General information
53
Guarantee
Your BT Cordless Headset H55 is guaranteed for 12
months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Cordless
Headset H55 or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or
repaired product.
Guarantee conditions
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee doesn’t cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period
Prior to returning your product, please read the Help
section beginning on page 44 or contact the BT
Cordless Headset H55 Helpline on 0800 218 2182*.
Additional answers to frequently asked questions are
available from bt.com/producthelp
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect your
statutory rights.
Outside of the 12 month guarantee period
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
We recommend that you contact BT’s recommended
repair agent Discount Communications on 0800 980
8999 or a local qualified repairer.
Returning your product
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place
of purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cord, cables, power supply
unit and original battery.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
