Troubleshooting
56
10
The bobbin thread is almost empty.
This message is displayed when the bobbin thread is running out. Although a
few stitches can be embroidered when the “Start/Stop” button is pressed,
replace with a wound bobbin immediately.
When embroidering, press
(Thread cutter button) to cut the threads, raise
the presser foot, remove the embroidery frame, and then replace the bobbin
with one wound with plenty of embroidery bobbin thread.
11
The bobbin winder safety device has activated. Is the
thread tangled?
This message is displayed when the bobbin is being wound, and the motor
locks because the thread is tangled, etc.
12
The safety device has been activated. Is the
thread tangled? Is the needle bent?
This message is displayed when the motor locks due to tangled thread or for
other reasons related to thread delivery.
13
The SSID and Network Key are incorrect.
The security information (SSID/network key (password)) is incorrect.
Reconfirm the SSID and security information (network key (password)). (page
15)
Refer to “How can I find the wireless security information (SSID and network
key)” on page 57.
14
The wireless LAN access point/router cannot be
detected.
The wireless access point/router cannot be detected.
1. Check the following 4 points.
-
Make sure that the wireless access point/router is powered on.
-
Move your machine to an area where no items can obstruct the wireless
network signal, such as metal doors or walls, or closer to the wireless
access point/router.
-
Temporarily place your machine within about 1 m (3.3 feet) from the
wireless access point when you are configuring the wireless settings.
-
If your wireless access point/router is using MAC address filtering,
confirm the MAC address of this machine is allowed in the filter.
2. If you manually entered the SSID and security information (SSID/
authentication method/encryption method/network key (password)), the
information may be incorrect. Reconfirm the SSID and security information
and re-enter the correct information as necessary. (page 15) Refer to “How
can I find the wireless security information (SSID and network key)” on
page 57.
15
The wireless security information (Authentication
method, Encryption method, Network Key) is
incorrect.
The wireless security information (authentication method/encryption method/
network key (password)) is incorrect.
Refer to the table for the [The authentication and encryption methods used by
the selected wireless LAN access point/router are not supported by your
machine.] error message, and reconfirm the wireless security information
(authentication method/encryption method/network key (password)). (page
15)
Refer to “How can I find the wireless security information (SSID and network
key)” on page 57.
16
The wireless setting is not activated.
The wireless network setting is not activated.
Activate the wireless network. (page 15)
17
This pattern cannot be used.
This message appears when you try to retrieve a pattern that cannot be used
with this machine, such as when the data is corrupted, or when trying to
combine split patterns.
18
This USB media cannot be used.
This message is displayed when you try to use incompatible media. Please
visit our website (https://s.brother/cphaq/) for details on the USB media that
can be used.
19
F**
If error message [F**] appears in the LCD while the machine is being used, the
machine may be malfunctioning. Contact your authorized Brother dealer or
the nearest Brother authorized service center.
Error messages
Cause/solution
