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Brother MFC-9140CDN, User Manual

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Brother MFC-9140CDN User Manual Download Page 157

Troubleshooting 

147

B

 

Coloured streaks or bands down 

the page

Wipe the scanner glass strip with a 

dry

 lint free soft cloth 

(see 

Cleaning the scanner glass

 on page 98).

Clean all four corona wires (one for each colour) inside the 
drum unit by sliding the green tab (see 

Cleaning the corona 

wires

 on page 99).

Make sure the green tab of the corona wire is at the home 
position (

a

)(1).

 

Replace the toner cartridge that matches the colour of the 
streak or band (see 

Replacing the toner cartridges

 

on page 74).

To identify the colour of the toner cartridge, visit us at 
http://solutions.brother.com/ to view our FAQs and 
troubleshooting tips.

The drum unit may be damaged. Install a new drum unit (see 

Replacing the drum units

 on page 81.)

To identify the colour of the drum unit, visit us at 
http://solutions.brother.com/ to view our FAQs and 
troubleshooting tips.

 

Coloured lines across the page

Identify the colour causing the problem and replace the toner 
cartridge that matches the colour of the line (see 

Replacing 

the toner cartridges

 on page 74).

To identify the colour of the toner cartridge, visit us at 
http://solutions.brother.com/ to view our FAQs and 
troubleshooting tips.

Identify the colour causing the problem and install a new 
drum unit (see 

Replacing the drum units

 on page 81).

To identify the colour of the drum unit, visit us at 
http://solutions.brother.com/ to view our FAQs and 
troubleshooting tips.

Examples of poor print quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

1

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Summary of Contents for MFC-9140CDN

Page 1: ...Basic User s Guide MFC 9140CDN MFC 9340CDW Version 0 CHN ENG ...

Page 2: ...perly 3 When the machine need replacing parts for the maintenance and repair please discard used circuit boards used electrical parts and products as disposed electrical materials 4 The power consumption is 0 W after you turn off the machine and unplug it from the AC outlet 5 Some parts in the machine can be used on the same series model machines which are produced in the same factory Note If you ...

Page 3: ... these instructions for Printing Scanning Network Scanning Remote Setup PC Fax and using the Brother ControlCenter utility HTML file CD ROM In the box Network User s Guide This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips...

Page 4: ... Guide provides information for using AirPrint to print from OS X v10 7 x 10 8 x and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver PDF file Brother Solutions Center 1 Which Guide What s in it Where is it ...

Page 5: ...cut Settings 15 Adding Copy Shortcuts 15 Adding Fax Shortcuts 15 Adding Scan Shortcuts 16 Changing Shortcuts 18 Editing Shortcut Names 19 Deleting Shortcuts 19 Recalling Shortcuts 19 Volume settings 20 Ring volume 20 Beeper volume 20 Speaker volume 20 2 Loading paper 21 Loading paper and print media 21 Loading paper in the paper tray 21 Loading paper in the manual feed slot 23 Unscannable and unpr...

Page 6: ...x Receive For Windows only 46 PC FAX Send 47 7 Telephone and external devices 48 Connecting an external TAD 48 Connections 48 Recording an outgoing message OGM 49 Multi line connections PABX 49 External and extension telephones 50 Connecting an external or extension telephone 50 Operation from external or extension telephones 50 For Fax Tel mode only 50 Using a non Brother cordless external handse...

Page 7: ... How to scan to a computer 64 Before scanning 64 Scanning a document as a PDF file using ControlCenter4 Windows 65 How to scan a document as a PDF file using the Touchscreen 67 A Routine maintenance 69 Replacing the consumable items 69 Replacing the toner cartridges 73 Replacing the drum units 80 Replacing the belt unit 86 Replacing the waste toner box 90 Cleaning and Checking the machine 95 Clean...

Page 8: ...hine 128 Paper is jammed inside the machine 130 Paper is jammed underneath the paper tray 133 If you are having difficulty with your machine 135 Setting Dial Tone detection 144 Telephone line interference VoIP 144 Improving the print quality 145 Machine Information 155 Checking the Serial Number 155 Checking the Firmware Version 155 Reset functions 156 How to reset the machine 156 C Settings and f...

Page 9: ...tions Remote retrieval Additional receiving operations Polling 5 Dialling and storing numbers Telephone line services Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings A Routine maintenance Checking the machine Replacing periodic maintenance parts Packing and shipping the machine B Glossary C Index You can view the ...

Page 10: ...viii ...

Page 11: ...spond to a situation that may arise or give tips about how the current operation works with other features Follow all warnings and instructions marked on the product NOTE Most of the illustrations in this User s Guide show the MFC 9340CDW General information 1 Electrical Hazard icons alert you to a possible electrical shock Fire Hazard icons alert you to the possibility of fire Hot Surface icons w...

Page 12: ...n make your selections either by tapping the screen or by clicking with your mouse After the printer driver is installed appears on both the Start screen and the desktop a Tap or click Brother Utilities either on the Start screen or the desktop b Select your machine c Choose the function you want to use ...

Page 13: ... the programs list and then choose User s Guides Windows 8 Windows Server 2012 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the CD ROM by following these steps a Turn on your computer Insert th...

Page 14: ...nt How to find Scanning instructions 1 There are several ways you can scan documents You can find the instructions as follows Software User s Guide Scanning ControlCenter Network Scanning Presto PageManager User s Guide NOTE Presto PageManager must be installed before use Macintosh users Presto PageManager must be downloaded and installed before use for further instructions see Accessing Brother S...

Page 15: ... 9340CDW This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi Fi Direct standard Google Cloud Print Guide 1 This Guide provides information about how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet Mobile Print Scan Guide for ...

Page 16: ...e Brother CreativeCenter for FREE photo projects and printable downloads click Brother CreativeCenter To return to the Top Menu click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM Double click the Brother Support icon Choose your model if needed The Brother Support...

Page 17: ...General information 7 1 ...

Page 18: ... This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used NOTE The illustrations are based on MFC 9340CDW 1 3 7 in 93 4 mm Touchscreen LCD Liquid Crystal Display This is a Touchscreen LCD You can access the menus and options by pressing them when they are displayed on this screen 1 ...

Page 19: ...fault setting see Setting the Ready screen on page 13 Cancel Press to cancel an operation when illuminated red Dial Pad Press the numbers on the Touchpanel to dial telephone and fax numbers or to enter the number of copies 3 Power On Off Press to turn on the machine Press and hold down to turn off the machine The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before goi...

Page 20: ...can Wi Fi setup Toner levels and the Setup screen When the Home screen is displayed the machine is in Ready mode When Secure Function Lock 1 is turned on an icon will be displayed 1 See Advanced User s Guide Secure Function Lock 2 0 More screen The More screen provides access to additional features such as Secure Print 2 in 1 ID Copy and USB Shortcut screens You can quickly create a Shortcut for f...

Page 21: ...Press to access the Toner menu NOTE The indication of remaining toner life will vary depending on the types of documents printed and customer s usage 4 Settings Press to access the main settings for more information see Settings screen on page 12 5 Date and Time See the date and time that has been set in the machine 6 Secure Print Lets you access the secure print menu 7 2 in 1 ID Copy Lets you acc...

Page 22: ...PHIC TECHNOLOGY CO LTD MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used MascotCapsule is a registered trademark of HI CORPORATION in Japan Settings screen 1 The Touchscreen shows the machines settings when you press You can check and access all the machine s settings from the following screen 1 Toner See the remaining toner life Press to access the Toner ...

Page 23: ... Size MFC 9140CDN Lets you check the current paper size Also lets you access the Paper Size setting 10 Paper Type MFC 9140CDN Lets you check the current paper type Also lets you access the Paper Type setting Setting the Ready screen 1 Set the Ready screen to either Home More Shortcuts 1 Shortcuts 2 or Shortcuts 3 When the machine is idle or you press the Touchscreen will return to the screen you s...

Page 24: ...such as a pen or stylus It may damage the machine The following steps show how to change a setting in the machine In this example the Touchscreen Backlight setting is changed from Light to Med a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or down or press a or b to display LCD Settings f Press LCD Settings g Press Backligh...

Page 25: ...wn or press a or b to display the available settings and then press the setting you want g Swipe up or down or press a or b to display the available options for the setting and then press the option you want Repeat steps f and g until you have selected all the settings for this Shortcut h When you have finished changing the settings press Save as Shortcut i Read and confirm the displayed list of s...

Page 26: ...us a sequential number f Press Options g Swipe up or down or press a or b to display the available settings and then press the setting you want h Press the option you want Repeat steps g and h until you have selected all the settings for this Shortcut Press OK i When you have finished changing the settings press Save as Shortcut j Read and confirm the displayed list of settings you selected and th...

Page 27: ...d the Profile Name beforehand f Do one of the following To enter an E mail address manually press Manual Enter the E mail address using the keyboard on the Touchscreen To help you enter letters see Entering text on page 204 Press OK To enter an E mail address from the Address Book press Address Book Swipe up or down or press a or b to display the E mail address you want and then press it Press OK ...

