services described in this publication are subject to availability and may be

modified from time to time. Services and equipment are supplied subject to

British Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of a contract.

Registered Office: 81 Newgate Street, London EC1A 7AJ.

Registered in England No. 1800000.

Item code 044025 / V1.0

BT Total Broadband

Quick Start

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Summary of Contents for Mobile Broadband Laptop

Page 1: ...BT Total Broadband Quick Start Start here ...

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Page 3: ...BT Total Broadband User Guide Follow Quick Start guide first ...

Page 4: ...you need it Your BT Home Hub 47 Hub lights buttons and settings Index 58 We can set it all up for you For a small charge a BT Home IT Support engineer can visit and set up your broadband BT Broadband Talk email and security and give you a brief introduction to the service Call 0800 876 6542 or go to www bt com homeitinstall Please note calls to 0800 numbers are free from UK landlines Mobile costs ...

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Page 6: ...ove through the set up we ll explain how the Hub shows if your service is active or whether you need to wait a little longer What else you need to know Your line needs time to establish its best speed To make sure you receive the fastest most reliable service possible on your line we ll remotely test it for up to ten days after your broadband is activated This may occasionally interrupt your servi...

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Page 8: ...Learn about Learn about ...

Page 9: ...6 Learn about ...

Page 10: ... your service Page BT Home Hub 7 BT Total Broadband features 8 BT Home Hub Your BT Home Hub is a broadband router that can connect computers to the internet using wired or wireless connections Your Hub can share the broadband service across separate computers and devices e g games consoles and BT services such as BT Broadband Talk BT Broadband Anywhere and BT Vision ...

Page 11: ...ces including email security great online content and more Once you ve set up your Hub and are online find out about all the great things BT Total Broadband has to offer at www bt com setup start More information on BT Broadband go to www bt com setup start Set up see page 9 About your Hub see page 47 Help see page 21 ...

Page 12: ...Set up Set up ...

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Page 14: ...3 5 Plug in Hub 14 6 Check Hub lights 15 7 Connect computer 15 1 When to start You can start setting up your Hub at any time But please bear in mind that your new broadband line may not be activated until midnight on your activation day As you move through this set up we ll explain how your Hub shows if your service is active or whether you need to wait a little longer If you re moving an existing...

Page 15: ... need as you go through this set up If something you need to use is missing please call us on 0800 731 0265 Broadband cable grey ends Ethernet cable yellow ends Wireless settings card Cable cover BT Home Hub User Guide and CD ADSL filters x2 Power adapter 9K KfkXc 9ifX YXe Lj i l fccfn Hl Zb JkXik l Êijk v1 1 0 Bringing it all together BT Total Broadband CD You may not need all these items ...

Page 16: ...Home Hub see page 35 To continue to use your existing broadband modem or router see page 30 For information on disposing of electrical equipment see page 56 4 Fit ADSL filters You need to use ADSL filters to stop your telephone calls interfering with your broadband service Any devices telephones faxes extension bells digital set top boxes e g Sky or monitored alarm systems that plug into your phon...

Page 17: ...a nearby mains power supply and turn on power at the power socket Please don t plug in the Ethernet cable yellow ends just yet we ll tell you when to connect this if you need to If the broadband cable grey ends isn t long enough to reach one of your ADSL filters please see Can I use an extension lead to connect my Hub to my phone socket on page 35 Find Handset Reset to Defaults Wireless Associatio...

Page 18: ...ect your computer to your Hub and choose whether to use the CD or manual set up Using the CD will help you choose and set up your connection I d like to Page Connect computer using CD recommended 16 Connect computer manually using wireless 16 Connect computer manually using the Ethernet cable 19 If you don t have a wireless adapter or your computer isn t wireless enabled see page 40 If you don t h...

Page 19: ... by either using the wireless switch if your computer has one or activating wireless from within your wireless software Your wireless adapter must be 802 11b g or n compliant C kÂj k jkXik Aljk fg e flk pfli Hl Zb JkXik l e k_ gfZb k fggfj k Xe fccfn k_ j dgc jk gj kf k fec e e k_ j n cZfd gXZb pfl n cc Ée pfli1 Hl Zb JkXik l 9K KfkXc 9ifX YXe 9K KfkXc 9ifX YXe Lj i l K_ Xj jk nXp kf k jkXik j n k...

