Troubleshooting
55
B
Jam Tray 1
Jam Tray 2
The paper is jammed in the
paper tray of the machine.
Paper is jammed in paper tray 1 or tray 2
Limit Exceeded
The printing limit set by Secure
Function Lock 2.0 was
reached.
Contact your administrator to check your
Secure Function Lock Settings.
Log Access Error
The machine could not access
the print log file in the server.
Contact your administrator to check the Store
Print Log to Network settings.
For detailed information
uu
Network User's
Guide:
Store Print Log to Network
Manual Feed
Manual
was selected as the
paper source when there was
no paper in the MP tray.
Place paper in the MP tray. If the machine is in
Pause mode, press
Start
. (See
in the multi-purpose tray (MP tray)
No HUB Support
A USB hub device is
connected to the USB direct
interface.
Disconnect the USB hub device from the USB
direct interface.
No Paper
The machine is out of paper in
the specified tray or all trays, or
paper is not correctly loaded in
the paper tray.
Do one of the following:
Refill paper in the paper tray shown on the
LCD. Make sure the paper guides are set to
the correct size.
Remove the paper and load it again. Make
sure the paper guides are set to the correct
size.
No Toner
The toner cartridge or the drum
unit and toner cartridge
assembly is not installed
correctly.
Remove the drum unit and toner cartridge
assembly, remove the toner cartridge from the
drum unit, and re-install the toner cartridge
back into the drum unit again. Re-install the
drum unit and toner cartridge assembly back in
the machine. If the problem continues, replace
the toner cartridge.
(See
No Tray
The standard paper tray is not
installed or not installed
correctly.
Re-install the standard paper tray.
Not Available
The requested function is not
permitted to all User IDs by
Secure Function Lock 2.0.
Contact your administrator to check your
Secure Function Lock Settings.
Error Message
Cause
Action