Page 28: ...ings in a Shortcut a Press the Shortcut you want The settings for the Shortcut that you chose are displayed b Change the settings for the Shortcut you chose in step a for more information see Shortcut Settings on page 15 c When you have finished changing settings press Save as Shortcut d Press OK to confirm e Do one of the following To overwrite the Shortcut press Yes Go to step g If you do not wa...

Page 29: ...a new name using the keyboard on the Touchscreen To help you enter letters see Entering text on page 204 Press OK Deleting Shortcuts 1 You can delete a Shortcut a Press and hold the Shortcut until the dialog box appears NOTE You can also press All Settings and Shortcut Settings b Press Delete to delete the Shortcut that you chose in step a c Press Yes to confirm Recalling Shortcuts 1 The Shortcut ...

Page 30: ...stake or after you send or receive a fax You can choose from a range of volume levels a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or down or press a or b to display Volume f Press Volume g Press Beep h Press Off Low Med or High i Press Speaker volume 1 You can choose from a range of speaker volume levels a Press b Press ...

Page 31: ...aper tray 2 You can load up to 250 sheets in the paper tray Paper can be loaded up to the maximum paper mark on the right side of the paper tray for recommended paper see Acceptable paper and other print media on page 29 Printing on plain paper thin paper or recycled paper from the paper tray 2 a Pull the paper tray completely out of the machine b While pressing the green paper guide release lever...

Page 32: ...o be printed on is face down The paper guides touch the sides of the paper so it will feed correctly e Put the paper tray firmly back in the machine Make sure the tray is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 1 ...

Page 33: ...int media on page 29 NOTE The machine turns on the Manual Feed mode when you put paper in the manual feed slot Printing on plain paper thin paper recycled paper and bond paper from the manual feed slot 2 a Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine b Open the manual feed slot cover c Use both han...

Page 34: ...t the rollers Put the paper into the manual feed slot with the side to be printed on face up Make sure the paper is straight and in the correct position on the manual feed slot If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam Do not put more than one sheet of paper in the manual feed slot at any one time as it may cause a jam To easily remove a small pr...

Page 35: ...ack of the machine Use this paper feed and output method for printing on thick paper labels envelopes or glossy paper a Open the back cover face up output tray b For printing envelopes only Pull down the two grey levers one on the left side and one on the right side as shown in the illustration c Open the manual feed slot cover d Use both hands to slide the manual feed slot paper guides to the wid...

Page 36: ...from the manual feed slot even if Manual is not selected as the paper source Make sure the paper or envelope is straight and in the correct position in the manual feed slot If it is not the paper or envelope may not feed correctly resulting in a skewed printout or a paper jam Pull the paper or envelope out completely when you retry putting the paper into the manual feed slot Do not put more than o...

Page 37: ...settings in the application you are using Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Fax Sending Letter 3 mm 4 mm A4 3 mm ADF 1 mm Scanner Glass 3 mm Legal 3 mm 4 mm Copy Letter 4 mm 4 mm a single copy or a 1 in 1 copy A4 4 mm 3 mm Legal 4 mm 4 mm Scan Letter 3 mm 3 mm A4 3 mm 3 mm Legal ADF 3 mm 3 mm Print Letter 4 2 mm 4 2 mm A4 4 2 mm 4 2 mm Legal 4 2 mm 4 2 mm 1 3 2 4 ...

Page 38: ...ss a or b to display A4 Letter Legal EXE A5 A5 L A6 Folio 16K 195x270mm 16K 184x260mm or 16K 197x273mm and press the option you want e Press NOTE When an appropriate size is not in the tray received faxes will be stored in the machine s memory and Size mismatch will appear on the Touchscreen for more information see Error and maintenance messages on page 114 If the tray is out of paper and receive...

Page 39: ...are application as the paper in the tray Avoid touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is appropriate for the machine Use labels that are designed for use in laser machines Recommended paper and print media 2 To get the best print quality we suggest using the following paper Type and size of pap...

Page 40: ...pes No of sheets Paper Tray Tray 1 A4 Letter Legal B5 JIS Executive A5 A5 L A6 Folio 1 16K 195x270mm 16K 184x260mm 16K 197x273mm Plain paper Thin paper Recycled paper up to 250 80 g m2 Manual Feed Slot Width 76 2 to 215 9 mm Length 116 0 to 355 6 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels Glossy paper 1 sheet 1 Envelope Basis weight 70 90 g m2 Th...

Page 41: ...chine s fusing process If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 A curl of 2 mm or greater may c...

Page 42: ...ie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed raised writing that were previously printed by a laser or LED machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or con...

Page 43: ...ng labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 200 C for a period of 0 1 seconds Labels can only be fed through the manual feed slot Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT DO NOT feed part used label sheet...

Page 44: ...rdboard newspaper or fabric with the ADF Instead use the scanner glass To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding NOTE To scan documents that are not appropriate for the ADF see Using the scanner glass on page 35 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with i...

Page 45: ... one page at a time Document Sizes Supported 3 How to load documents 3 NOTE To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press on it Length Up to...

Page 46: ... b to scroll through the fax options When the setting you want is displayed press it and choose your new option When you have finished changing the options press OK NOTE For the following advanced fax sending operations and settings see Advanced User s Guide Sending a fax 2 sided fax MFC 9340CDW Contrast Fax Resolution Broadcasting Real Time TX Overseas Mode Delayed Fax Batch TX Coverpage Note Cov...

Page 47: ... starts sending the document To send more than one page press Yes and place the next page on the scanner glass Press OK The machine starts scanning the page Repeat this step for each additional page Stop faxing 4 To stop faxing press Faxing Letter size documents from the scanner glass 4 When faxing Letter size documents you must set the scan glass size to Letter otherwise a portion of your faxes w...

Page 48: ...o a transmission error Off is the factory setting Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report a Press b Press All Settings c Swipe up or down or press a or b to display Fax d Press Fax e Swipe up or down or press a or b to display Report Setting f Press Report Setting g Press Transmission h Press On On Im...

Page 49: ...ttings c Swipe up or down or press a or b to display Fax d Press Fax e Swipe up or down or press a or b to display Setup Receive f Press Setup Receive g Swipe up or down or press a or b to display Receive Mode h Press Receive Mode i Press Fax Auto Fax Tel External TAD or Manual j Press To see the current receive mode press on the Touchscreen Receiving a fax 5 Touchscreen Display Factory Default Ri...

Page 50: ...t double ring to inform you answer the phone Factory setting of Ring Delay is 2 0 10 times available see Ring Delay on page 41 F T ring time a fast double ring is 20 seconds According to incoming call after the fax machine rings 2 times 1 For the fax call send fax received signal 2 For the telephone call make a fast double ring waiting for you answer the phone Tip If your machine is connecting an ...

Page 51: ...ng Delay i Press to choose how many times the line rings before the machine answers j Press F T Ring Time Fax Tel mode only 5 When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring pseud...

Page 52: ...rt and then press Receive If you answered at an extension telephone press l51 see Operation from external or extension telephones on page 50 NOTE If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code l51 If you send faxes from a computer on the same telephone line and the machine intercepts them set Fax Det...

Page 53: ...x Preview 5 When you receive a fax you will see a pop up message on the Touchscreen For example New Fax es 01 View a Press View The Touchscreen will display the fax list NOTE Although printed faxes show the received date and time when Fax Receive Stamp is turned on the Fax Preview screen will not show the received date and time The fax list includes the old faxes and the new fax The new fax is ind...

Page 54: ...s Print All Old Faxes to print all faxes you have viewed e Press How to delete all faxes in the list 5 a Press Fax b Press Received Faxes c Press Print Delete d Do one of the following Press Delete All New Faxes to delete all faxes you have not yet viewed Press Delete All Old Faxes to delete all faxes you have viewed e Press Yes to confirm f Press Description Enlarge the fax Reduce the fax or Scro...

Page 55: ...irm e If there are faxes stored in the memory do one of the following If you do not want to print the stored faxes press Continue Press Yes to confirm Your faxes will be deleted To print all the stored faxes press Print All Faxes Before Delete If you do not want to turn off Fax Preview press Cancel f Press ...

Page 56: ... name Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive On your machine complete the following steps a Press b Press All Settings c Swipe up or down or press a or b to display Fax d Press Fax e Swipe up or down or press a or b to display Setup Receive f Press ...

Page 57: ...any application on your computer as a PC FAX You can even attach a cover page for more information see Software User s Guide How to send a PC FAX 6 Contact your application vendor if you need more support a From your application select File and then Print The Print dialog box will be displayed The steps may vary depending on your application b Select the Brother PC FAX v 3 c Click OK The Brother P...

Page 58: ...e external TAD has picked up the call The sending machine will send CNG tones for only eight to ten seconds longer We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it NOTE If you have problems receiving faxes reduce the Ring Delay setting on your external TAD to one or two rings Connections 7 The external TAD must be connected as sh...

Page 59: ...x tones over a voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it Multi line connections PABX 7 Most offices use a central telephone system Brother recommends that all our Fax MFC machines be connected to a discreet dedicated line Although a particular PABX may appear to work with a particular model of fax machin...

Page 60: ...n code When you press the Remote Activation code l51 the machine starts to receive the fax If you answer a call and no one is on the line You should assume that you re receiving a manual fax Press l51 and wait for the chirp or until the Touchscreen shows Receiving and then hang up NOTE You can also use the Fax Detect feature to make your machine automatically take the call see Fax Detect on page 4...