Page 20: ...e SSID and wireless key These are printed on your wireless settings card found in your Hub s box and also on the back of your Hub Network name SSID Wireless key Security type WPA Network name SSID BTHomeHub2 2345 a2b3c4d5ef Admin password A1C2E3F4 Wireless PIN 1234 5678 Your wireless settings card Wireless settings label on back of Hub ...

Page 21: ...le your computer connects to your Hub 1 Click the AirPort status icon in the menu bar If necessary turn on AirPort 2 Highlight your Hub s network name 3 Mac OS X 10 4 and earlier only in the Wireless Security box select WPA Personal 4 Type your Hub s wireless key into the Password box 5 Click OK and wait a few moments while your computer connects to your Hub If your computer displays Windows canno...

Page 22: ...nually using the Ethernet cable 1 Check that your computer has a spare Ethernet port This is a small socket on the back or side of your computer and is usually marked LAN Ethernet or If you aren t sure check your computer documentation If you don t have an Ethernet port see page 40 2 Plug one end of the Ethernet cable yellow ends into one of your Hub s Ethernet sockets 3 Plug the other end of the ...

Page 23: ...check your computer s IP settings are correct see page 44 or run the CD If a dial up window appears see page 45 5 Congratulations you re now connected to BT Total Broadband using your BT Home Hub To continue set up and explore BT Total Broadband s great features including security email BT Broadband Talk and more go to www bt com setup start To continue set up go to www bt com setup start ...

Page 24: ...Help Help ...

Page 25: ...Help 22 ...

Page 26: ...g Use this section to find help with Page Connecting to the internet using the BT Home Hub 24 Connecting to the internet using other devices i e not the BT Home Hub 30 Setting up or using a BT Total Broadband feature 31 Setting up or using a non BT Total Broadband feature 31 General troubleshooting 32 ...

Page 27: ...oblems 2 Try opening your web browser If you re connected to your Hub help information will appear on your screen or BT Broadband Desktop Help will launch Follow any on screen help 3 Check your Hub lights using the table below Section Page Upgrading light is flashing orange A 25 Power light is red B 25 Power light is orange C 25 No lights D 25 Broadband light is flashing orange E 26 Broadband ligh...

Page 28: ...the Hub from power save mode 1 restart your Hub by pressing and releasing the Restart button on the side of the Hub 2 wait a few minutes for your Hub s Broadband light to glow steady blue 3 open your web browser on your computer to check you re connected to the internet For more information on BT Power Save please see page 54 D No lights 1 Turn off and unplug Hub power 2 Check Hub power cable is c...

Page 29: ...ry the following 1 restart your Hub by pressing and releasing the Restart button on the side of the Hub 2 check that any extension sockets you re using have an ADSL filter fitted see page 36 3 if you re using an extension lead or extension socket plug the ADSL filter and Hub directly into the main phone socket 4 unplug any other telephone devices such as telephones fax machines digital TV boxes et...

Page 30: ...nnection username and password aren t configured correctly in your Hub Manager Check the instructions supplied by your Internet Service Provider for more details To find out how to access your Hub Manager see page 53 G Broadband light is off 1 Make sure it s after midnight on your broadband activation day If not please wait until after this time 2 If it s after midnight on your broadband activatio...

Page 31: ... on 0800 800 151 1 check broadband service status by calling 0800 169 0199 If service is okay and you re using an extension lead or extension socket plug the ADSL filter and Hub directly into the main phone socket 2 unplug any other telephone devices such as telephones fax machines digital TV boxes etc in your home leaving only your Hub and its ADSL filter plugged in If the Broadband light is now ...

Page 32: ...wireless There are many things that can affect a wireless connection including settings on your computer position of your computer and Hub in your home and interference with the wireless signal The following tips may help check that your computer s wireless adapter is fitted and or turned on Some laptop computers have a small switch please refer to your computer manual if you need help check your ...

Page 33: ...u re using an extension socket check that it s working i e plug a phone into the phone socket of the ADSL filter and listen for a dial tone if you re using an extension lead or extension socket try connecting your router to the main socket If this works it may mean you ve a problem with your extension wiring or extension lead if you re using wireless try moving your computer closer to the router t...