Page 61: ...e with your machine Using Remote Codes 7 Remote Activation Code 7 If you answer a fax call on an external or extension telephone you can tell your machine to receive it by pressing the Remote Activation Code l51 Wait for the chirping sounds then replace the handset see Fax Detect on page 42 Your caller will have to press Start to send the fax If you answer a fax call at the external telephone you ...

Page 62: ...1 The preset Remote Deactivation Code is 51 If you are always disconnected when accessing your External TAD try changing the three digit remote codes for example and 555 a Press b Press All Settings c Swipe up or down or press a or b to display Fax d Press Fax e Swipe up or down or press a or b to display Setup Receive f Press Setup Receive g Swipe up or down or press a or b to display Remote Code...

Page 63: ...ress Fax c Press Address Book d Do one of the following Swipe up or down or press a or b to display the number you want Press and then enter the first letter of the name and press OK e Press the number or the name you want f To send a fax press Apply g Press Fax Start The machine scans and sends the fax Fax redial 8 If you are sending a fax automatically and the line is busy the machine will autom...

Page 64: ...pes of easy dialling Address Book and Groups for broadcasting faxes When you dial an Address Book number the Touchscreen shows the number NOTE If you lose electrical power the Address Book numbers that are in the memory will not be lost Storing a pause 8 Press Pause to insert a 3 5 second pause between numbers You can press Pause as many times as needed to increase the length of the pause Storing ...

Page 65: ...ess Book name or number that has already been stored If the stored number has a scheduled job such as a delayed fax or a fax forwarding number it will be dimmed on the Touchscreen You cannot select the number to make changes or to delete it unless you first cancel the scheduled job see Advanced User s Guide Checking and cancelling waiting jobs a Press Fax b Press Address Book c Press Edit d Do one...

Page 66: ...telephone number press Address Enter the new fax or telephone number up to 20 digits using the keyboard on the Touchscreen Press OK NOTE How to change the stored name or number To change a character press d or c to position the cursor to highlight the incorrect character and then press Enter the new character or number h Press OK to finish To change another Address Book number repeat steps c h i P...

Page 67: ...no Start Stop copying 9 To stop copying press Copy preset settings 9 You can copy with a variety of settings that are already set up for you in the machine simply by pressing them The following preset settings are available Receipt Normal 2in1 ID 2in1 2 sided 1 2 2 sided 2 2 MFC 9340CDW Paper Save a Load your document b Press Copy c Swipe left or right to display Receipt Normal 2in1 ID 2in1 2 side...

Page 68: ...following copy settings Press Copy and then press Options Swipe up or down or press a or b to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing the options press OK Advanced User s Guide For more information about changing the following settings see Advanced User s Guide Copy settings Quality Enlarge Reduce Densi...

Page 69: ...nding on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC XXXX Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if prompted If you are prompted for a file name only you can also specify the folder you want to save the file in by entering the director...

Page 70: ...drive or digital camera to the USB direct interface 1 on the front of the machine The Touchscreen will automatically show the USB memory menu to confirm the intended use of the USB devices NOTE If an error occurs the USB memory menu will not appear on the Touchscreen When the machine is in Deep Sleep mode the Touchscreen does not show any information even if you connect a USB flash memory drive to...

Page 71: ...nt to change the current settings go to step h e Swipe up or down or press a or b to display the setting you want f Press the option you want NOTE You can choose the following settings Paper Type Paper Size Multiple Page Orientation 2 sided Collate Print Quality PDF Option Depending on the file type some of these settings may not appear g Do one of the following To change another setting repeat st...

Page 72: ...USB Flash memory drive or digital camera to the USB direct interface on the front of the machine b Press Direct Print c Press DefaultSettings d Swipe up or down or press a or b to display the setting you want Press the setting e Press the new option you want Repeat steps d and e for each setting you want to change f Press OK g Press ...

Page 73: ...M see Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box and then click OK Paper Size Orientation Copies Media Type Print Quality Color Mono Document Type Multiple Page 2 sided ...

Page 74: ...f the machine is on a network configure it with a TCP IP address Install the scanner drivers from the CD ROM see Quick Setup Guide Install MFL Pro Suite Configure the machine with a TCP IP address if network scanning does not work see Software User s Guide How to scan to a computer 12 ...

Page 75: ...computer a Load your document see How to load documents on page 34 b Follow the instructions for the operating system you are using Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and...

Page 76: ... d Make sure the machine you want to use is selected from the Model drop down list e Click File f Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 77: ...n blue d Press OK When the machine is connected to a network press the computer name Do one of the following If you want to use the default settings go to step i If you want to change the default settings go to step e e Press Options f Press Set with Touch Panel Press On g Choose the settings for 2 sided Scan 1 Scan Type Resolution File Type Scan Size and Remove Background Colour as needed h Press...

Page 78: ...odes are available to USB MFC 9340CDW to Network Windows to FTP to E mail Server to E mail to Image to OCR to File WS Scan 1 Web Services Scan 1 Windows users only Windows Vista SP2 or later Windows 7 and Windows 8 See Software User s Guide ...

Page 79: ...consumables Make sure both are installed as an assembly If the toner cartridge is placed in the machine without the drum unit the message Drum may be displayed Routine maintenance A Toner cartridge Drum unit See Replacing the toner cartridges on page 73 Model Name TN 281BK TN 285C TN 285M TN 285Y See Replacing the drum units on page 80 Model Name DR 281CL 4 pc drum set or DR 281CL BK DR 281CL CMY ...

Page 80: ...is approximate and may vary by type of use Touchscreen messages Consumable item to prepare Approximate life How to replace Model name Toner Low Prepare New Toner Cartridge Toner cartridge BK Black C Cyan M Magenta Y Yellow Black 2 500 pages 1 2 Cyan Magenta Yellow 2 200 pages 1 2 See page 73 TN 281BK TN 285C TN 285M TN 285Y Drum End SoonX 1 Drum unit X BK C M Y BK Black C Cyan M Magenta Y Yellow 1...

Page 81: ...eplace BK Black C Cyan M Magenta Y Yellow Black 2 500 pages 1 2 Cyan Magenta Yellow 2 200 pages 1 2 See page 73 TN 281BK TN 285C TN 285M TN 285Y Replace DrumX Drum unit X BK C M Y BK Black C Cyan M Magenta Y Yellow 15 000 pages 1 3 4 See page 81 4 Drum units DR 281CL 1 Drum unit DR 281CL BK DR 281CL CMY Drum Stop Drum unit Replace Belt Belt unit 50 000 pages 1 See page 86 BU 220CL Replace WT Box W...

Page 82: ...pilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO ICE 19798 Frequency of replacement will vary depending on the print volume percentage of coverage types of media used and powering on off the machine Fre...

Page 83: ...w toner cartridge ready for use when you see the Toner Low warning To ensure high quality printing we recommend that you use only Brother Original toner cartridges When you want to buy toner cartridges contact Brother customer service or your local Brother dealer We recommend that you clean the machine when you replace the toner cartridge see Cleaning and Checking the machine on page 95 DO NOT unp...

Page 84: ... locks in the open position c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 85: ...illustration d Push down the green lock lever and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could ca...

Page 86: ...l stable surface with disposable paper underneath it in case you accidentally spill or scatter toner NOTE Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge Discard used consumable items according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Be sure to rese...

Page 87: ...ges Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other parts of this machine as a result of the use of toner o...

Page 88: ...Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times NOTE Be sure to return the tab to the Home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe i Repeat step c and step h to clean each of three remaining corona wires NOTE When cleaning the...

Page 89: ...the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow k Close the top cover of the machine NOTE After replacing a toner cartridge DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait message and returns to Ready mode BK C M Y ...

Page 90: ... use a Brother Original drum unit and Brother Original toner units Printing with a third party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit Drum A The corona wires are dirty Clean the corona wires in the four drum units see Cleaning ...

Page 91: ...rum units A IMPORTANT While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine see Cleaning and Checking the machine on page 95 DO NOT unpack the new drum unit until you are ready to install it Exposure to direct sunlight o...

Page 92: ...ill be extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 93: ...utside of the product Doing so could cause a fire or electrical shock Instead use only a dry lint free cloth See Product Safety Guide General precautions IMPORTANT Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend that y...

Page 94: ... your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does not spill e Unpack the new drum unit f Pull off the protective cover g Put the toner cartridge firmly into the new drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever will lift automatically NOTE Make sure you put the toner cartridge i...

Page 95: ...arrow on the drum unit If it is not printed pages may have a vertical stripe i Repeat step c and step h to clean each of the three remaining corona wires NOTE When cleaning the corona wires you do not have to remove the toner cartridge from the drum unit j Slide each toner cartridge and drum unit assembly into the machine Make sure you match the toner cartridge colour to the same colour label on t...

Page 96: ...place Belt A When the Replace Belt message appears on the Touchscreen you must replace the belt unit When you replace the belt unit with a new one you must reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in IMPORTANT DO NOT touch the surface of the belt unit If you touch it it could decrease print quality Damage caused by incorrect handlin...

Page 97: ...extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assemblies on a clean flat surface with disposable paper underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 98: ...f the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Unpack the new belt unit and put the new belt unit in the machine ...

Page 99: ... the toner cartridge colours to the same colour labels on the machine BK Black C Cyan M Magenta Y Yellow g Close the top cover of the machine h When you replace the belt unit with a new one you must reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in BK C M Y ...

Page 100: ...t ready before you get a Replace WT Box message Replace WT Box A When the Replace WT Box message appears on the Touchscreen you must replace the waste toner box a Make sure the machine is turned on b Open the top cover until it locks in the open position c Remove all of the toner cartridge and drum unit assemblies WARNING HOT SURFACE After you have just used the machine some internal parts of the ...

Page 101: ...erneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Hold the green handle of the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Page 102: ... are replacing the waste toner box for the first time and is not required for the replacement waste toner box The orange packing piece is installed at the factory to protect your machine during shipment f Hold the green handle of the waste toner box and remove the waste toner box from the machine ...

Page 103: ...e or electrical shock Instead use only a dry lint free cloth See Product Safety Guide General precautions IMPORTANT DO NOT reuse the waste toner box NOTE Be sure to seal up the waste toner box tightly in a bag so that toner powder does not spill out of the waste toner box Discard the used waste toner box according to local regulations keeping it separate from domestic waste If you have questions c...

Page 104: ...e i Slide each toner cartridge and drum unit assembly into the machine making sure you match the toner cartridge colours to the same colour labels on the machine BK Black C Cyan M Magenta Y Yellow j Close the top cover of the machine BK C M Y ...

Page 105: ... assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire or electrical shock Instead use only a dry lint free cloth See Product Safety Guide General precautions IMPORTANT Use neutral detergents Cleaning with volat...

Page 106: ...an the Touchscreen with a dry soft lint free cloth c Turn on the machine Cleaning the outside of the machine a Press and hold down to turn the machine off b Wipe the outside of the machine with a dry lint free cloth to remove dust c Pull the paper tray completely out of the machine d If paper is loaded in the paper tray remove it e Remove anything that is stuck inside the paper tray ...

Page 107: ...the machine h Turn on the machine Cleaning the LED heads A If there is a problem with the print quality such as light or faded colours or white streaks or bands down the page clean the LED heads as follows IMPORTANT DO NOT touch the windows of the LED heads with your fingers a Press and hold down to turn the machine off b Open the top cover until it locks in the open position ...

Page 108: ... to turn the machine off b MFC 9340CDW Unfold the ADF document support 1 and then open the ADF cover 2 Clean the white bar 3 and the scanner glass strip 4 underneath it with a soft lint free cloth slightly moistened with water Close the ADF cover 2 and fold the ADF document support 1 c Lift the document cover 1 Clean the white plastic surface 2 and scanner glass 3 underneath it with a soft lint fr...

Page 109: ...he glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning e Close the document cover f Turn on the machine Cleaning the corona wires A If you have print quality problems or the Touchscreen shows Drum clean the corona wires as follo...

Page 110: ...ool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 111: ...o return the tab to the Home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe d Slide the toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow 1 BK C M Y ...

Page 112: ... 94 mm intervals follow the steps below to solve the problem a Make sure that the machine is in the Ready mode b Press c Press All Settings d Swipe up or down or press a or b to display Print Reports e Press Print Reports f Swipe up or down or press a or b to display Drum Dot Print g Press Drum Dot Print h The machine will display Press OK Press OK i The machine will print the Drum Dot Check Sheet...

Page 113: ...s is the colour of the drum you should clean Remove the toner cartridge and drum unit assembly of the colour causing the problem WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 114: ...ean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration m Push down the green lock lever and take the toner cartridge out of the drum unit ...

Page 115: ...he toner cartridge on a clean flat level stable surface with disposable paper underneath it in case you accidentally spill or scatter toner n Turn the drum unit as shown in the illustration Make sure that the drum unit gear 1 is on the left side o Read the following information from the Drum Dot Check Sheet Dot location The sheet has eight numbered columns The number of the column with the printed...

Page 116: ...oking at the surface of the suspected area NOTE DO NOT touch the drum s surface To avoid print quality problems hold the edges of the drum unit r When you have found the mark on the drum that matches the Drum Dot Check Sheet wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp o...

Page 117: ...ctly the green lock lever will lift automatically NOTE Make sure you put the toner cartridge in correctly or it may separate from the drum unit u Slide the toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow BK C M Y ...

Page 118: ...ning the paper pick up roller periodically may prevent paper jams by ensuring the correct feeding of the paper If you have paper feed problems clean the pick up rollers as follows a Press and hold down to turn the machine off b Pull the paper tray completely out of the machine c If paper is loaded in the paper tray remove it ...

Page 119: ...k in the machine h Turn on the machine Calibration A The output density for each colour may vary depending on the machine s environment such as temperature and humidity Calibration helps you to improve the colour density a Press b Press Calibration c Press Calibrate d Press Yes to confirm e The machine will display Completed f Press You can reset the calibration parameters back to the factory sett...

Page 120: ...default settings are on see Software User s Guide If you are using the Macintosh printer driver you must perform the calibration using the Status Monitor Turn on the Status Monitor and then select Color Calibrationfrom the Control menu see Software User s Guide Auto Registration A If solid areas of colour or images have cyan magenta or yellow fringes you can use the auto registration feature to co...

Page 121: ...Auto Registration occurs The default setting is Normal The colour correction process consumes some amount of the toner a Press b Press All Settings c Swipe up or down or press a or b to display Printer d Press Printer e Swipe up or down or press a or b to display Frequency f Press Frequency g Press Normal Low or Off h Press ...

Page 122: ...have been removed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer Touchscreen Messages See Error and maintenance messages on page 114 If you did not solve your problem with the above checks identify your problem and then go to the page suggested below...

Page 123: ...Troubleshooting 113 B Scanning problems Scanning difficulties on page 141 Software and Network problems Software difficulties on page 141 Network difficulties on page 142 ...

Page 124: ...r The device was removed from the USB direct interface while the data was processing Press Reinsert the device and try to print with Direct Print Calibration failed Calibration failed Press OK and try it again Press and hold down to turn off the machine Wait a few seconds and then turn on the machine again Perform the colour calibration again using the Touchscreen or the printer driver see Calibra...

Page 125: ...n The top cover is not completely closed Close the top cover of the machine The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power Close the fuser cover located inside the back cover of the machine Make sure paper is not jammed behind the fuser cover at the back of the machine then close the fuser cover and press Start see Paper is jamm...

Page 126: ...lot of the machine See Paper is jammed in the manual feed slot on page 126 Jam Rear The paper is jammed in the back of the machine See Paper is jammed at the back of the machine on page 128 Jam Tray The paper is jammed in the paper tray of the machine See Paper is jammed in the paper tray on page 126 Limit Exceeded The number of pages you are allowed to print has been exceeded The print job will b...

Page 127: ...or is busy Verify the number and try again No Toner The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly Remove the toner cartridge and drum unit assembly for the colour indicated on the Touchscreen Remove the toner cartridge from the drum unit and reinstall the toner cartridge back into the drum unit Reinstall the toner cartridge and drum unit assembly back...

Page 128: ... and Fax Storage Print operation in process Do one of the following Reduce the print resolution See Software User s Guide Clear the faxes from the memory see the above explanation Out of Memory Secure Print Data is full Press Stop Key and delete the previously stored data The machine s memory is full Press and delete the previously stored secure print data Print Unable XX XX Error Code The machine...

Page 129: ...nits on page 81 The drum unit counter was not reset when a new drum was installed Reset the drum unit counter see Replacing the drum units on page 81 Replace Fuser It is time to replace the fuser unit Contact Brother customer service or a Brother Authorized Service Center to replace the fuser unit Replace PF kit It is time to replace the paper feeding kit Contact Brother customer service or a Brot...

Page 130: ...the tray and set the size of paper to the tray see Paper Size on page 28 Small paper The paper size specified in the printer driver is too small for the machine to deliver it to the Face down output tray Open the back cover back output tray to let the printed paper out on the back output tray and then press Start Toner Error One or more toner cartridges are not installed correctly Pull out the dru...

Page 131: ...e from the USB direct interface see the specifications for supported USB Flash memory drives in Printing data from a USB Flash memory drive or digital camera supporting mass storage For MFC 9340CDW on page 59 USB Access Error The device was removed from USB direct interface while accessing the USB device Press Close Reinsert the device and try to store the scanned data to the device USB Write prot...

Page 132: ...e on the Touchscreen after the faxes have been transferred disconnect the machine from the power source for several minutes and then reconnect it Transferring faxes to another fax machine B If you have not set up your Station ID you cannot enter fax transfer mode see Quick Setup Guide Enter personal information Station ID a Press to interrupt the error temporarily b Press c Press All Settings d Sw...

Page 133: ...eceive on the machine see PC Fax Receive For Windows only on page 46 If faxes are in the machine s memory when you set up PC Fax Receive the Touchscreen will ask if you want to transfer the faxes to your computer d Do one of the following To transfer all faxes to your computer press Yes If Fax Preview is set to Off you will be asked if you want to print backup copies To exit and leave the faxes in...