Page 34: ...m go to www bt com forums Setting up or using a non BT Total Broadband feature For example your own broadband equipment i e you aren t using a BT Home Hub a computer printer MP3 player games console new software package setting up a new laptop help with a virus help connecting additional PCs to your Hub and more What to do BT Home IT Support advisors can offer you straightforward jargon free help ...

Page 35: ... an extension lead to connect my Hub to my phone socket 35 Fitting filters what do I do 36 I have an ADSL master socket do I still need to use filters 38 Can I connect more than one telephone to a filter 38 What do I do if I don t have enough ADSL filters 38 My broadband connection to my Hub is unreliable What should I do 38 Why does my broadband speed seem slow 39 I don t have an Ethernet port ca...

Page 36: ... continue to use my existing router What do I need to do to connect to BT Total Broadband 43 How do I set my computer to obtain an IP address automatically 44 What do I do if a dial up networking window appears when trying to connect to the internet 45 My CD won t run What should I do PC users wait 30 seconds then click on My Computer in the Windows Start menu then click the CD icon In the list of...

Page 37: ...e can I find my BT Broadband Talk phone number and password These details were sent to you by email when you ordered the service To access your email either use the BT Yahoo Mail icon on your desktop or type bt yahoo com webmail into your web browser If your Hub s Phone light is blue you can also find your BT Broadband Talk phone number using Hub Manager To find out how to access your Hub Manager ...

Page 38: ... be automatically activated on your Hub shortly after it s connected to broadband You ll know this when the Phone light glows blue If it doesn t glow blue within a few hours you can activate it yourself Please go to www bt com bbt to find out how to do this If you re using BT Hub Phones you ll need to pair these to your new Hub Please follow the instructions in your BT Hub Phone User Guide If you ...

Page 39: ...itting filters what do I do Follow the example below that most closely matches your home set up 1 One socket 2 More than one socket 3 One socket phone near socket extension lead doubler runs to where computer is ...

Page 40: ...b to the same ADSL filter You can connect two phones to the same ADSL filter if you use a socket doubler An ADSL filter should be at one or the other end of an extension lead only not both If you re using an extension lead for your Hub the ADSL filter must be fitted at the same end as the Hub If you ve a socket but there s nothing plugged in to it you don t need an ADSL filter ...

Page 41: ...0800 800 150 You can still install broadband even if all devices don t yet have an ADSL filter but you must unplug any device without an ADSL filter from its phone socket You can reconnect the device once you ve an ADSL filter for it My broadband connection to my Hub is unreliable What should I do If it s less than ten days since you first connected your Hub to broadband please wait a little longe...

Page 42: ...such as telephones fax machines digital TV boxes etc in your home leaving only your Hub and its ADSL filter This may identify if an unfiltered device or faulty filter is interfering with your broadband line Why does my broadband speed seem slow The maximum speed your line can support depends on a number of factors primarily how far you live from your exchange You can find out more and check the ma...

Page 43: ... switch or option in the software Check the documentation supplied with the computer Where can I buy a wireless adapter These are available at www bt com shop and most computer shops Check your computer manual to make sure the type of adapter you plan to buy is compatible with your computer We recommend you get a 802 11n compatible USB wireless adapter though a 802 11b or g wireless adapter will a...

Page 44: ... 4 In the Basic Setting menu click See or change your wireless security code 5 Select Use WEP Encryption 6 Under WEP Wireless Key type in a new key of your choice This can be any mixture of letters or numbers up to ten characters Please don t enter the default key that came with your Hub 7 Make a note of your new key and click Apply 8 Any devices already connected wirelessly to your Hub will be di...

Page 45: ...so sometimes improve your wireless signal by refreshing or changing the wireless channel on your Hub 1 Access Hub Manager by typing bthomehub home into the address bar of your web browser 2 Click Settings 3 Enter your Hub Manager password 4 In the Basic Setting menu click Change the wireless channel to avoid interference 5 Click Refresh Wait one minute for your device to pick up the new channel If...

Page 46: ...o availability at your new home I d like to continue to use my existing router What do I need to do connect to BT Total Broadband We recommend you use the BT Home Hub to get the most out of your BT Total Broadband service However if you re going to be using another type of modem or router please follow its set up instructions You may need the following information Connection PPP or username broadb...