Page 134: ...ps or tears be sure you remove all small paper scraps to prevent future jams d Close the ADF cover e Press Document is jammed under the document cover B a Remove any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right If the document rips or tears be sure you remove all small paper scraps to prevent future jams d Close the document cover e Pr...

Page 135: ...t cover b Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Document is jammed at the output tray B a Remove any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press ...

Page 136: ...the manual feed slot B If the Touchscreen shows Jam Manual Feed follow these steps a Remove any paper that is jammed in and around the manual feed slot b Press Start to resume printing Paper is jammed in the paper trayB If the Touchscreen shows Jam Tray follow these steps a Pull the paper tray completely out of the machine b Use both hands to slowly pull out the jammed paper NOTE Pulling the jamme...

Page 137: ...aper guides to fit the paper size Make sure the guides are firmly in the slots d Put the paper tray firmly back in the machine Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray follow the these steps a Use both hands to open the scanner NOTE When the top cover is open you cannot open the scanner b Remove the paper ...

Page 138: ...llow these steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Open the back cover WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 139: ...ides down to release the fuser cover 1 d Use both hands to gently pull the jammed paper out of the fuser unit e Close the fuser cover 1 Make sure the green tabs at the left and right sides lock into place f Close the back cover until it locks in the closed position 1 1 ...

Page 140: ...l fan to cool the extremely hot parts inside the machine b Open the top cover until it locks in the open position c Remove all of the toner cartridge and drum unit assemblies WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 141: ... and drum unit assemblies on a clean flat surface with disposable paper underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Pull out the jammed paper slowly ...

Page 142: ...our labels on the machine BK Black C Cyan M Magenta Y Yellow f Close the top cover of the machine NOTE If you turn off the machine during Jam Inside is on the Touchscreen the machine will print incomplete data from your computer when it is turned on Before you turn on the machine delete the job from your computer s print spooler BK C M Y ...

Page 143: ... on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine c Make sure the jammed paper does not remain inside the machine d If paper is not caught inside the machine check underneath the paper tray e If the paper is not caught in the paper tray open the back cover ...

Page 144: ... machine will be extremely hot Wait for the machine to cool down before you touch the internal parts f Use both hands to gently pull the jammed paper out of the back of the machine g Close the back cover until it locks in the closed position h Put the paper tray firmly back in the machine ...

Page 145: ...ick Brother MFC XXXX Printer Make sure Use Printer Online is not listed If it is listed click this option to set the driver Online Windows XP and Windows Server 2003 Click the Start button Printers and Faxes Right click Brother MFC XXXX Printer Make sure Use Printer Online is not listed If it is listed click this option to set the driver Online Windows 8 and Windows Server 2012 Move your mouse to ...

Page 146: ...ion see Software User s Guide Poor print quality See Improving the print quality on page 145 Paper handling difficulties Difficulties Suggestions The machine does not feed paper If the Touchscreen shows a Paper Jam message and you still have a problem see Error and maintenance messages on page 114 If the paper tray is empty load a new stack of paper into the paper tray If there is paper in the pap...

Page 147: ...line or connections Difficulties Suggestions Dialling does not work No dial tone Check all line cord connections Make sure the telephone line cord is plugged directly into the telephone wall socket and the LINE socket of the machine Change Tone Pulse setting see Quick Setup Guide If an external phone is connected to the machine send a manual fax by pressing Hook and dialling the number Wait to hea...

Page 148: ...swer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer any incoming faxes you should select the Manual mode In Manual mode you must answer every incoming call and activate the machine to receive f...

Page 149: ... a fax even if you have answered the call on an external or extension telephone see Fax Detect on page 42 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP see Telephone line interference VoIP on page 144 Contact your administrator to check your Secure Function Lock Settings Sending faxes Difficulties Su...

Page 150: ...hine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Try avoiding this problem by turning Fax Detect to Off see Fax Detect on page 42 Sending a Fax Call to the machine If you answered on an external or extension telephone press your Remote Activation Code def...

Page 151: ... choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is selected as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver Macintosh users can also scan documents using the ICA Scanner Driver see Software User s Guide OCR does not work Try increasing the scanning resolution Macinto...

Page 152: ...e Device Selector window from the Model pop up menu in the main screen of ControlCenter2 The network PC Fax Receive feature does not work Windows only It is necessary to set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx enter the information below In Name Enter any description for example Brother PC FAX Rx In Port number Enter 54926 In Protoc...

Page 153: ... Windows Server 2008 R2 Click the Start button Devices and Printers For Windows Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound Printers For Windows XP and Windows Server 2003 Click the Start button Printers and Faxes For Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control...

Page 154: ...nce on the telephone line we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations a Press b Press All Settings c Swipe up or down or press a or b to display Initial Setup d Press Initial Setup e Swipe up or down or press a or b to display Compatibility f Press Compatibility g Press High Normal or Basic for VoIP Basic for VoIP reduces the modem s...

Page 155: ... 29 b Check that the drum units and toner cartridges are installed correctly Examples of poor print quality Recommendation Printed pages are compressed horizontal stripes appear or characters in the top bottom left and right margins are cut off Adjust the print margins on your application and reprint the job Coloured letters and thin letters in the original document are unclear in the copy Choose ...

Page 156: ...ound the drum unit and toner cartridge Clean the drum unit see Cleaning the drum unit on page 102 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvw...

Page 157: ...eshooting tips Identify the colour causing the problem and install a new drum unit see Replacing the drum units on page 81 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefg...

Page 158: ...e 81 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Coloured spots at 24 mm Identify the colour causing the problem and put in a new toner cartridge see Replacing the toner cartridges on page 74 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Exam...

Page 159: ... if you are copying see Advanced User s Guide Adjusting Density and Contrast Make sure Toner Save mode is off in the Touchscreen or the printer driver see Software User s Guide If the print quality is poor clear the Improve Gray Color check box in the printer driver see Software User s Guide If the print quality of the black portion is not what you expected select the Enhance Black Printing check ...

Page 160: ...all a new drum unit see Replacing the drum units on page 81 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Missing thin lines in images Make sure Toner Save mode is off in the Touchscreen or the printer driver see Software User s Guide Change the print resolution If you use a Windows printer driver choose Improve pattern pri...

Page 161: ...setting in the driver matches the type of paper you are using see Acceptable paper and other print media on page 29 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcde...

Page 162: ...see Replacing the drum units on page 81 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxy...

Page 163: ...If the problem is not solved choose Plain Paper in the media type setting If you are printing an envelope choose Env Thin in the Media Type Setting of the printer driver If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Store the paper where i...

Page 164: ...on when you print envelopes see Loading paper in the manual feed slot on page 23 NOTE When you have finished printing open the back cover and reset the two grey levers back to their original positions 1 Pull up the two grey levers until they stop Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN 1 ...

Page 165: ...nfo d Press Machine Info e Press Serial No f The Touchscreen will display the machines Serial Number g Press Checking the Firmware Version B You can see the machine s firmware version on the Touchscreen a Press b Press All Settings c Swipe up or down or press a or b to display Machine Info d Press Machine Info e Press Firmware Version f The Touchscreen will display the machine s firmware version i...

Page 166: ...s operation when you dispose of the machine NOTE Unplug the interface cable before you choose Network or All Settings How to reset the machine B a Press b Press All Settings c Swipe up or down or press a or b to display Initial Setup d Press Initial Setup e Swipe up or down or press a or b to display Reset f Press Reset g Press Network Address Book Fax or All Settings to choose the reset function ...

Page 167: ... the settings and options you want as they are displayed on the screen We created step by step Settings Tables and Features Tables so you can see at a glance all the available choices for each setting and feature You can use these tables to quickly set up your preferred settings in the machine Settings and features tables C ...

Page 168: ...your country Toner See Toner on page 200 Access the Toner menus 200 Network Wired LAN See Wired LAN on page 167 Access the Wired LAN setting menus 167 WLAN MFC 9340CDW See WLAN on page 169 Access the WLAN setting menus 169 Fax Preview On Off View faxes you receive on the Touchscreen 43 Wi Fi Direct MFC 9340CDW See Wi Fi Direct on page 171 Access the Wi Fi Direct setting menus 171 Tray Setting MFC ...

Page 169: ... Thick Thicker Recycled Paper Set the type of paper in the paper tray 28 Paper Size MFC 9140CDN A4 Letter Legal EXE A5 A5 L A6 Folio 16K 195x270mm 16K 184x260mm 16K 197x273mm Set the size of paper in the paper tray 28 All Settings See All settings on page 160 Select your default settings 160 Level 1 Level 2 Level 3 Options Descriptions See Page Advanced User s Guide Quick Setup Guide The factory s...

Page 170: ... A5 L A6 Folio 16K 195x270mm 16K 184x260mm 16K 197x273mm Set the size of paper in the paper tray 28 Volume Ring Off Low Med High Adjust the ring volume 20 Beep Off Low Med High Adjust the beeper volume 20 Speaker Off Low Med High Adjust the speaker volume 20 LCD Settings Backlight Light Med Dark Adjust the brightness of the Touchscreen backlight See Advanced User s Guide The factory settings are s...

Page 171: ...artridge See Sleep Time Range varies depending on the model 3 Mins Conserve power Security Function Lock Set Password Verify You can restrict selected machine operations for up to 25 restricted users and for all other non authorized Public users Lock Off On Setting Lock Set Password Verify Stop unauthorized users from changing the machine s settings Lock Off On Shortcut Settings Choose shortcut bu...

Page 172: ... Codes Options On Off Act Code l51 Deact Code 51 Allows you to answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes 51 Auto Reduction On Off Reduce the size of incoming faxes See Memory Receive Off Fax Forward Fax Storage PC Fax Receive Set the machine to forward fax messages to store incoming faxes in the memory so you can ...

Page 173: ...eceived faxes 2 sided On Off Print received faxes on both sides of the paper Setup Send Batch TX On Off Combine delayed faxes going to the same fax number at the same time of day into one transmission Coverpage Setting Print Sample Print a sample of the fax cover page You can fill in information and fax it with your document Coverpage Note Set up your own comments for the fax cover page Destinatio...

Page 174: ...Wednesday Every Thursday Every Friday Every Saturday Every Sunday Print Document Print incoming faxes that are stored in the memory Remote Access l Set your own code for Remote Retrieval Dial Restriction Dial Pad Enter Twice On Off Set the machine to restrict dialling when using the dial pad Address Book Enter Twice On Off Set the machine to restrict the dialling when using the Address Book Shortc...

Page 175: ...Choose the caller ID transmitting standard See Fax Mode Easy Mode Advanced Mode Choose the transmission process when sending receiving the faxes manually Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 176: ...to clear paper size errors and to use the paper in the tray Output Colour Auto Colour Black and White Choose colour or black white for printed documents If you choose Auto the machine selects an appropriate option for the document colour or black white Reset Printer Yes No Restore the printer settings to the factory settings Calibration Calibrate Yes No Adjust the colour density 109 Reset Yes No R...

Page 177: ...er the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRNXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Configuration Auto Static Choose the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address...

Page 178: ... Ethernet Auto 100B FD 100B HD 10B FD 10B HD Choose the Ethernet link mode Wired Status Active 100B FD Active 100B HD Active 10B FD Active 10B HD Inactive Wired OFF You can see the current wired status MAC Address Shows the MAC address of the machine Set to Default Yes No Restore the wired network setting to the factory setting Wired Enable MFC 9340CDW On Off Enable or Disable the Wired LAN manual...

Page 179: ...255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRWXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Configuration Auto Static Choose the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary WINS server Level 1 L...

Page 180: ... Setup Wizard You can configure your internal print server WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN code WLAN Status Status Active 11b Active 11g Active 11n Wired LAN Active WLAN Off AOSS Active Connection Failed You can see the current wireless netwo...

Page 181: ...less LAN manually Wi Fi Direct MFC 9340CDW Push Button You can easily configure your Wi Fi Direct network settings using the one button push method PIN Code You can easily configure your Wi Fi Direct network settings using WPS with a PIN code Manual You can manually configure your Wi Fi Direct network settings Group Owner On Off Set your machine as the Group Owner Device Information Device Name Yo...

Page 182: ... network signal strength Whenyour machine acts as the Group Owner the Touchscreen always shows Strong I F Enable On Off Enable or Disable the Wi Fi Direct connection E mail IFAX Available after IFAX is downloaded Mail Address Enter the mail address Up to 60 characters Setup Server SMTP SMTP Server Name Up to 64 characters IP Address 000 255 000 255 000 255 000 255 Enter the SMTP server address SMT...

Page 183: ...3 Port 110 1 65535 Enter the POP3 port number Mailbox Name Enter the mail box name Up 60 characters Mailbox Password Enter the password to log in to the POP3 server Up 32 characters POP3 SSL TLS None SSL TLS You can send or receive an E mail via an E mail server thatrequires secure SSL TLS communication Verify POP3Cert On Off Verify the POP3 Server Certificate automatically APOP On Off Enable or d...

Page 184: ...ata Size Limit On Off Limit the size of E mail documents Notification On Off Send notification messages Setup Relay Relay Broadcast On Off Relay a document to another fax machine Relay Domain Register the Domain name Relay Report On Off Print the Relay Broadcast Report Manual POP3 Receive Manually checks the POP3 server for new messages Fax to Server Available after IFAX is downloaded Fax to Serve...

Page 185: ... all network settings to the factory settings Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network User s Guide Visit the Brother Solutions Center to download the Wi Fi Direct Guide at http solutions brother com The factory settings are shown in Bold with an asterisk ...

Page 186: ...information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive User Settings List your settings Network Configuration List your Network settings Drum Dot Print Print the Drum Dot Check Sheet 102 WLAN Report MFC 9340CDW Print the result of wireless LAN connectivity diagnosis See Caller ID history Prints the caller Id list of incoming calls and faxes See Advanced User...

Page 187: ...n Sub2 Version Page Counter Total Colour Black and White Check the number of total colour or black white pages the machine has printed during its life See Fax List Colour Black and White Copy Colour Black and White Print Colour Black and White Parts Life Drum Black BK Check the remaining life of a machine part Drum Cyan C Drum Magenta M Drum Yellow Y Belt Unit Fuser PF kit Advanced User s Guide Th...

Page 188: ...l always be added before the fax number every time you dial See Compatibility High Normal Basic for VoIP Adjust the equalization for transmission difficulties VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors choose Basic for VoIP 144 Reset Network Yes No Restore all network settings to the factory settings 156 Address Book Fax Yes...

Page 189: ...o store a pause when you set up addresses Hook Press before dialing when you want to listen to make sure a fax machine has answered and then press Fax Start Address Book Search Search within the Address Book 53 Edit Add New Address Store Address Book numbers so you can dial by pressing Address Book on the Touchscreen and Fax Start 54 Setup Groups Set up Group numbers for Broadcasting See Change Ch...

Page 190: ...ed Scan Long Edge 2 sided Scan Short Edge Set the 2 sided scanning format Contrast Auto Light Dark Change the lightness or darkness of faxes you send Broadcasting Add Number Add Number Send the same fax message to more than one fax number Add from Address book Search in Address book Delayed Fax Delayed Fax On Off Set the time of day that delayed faxes will be sent Set Time Real Time TX On Off Send...

Page 191: ...ff If you are having difficulty sending faxes overseas set this to On Glass Scan Size Letter A4 To fax a Letter size document you must change the Glass Scan Size setting 37 Set New Default Yes No Save your fax settings as the default settings See Factory Reset Yes No Restore all the fax settings you changed back to the factory settings Save as Shortcut Register the current settings as a shortcut L...

Page 192: ... Faxes Print the new received faxes 44 Print All Old Faxes Print the old received faxes Delete All New Faxes Delete the new received faxes 44 Delete All Old Faxes Delete the old received faxes Address Book See Fax When Fax Preview is Off on page 179 Call History See Fax When Fax Preview is Off on page 179 Advanced User s Guide The factory settings are shown in Bold with an asterisk Fax ...

Page 193: ...y Colour Start Lets you make a colour copy Receipt Normal 2in1 ID 2in1 2 sided 1 2 2 sided 2 2 MFC 9340CDW Paper Save Choose the desired settings from the preset items 57 Options Quality Auto Text Photo Receipt Choose the Copy resolution for your type of document See Advanced User s Guide The factory settings are shown in Bold with an asterisk Copy ...

Page 194: ...00 You can choose the enlargement or reduction ratio for the next copy Density Adjust the Density for copies Contrast Adjust the contrast for copies Stack Sort Stack Sort Choose to stack or sort multiple copies Page Layout Off 1in1 2in1 P 2in1 L 2in1 ID 4in1 P 4in1 L Make N in 1 and 2 in 1 ID copies Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s Guide The factory...

Page 195: ...p 1 sided 2 sided Short Edge Flip Enable or disable 2 sided copying and choose long edge or short edge 2 sided Copy MFC 9340CDW Off 2 sided 2 sided 1 sided 2 sided Long Edge Flip 2 sided 1 sided Long Edge Flip 1 sided 2 sided Short Edge Flip 2 sided 1 sided Short Edge Flip Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s Guide The factory settings are shown in Bold...

Page 196: ... make 2 sided N in 1 copies from a 2 sided document See Advanced Settings Off Change the amount of background colour that is removed Remove Background Colour Low Medium High Save as Shortcut Add the current settings as a shortcut Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 197: ...rrent settings as a shortcut Start Start scanning to USB MFC 9340CDW Options See Options to USB on page 191 Save as Shortcut Add the current settings as a shortcut Start Start scanning to E mail PC Select Options See Options to File to Image and to E mail on page 190 Save as Shortcut Add the current settings as a shortcut Start Start scanning to E mail Server Download only Address Book Choose the ...

Page 198: ... on page 195 Save as Shortcut Add the current settings as a shortcut Start Start scanning WS Scan Appears when you install a Web ServicesScan which is displayed in your computer s Network explorer Scan Scan data using the Web Service protocol Scan for E mail Scan for Fax Scan for Print Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Software User s Guide The factory settings are show...

Page 199: ...et with Computer On To change settings using the Touchscreen choose On Scan Type Colour Grey Black and White Choose the scan type for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi Choose the scan resolution for your document File Type Text HTML RTF Choose the file format for your document Scan Size A4 Letter Legal Choose the scan size for your document Software User s Guide The factory ...