Page 47: ...e then Manage network connections 2 Right click the icon for the network adapter you use to connect to your Hub 3 Click Properties 4 Select TCP IP 5 Click Properties 6 Select Obtain an IP address automatically 7 Click OK twice 8 Open your web browser 1 Go to the Apple menu open System Preferences then click Network 2 Select TCP IP not OS X 10 5 3 Select the adapter you use to connect to your route...

Page 48: ...tions tab 3 Select Never dial a connection 4 Click LAN Settings 5 Tick Automatically detect settings 6 Click OK twice 1 Check the IP address using the table above Once you have successfully connected your computer to the internet you re ready to continue your set up and explore BT Total Broadband s great features including security email BT Broadband Talk and more Please go to www bt com setup sta...

Page 49: ...46 ...

Page 50: ...Your BT Home Hub 47 Your BT Home Hub Your BT Home Hub ...

Page 51: ...48 Your BT Home Hub ...

Page 52: ...Home Hub All you need to know about your Hub s lights buttons and settings Use this section to find out about your Hub Page Hub overview 50 Hub buttons summary 51 Hub lights 52 Hub sockets summary 53 Hub Manager 53 Hub features 54 ...

Page 53: ...how the Hub and broadband connection are working see page 52 Use buttons for restarting Hub and wireless set up see pages 51 and 16 respectively Clip on this cover to help keep your cables tidy Pull this panel off to attach a BT Hub Phone if ordered Use these sockets to set up your Hub see page 9 Hub overview ...

Page 54: ...ght to glow blue this may take several minutes Warning resetting your Hub means you also have to reset any changes you have made to the Hub software These changes may include Activating BT Broadband Talk if the Hub s Phone light is off go to www bt com bbv and following the instructions Reactivating BT FON go to www btfon com Resetting any wireless settings you may have changed Resetting your Hub ...

Page 55: ...tering wireless Steady orange Hub software upgrading please wait this may take up to 30 minutes Please do not turn off or restart your Hub Confirming broadband service please wait Wireless enabled without security Security disabled in Hub Manager see page 53 BT Broadband Talk registration failed see page 34 Flashing red Hub in recovery mode Firmware recovery tool is ready to use Steady red Hub sta...

Page 56: ... port see page 40 Hub Manager Your Hub is like a computer It has its own software running which controls how it works and what it does You can find technical help and also make changes to the way your Hub works by using the Hub Manager To access Hub Manager open your web browser and type bthomehub home in the address bar When accessing Hub Manager for the first time you ll be prompted to enter the...

Page 57: ...sername and password Click on Configure next to BT Power Save and then choose your settings When your Hub is saving power your Hub s Power light will glow orange and computers and devices using wireless to access the internet or your home network will lose their connections Any connected BT Hub Phones will still work BT Access Control Use BT Access Control to set times when your devices can t conn...

Page 58: ...efects arising from fair wear and tear accidental or willful damage misuse or failure to follow our instructions If you return any equipment as faulty we may test the equipment if it is working we will send it back to you If we do so we may charge you our costs for our testing and postage This does not affect your legal rights relating to equipment which is faulty or wrongly described Safety and r...

Page 59: ... Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill The symbol shown above and on the product means that the product is classed as Electrical or Electronic Equipment and you should not put it into your domestic ...

Page 60: ...al Vault www bt com digitalvault BT Home IT Support www bt com homeitsupport Your Hub Manager bthomehub home Your details BT Total Broadband username BT Total Broadband password Your username and password are also your BT Yahoo Mail address email address and password BT Broadband Talk phone number BT Broadband Talk password Wireless network name SSID Wireless key WPA BT Hub Manager username Preset...

Page 61: ...36 37 Firmware 52 Help 21 57 Hub buttons 51 Hub features 54 Hub lights 15 24 52 Hub sockets 53 Hub Manager 51 Moving home 43 Index Password 18 27 34 41 43 51 53 54 57 Phone light 34 35 51 Power light 24 25 Reset Hub to defaults 51 Restart 24 51 Security 1 8 17 19 20 31 40 41 43 44 52 Set up 9 Troubleshooting 32 Upgrading light 24 25 52 USB 40 53 Useful information 57 Username 27 34 43 54 57 WEP 41...

Page 62: ...ment are supplied subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of a contract British Telecommunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Item code 044025 V1 0 Designed by The Art Design Partnership Ltd ...

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