Page 200: ...for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi Choose the scan resolution for your document File Type When you select Colour or Grey in Scan Type PDF JPEG When you select Black and White in Scan Type PDF TIFF Choose the file format for your document Scan Size A4 Letter Legal Choose the scan size for your document Remove Background Colour Off Low Medium High Change the amount of backg...

Page 201: ...Type Colour Grey Black and White Choose the scan type for your document Resolution When you select Colour in Scan Type 100 dpi 200 dpi 300 dpi 600 dpi Auto When you select Grey in Scan Type 100 dpi 200 dpi 300 dpi Auto When you select Black and White in Scan Type 200 dpi 300 dpi 200x100 Choose the scan resolution for your document Software User s Guide The factory settings are shown in Bold with a...

Page 202: ...n Size setting File Name Enter a file name for the scanned data File Size Small Medium Large Choose the file size for colour or greyscale scanning Remove Background Colour Off Low Medium High Change the amount of background colour that is removed Set New Default Yes No Save your scan settings as the default settings Factory Reset Yes No Restore all the scan settings you changed back to the factory...

Page 203: ...e See Scan Type Colour Grey Black and White Choose the scan type for your document Resolution When you select Colour in Scan Type 100 dpi 200 dpi 300 dpi 600 dpi Auto When you select Grey in Scan Type 100 dpi 200 dpi 300 dpi Auto When you select Black and White in Scan Type 200 dpi 300 dpi 200x100 Choose the scan resolution for your document Software User s Guide The factory settings are shown in ...

Page 204: ...ze A4 Letter To scan a Letter sized document you must change the Glass Scan Size setting File Size Small Medium Large Choose the file size for colour or greyscale scanning Set New Default Yes No Save your scan settings as the default settings Factory Reset Yes No Restore all the scan settings you changed back to the factory settings Level 1 Level 2 Options Descriptions See Page Software User s Gui...

Page 205: ...Scan Type Colour Grey Black and White Choose the scan type for your document Resolution When you select Colour in Scan Type 100 dpi 200 dpi 300 dpi 600 dpi Auto When you select Grey in Scan Type 100 dpi 200 dpi 300 dpi Auto When you select Black and White in Scan Type 200 dpi 300 dpi 200x100 Choose the scan resolution and file format for your document Software User s Guide The factory settings are...

Page 206: ...ng File Name BRNXXXXXXXXXX Estimate Report Order sheet Contract sheet Check Receipt Manual Choose preset file names If you choose Manual you can name the file as you like XXXXXXXXXX is your machine s MAC Address Ethernet Address File Size Small Medium Large Choose the file size for colour or greyscale scanning Remove Background Colour Off Low Medium High Change the amount of background colour that...

Page 207: ...6K 184x260mm 16K 197x273mm Set the paper size when printing directly from the USB flash memory drive 60 Multiple Page 1in1 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Set the page layout when printing multiple pages directly from the USB Flash memory drive 60 Orientation Portrait Landscape Set the page orientation when printing directly from the USB Flash...

Page 208: ...etting whether to print comments Markup or stamps in the PDF file along with the text 60 Index Print Print a thumbnail page 60 DefaultSe ttings Paper Type Thin Plain Paper Thick Thicker Recycled Paper Glossy Set the default media type when printing directly from the USB flash memory drive 62 Paper Size A4 Letter Legal EXE A5 A5 L A6 B5 Folio 16K 195x270mm 16K 184x260mm 16K 197x273mm Set the defaul...

Page 209: ... Off Enable or disable the default page collation when printing directly from the USB Flash memory drive 62 Print Quality Normal Fine Set the default print quality option when printing directly from the USB Flash memory drive 62 PDF Option Document Document Markup Document Stamps Set the default USB direct print setting to print comments Markup or stamps in the PDF file along with the text 62 Inde...

Page 210: ...n to the factory settings 109 Reset Yes No Auto Regist Yes No Adjust the print position of each colour automatically 110 Software User s Guide The factory settings are shown in Bold with an asterisk Level 1 Level 2 Level 3 Options Descriptions See Page Setup Wizard Configure your internal print server See Setup with PC Configure the Wi Fi settings using a computer WPS AOSS Easily configure your wi...

Page 211: ...d Fine S Fine Photo Set the resolution for outgoing faxes 15 2 sided Fax MFC 9340CDW Off 2 sided Scan Long Edge 2 sided Scan Short Edge Choose the 2 sided fax scan mode 15 Contrast Auto Light Dark Change the lightness or darkness of faxes you send 15 Broadcasting Add Number Options Add Number Add from Address book Search in Address book Send the same fax message to more than one fax number 15 Real...

Page 212: ...5 Scan to File PC Select Scan a black white or a colour document into your computer 16 to OCR PC Select Convert your text document to an editable text file 16 to Image PC Select Scan a colour picture into your graphics application 16 to USB MFC 9340CDW 2 sided Scan Scan type Resolution File Type Glass Scan Size File Name File Size Remove Background Colour Scan documents into a USB Flash memory dri...

Page 213: ...lass Scan Size File Size Scan a black white or a colour document into your E mail Server 16 to Network Profile Name Send scanned data to a CIFS server on your local network or on the Internet 16 to FTP Profile Name Send scanned data via FTP 16 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page The factory settings are shown in Bold with an asterisk ...

Page 214: ...ntered an incorrect character and want to change it use the arrow buttons to move the cursor under the incorrect character Press and then enter the correct character You can also insert letters by moving the cursor and entering a character If the screen does not show d press repeatedly until you have erased the incorrect character Enter the correct characters NOTE The characters available may diff...

Page 215: ...lified Chinese can be converted from Pinyin entry NOTE If appears on the Touchscreen conversion of Pinyin to Chinese characters is available For example if you want to enter follow the procedures a Press G o o d and then press b Press g o n g s i and then press Some candidate Chinese characters and phrases will appear on the Touchscreen c Swipe up or down or press a or b to display d Press e Press...

Page 216: ...ethod Electrophotographic LED Printer Memory Capacity 192 MB 256 MB LCD liquid crystal display 3 7 in 93 4 mm TFT Colour Touchscreen LCD 1 and Touchpanel Power Source 220 240 V AC 50 60 Hz Power Consumption 2 Average Peak Approx 1200 W Printing Approx 375 W at 25 C Copying Approx 380 W at 25 C Ready Approx 70 W at 25 C Sleep Approx 7 5 W Deep Sleep Approx 1 8 W Power Off 3 4 Approx 0 05 W Dimensio...

Page 217: ...und Pressure Printing LPAm 53 0 dB A Ready LPAm 33 dB A Sound Power Printing Colour LWAd 6 39 B A Printing Monochrome LWAd 6 42 B A Ready LWAd 4 44 B A Temperature Operating 10 to 32 5 C 1 Storage 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 35 pages For best results we recommend Temperature 20 to 30 C Humidity...

Page 218: ...N MFC 9340CDW Document Size 1 sided ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 300 0 mm Document Size 2 sided ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 355 6 mm ...

Page 219: ... 80 g m2 Plain Paper Manual Feed Slot Paper Type Plain Paper Thin Paper Thick Paper Thicker Paper Recycled Paper Bond Paper Label Envelope Env Thin Env Thick Glossy Paper Paper Size Width 76 2 to 215 9 mm Length 116 0 to 355 6 mm Paper Weight 60 to 163 g m2 Maximum Paper Capacity One sheet at a time Paper Output 1 Face Down Output Tray Up to 100 sheets of 80 g m2 Plain paper face down delivery to ...

Page 220: ... with Automatic Fallback 2 sided Print Receiving Yes Automatic 2 sided Sending Yes from ADF Scanning Width Max 208 mm Printing Width Max 208 mm Greyscale 8 bit 256 levels Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Fine 7 7 line mm Photo 7 7 line mm Superfine 15 4 line mm Address Book 200 names Groups Up to 20 Broadcasting 250 200 Address Book 50 Manual Dial Automatic Redial 3 ti...

Page 221: ...CDW Copy Width Max 210 mm Automatic 2 sided Copy Yes from ADF Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 600 dpi First Copy Out Time 1 Monochrome Less than 19 seconds at 23 C 230 V Colour Less than 22 seconds at 23 C 230 V ...

Page 222: ...N Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 ICA Compliant Yes Mac OS X v10 6 8 10 7 x 10 8 x Colour Depth Colour 48 bit colour processing Input 24 bit colour processing Output Greyscale 16 bit colour processing Input 8 bit colour processing Output Resolution Up to 19200 19200 dpi interp...

Page 223: ...s PCL6 BR Script3 PostScript 3 Resolution 600 dpi 600 dpi Print Speed 2 sided Monochrome Up to 7 sides minute Up to 3 5 sheets minute A4 size 1 Colour Up to 7 sides minute Up to 3 5 sheets minute A4 size 1 Print Speed Monochrome Up to 22 pages minute A4 size 1 Colour Up to 22 pages minute A4 size 1 First Print Time 2 Monochrome Less than 16 seconds at 23 C 230 V Colour Less than 16 seconds at 23 C...

Page 224: ...network specifications see Network on page 215 and Network User s Guide Model MFC 9140CDN MFC 9340CDW USB Hi Speed USB 2 0 1 2 It is recommended you use a USB 2 0 cable Type A B that is no more than 2 0 metres long Ethernet 3 10BASE T 100BASE TX Use a straight through Category 5 or greater twisted pair cable Wireless LAN 3 IEEE 802 11b g n Infrastructure mode Ad hoc mode IEEE 802 11g n Wi Fi Direc...

Page 225: ...t software Protocols IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 POP3 SMTP Client IPP IPPS FTP Client and Server CIFS Client TELNET Server SNMPv1 v2c v3 HTTP HTTPS server TFTP client and server ICMP Web Services Print Scan SNTP Client IPv6 NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port...

Page 226: ...a JPEG2000 image file or a transparency file is not supported Model MFC 9140CDN MFC 9340CDW Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models XPS version 1 0 Interface USB direct interface ...

Page 227: ...l USB 2 10 100Base TX Ethernet Wireless 802 11b g n For Drivers For Applications Windows Operating System Windows XP Home 1 4 Windows XP Professional 1 4 Printing PC Fax 3 Scanning 32bit x86 or 64bit x64 processor 150 MB 310 MB Windows XP Professional x64 Edition 1 4 64bit x64 processor Windows Vista 1 4 32bit x86 or 64bit x64 processor 500 MB 500 MB Windows 7 1 4 650 MB 1 2 GB Windows 8 1 4 Windo...

Page 228: ...ay not cover any damage arising from the use of non genuine Brother consumables Model MFC 9140CDN MFC 9340CDW Model Name Toner Cartridge Inbox Black Approx 2 500 pages A4 or Letter page 1 Cyan Magenta Yellow Approx 2 200 pages A4 or Letter page 1 Supply Black Approx 2 500 pages A4 or Letter page 1 TN 281BK Cyan Magenta Yellow Approx 2 200 pages A4 or Letter page 1 TN 285C TN 285M TN 285Y Drum Unit...

Page 229: ...s 69 70 71 Control panel overview 8 ControlCenter2 for Macintosh See Software User s Guide ControlCenter4 for Windows See Software User s Guide Cordless telephone non Brother 51 D Dialling a pause 54 Address Book 53 automatic fax redial 53 manual 53 Dimensions 206 Direct print 59 60 specification 216 Document how to load 34 35 Drum unit cleaning 99 102 Drum units replacing 80 E Envelopes 25 30 32 ...

Page 230: ... ring delay 41 Folio 28 30 G Greyscale 210 212 H Help Settings Tables 158 touchscreen messages 157 Home 9 Hook 51 L Labels 23 30 33 M Machine information firmware version 155 how to reset the machine 156 reset functions 156 serial number 155 Macintosh See Software User s Guide Maintenance routine 95 replacing belt unit 86 drum units 80 toner cartridges 73 waste toner box 90 Manual dialling 53 Memo...

Page 231: ...solution 213 specifications 213 Printing See Software User s Guide Programming your machine 157 Q Quality printing 145 R Redial 53 Remote setup See Software User s Guide Replacing belt unit 86 drum units 80 toner cartridges 73 waste toner box 90 Reports Transmission Verification 38 Resolution copy 211 fax standard fine superfine photo 210 print 213 scan 212 Ring delay setting 41 S Scan a document ...

Page 232: ...n touchscreen 114 if you are having difficulty copy quality 140 incoming calls 140 network 142 paper handling 136 print quality 145 printing 135 137 receiving faxes 138 scanning 141 sending faxes 139 software 141 telephone line 144 maintenance messages on touchscreen 114 paper jam 126 127 128 130 133 V VoIP 144 Volume setting beeper 20 ring 20 speaker 20 W Waste toner box replacing 90 Weights 206 ...

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Page 236: ...汇 潍坊市四平路电子街 35 号 0536 8210877 临沂 临沂批发城宇森 办公设备销售部 山东省临沂市临西五路与 水安路交汇西 600 米 0539 8067155 烟台 烟台三站新天鸿 办公设备商行 山东省烟台市芝罘屯路 12 号 3 楼 354 室 0535 2964171 湖北 武汉 武汉市大通电讯 设备有限公司 武汉市硚口区利济北路 80 号财源大厦主楼一层 5 号门面 027 85426778 襄阳 襄阳市三和现代 办公设备有限公 司 湖北省襄阳市春园路 17 11 号 火炬大厦旁火炬 路 1 号对面 0710 3233001 武汉 武汉鑫宝丰盛科 技有限公司 武汉市洪山区珞瑜路华中 数码城 9088B 027 51854915 荆州 荆州市维希数码 办公设备有限责 任公司 荆州市沙市区红门路 23 号飞腾电脑城 5015 0716 4310075 十堰 十堰金铭科贸有 ...

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Page 238: ...577 56588137 88861058 宁波 宁波新中讯数码 产品有限公司 宁波市镇明路 516 号 0574 87303595 台州 台州市路桥天虹 办公设备商行 台州市路桥区腾达路电子 数码城二楼 2646 号 世 纪广场西侧 0576 82438802 82517646 义乌 义乌市剑达通讯 器材有限公司 义乌市银龙商务楼 B19 20 号 0579 85841777 杭州 杭州盛瑞办公用 品有限公司 杭州市教工路 123 号华 门商务中心 502 室 0571 56771600 杭州 杭州蓝天电脑服 务有限公司 杭州市学院路 58 号华星 创业大楼 103 号 0571 56831125 绍兴 绍兴市越城恒誉 办公设备商店 绍兴市长桥直街 110 号 0575 85089619 嘉兴 嘉兴市理想商贸 科技有限公司 嘉兴市越秀北路 146 号 0573 82117943 瑞安 瑞...

Page 239: ...8 号鸿雁电子市场 N 栋 2 号 0791 88600759 九江 九江怡和信息技 术有限公司 九江市滨江路 289 号滨 江国际 D 座 1501 室 0792 8103338 南昌 南昌盛瑞办公用 品有限公司 南昌市八一大道 96 号华 龙国际大厦 605 室 0791 82080627 上饶 上饶市佳忆通贸 易有限公司 上饶市中山西路 86 号 0793 8211700 湖南 长沙 湖南长沙正道电 子贸易有限公司 长沙市朝阳路 253 号铁 银商务楼 501 室 0731 84130061 长沙 湖南金悦科技发 展有限公司 湖南长沙解放东路 10 号 0731 84131468 岳阳 岳阳天娇数码科 技有限公司 岳阳市巴陵中路天正电脑 城二楼 216 号 0730 3229812 四川 成都 成都欣光电科技 有限责任公司 成都市武侯区致民路 34 号附 29 号 1 栋 1 层 2...

Page 240: ... 备有限公司 贵阳市富水中路 11 号恒 生大厦 20 楼 0851 5810111 云南 昆明 昆明春秋数码科 技有限公司 昆明市教益路戎锦花园 9 幢 105 室 0871 5198286 福建 福州 福州正威数码科 技有限公司 福州市东大路 150 号恒 裕大厦西侧一楼 0591 87326462 泉州 泉州市新境界数 码科技有限公司 泉州市鲤城区九一路 108 号 0595 22176716 22287718 厦门 厦门市汉韦电子 有限公司 福建省厦门市湖里区仙岳 路 680 号龙门天下 10 号 店 后 0592 5500712 漳州 漳州市瑞宝办公 设备有限公司 漳州市芗城区南昌路电子 城 B2 栋 25 号 0596 2097110 龙岩市 龙岩市拓普晟电 子有限公司 龙岩市新罗区交易城数码 广场 C 16 号 0597 2234520 省 城市 维修站名称 维修站地址 区号...

Page 241: ...区华强北路上 步工业区 205 栋 4078 室 8008303255 直拨 广州 广州置安数码科 技有限公司 广州市天河区天河路 490 号壬丰大厦 1905 室 020 38886959 汕头 汕头市铭虹办公 设备有限公司 汕头市澄海区外环西路消 防大队斜对面 0754 85717295 深圳 深圳市恒威佳讯 数码科技有限公 司 深圳市福田区振华路 56 号兰光大厦 C 座 3 楼 319 室 0755 83649323 惠州 惠州市华威达办 公设备有限公司 惠州市黄塘惠州电脑城新 区 CA08 0752 2120050 江门 江门市华信兴智 能科技发展有限 公司 江门市环市一路 15 号 109 室 0750 8221222 中山 中山市西区天循 办公设备经营部 中山市西区富华道 6 号西 苑电脑城 1107 号 0760 86116328 东莞 东莞市云轩办公 设备有限公司 东莞市...

Page 242: ...ase visit our service website www 95105369 com To search consumables purchase shop please visit Brother company website www brother cn BROTHER CHINA LTD 广西 南宁 南宁市迪翔科技 有限公司 南宁市星湖路 17 3 号龙 华大厦西楼 3 楼 318 号 0771 5876145 南宁 南宁市安华办公 设备有限公司 南宁市星湖路南二里 3 号 星湖综合楼一楼 0771 5357290 海南 海口 海口美兰天舜办 公设备经营部 海口市海秀路 DC 商业城 新区二楼 212 档 0898 66757428 省 城市 维修站名称 维修站地址 区号 电话 ...

Page 243: ... Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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