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Chapter 12

12

Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens,
your machine often identifies the problem and displays an error message. The list below explains the
most common error messages.

ERROR MESSAGE

CAUSE/ACTION

The machine is out of ribbon or the print cartridge is not
properly installed. Install the print cartridge again. (See

Replacing the Print Cartridge

The documents were not inserted or fed properly, or were
too long. (See

The fax machine is out of paper or paper is not properly
loaded in the paper tray. Refill the paper or remove the
paper and load it again. If this error appears while
receiving a fax, load paper to restart printing. If you were
coping or printing reports, load paper and try again. (See

A poor quality phone line resulted in a communications
error. Try the call again.

You have requested a polling call from another party, but
the other fax machine is not in Poll Waiting mode. Verify
the other parties polling setup.

The print head has overheated. Wait 30 minutes for it to
cool.

The cover is not completely closed. Close the cover.

The other party has disconnected during a call or fax.

The fax machine has a mechanical problem. Unplug the
machine. Then contact your Brother dealer for service.

The number you called does not answer or is busy. You
may also have reached a number not connected to a fax.
Check the number and call again.

CHECK CARTRIDGE

RESET OR REPLACE

CHECK DOCUMENT

REMOVE PAPER

CHECK DOCUMENT

PRESS STOP KEY

CHECK PAPER

RELOAD PAPER

COMM.ERROR

CONNECTION FAIL

COOLING DOWN

WAIT FOR A WHILE

COVER OPEN

PLS CLOSE COVER

DISCONNECTED

MACHINE ERROR XX

CALL YOUR DEALER

NO RESPONSE/BUSY

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Summary of Contents for 1030e

Page 1: ...FAX 1020e FAX 1030e USER S GUIDE ...

Page 2: ...g the Index at the back of this manual Also throughout this manual you will see special symbols alerting you to important information cross references and warnings Illustrations of some screen displays also help you choose the correct key presses Symbols Used In This Manual Additionally your machine can print a Help List Make sure that there is no document in the ADF and press Memory Reports and 1...

Page 3: ...on Mode your machine displays a list of main menu options from which you can choose These options appear one after the other on the display Select an option by pressing Menu Set when the option appears on the LCD You can scroll more quickly through options by pressing When the screen displays your selection press Menu Set Use to scroll backward if you passed your choice or to save key strokes Both...

Page 4: ...HE APPROPRIATE CONNECTOR APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than which it was originally purchased and does not offer any warranty in the event that this product is used on public telecommunication lines in another country ...

Page 5: ...w 12 BASIC USE Chapter 1 Setup Initial Settings 14 Custom Settings 15 Setup Quick Dial Numbers for Easy Dialling 18 Chapter 2 Sending a Fax Scanning Adjustment 21 Sending Operation 21 Dialling a Number 22 Chapter 3 Receiving a Fax Answer Mode Settings 24 Receiving a Fax 27 Chapter 4 Making Copies Copy Functions 29 Chapter 5 Telephone Making a Call 31 Answering a Call 33 Chapter 6 Printing Reports ...

Page 6: ...pter 11 Message Manager Only for FAX 1030e Message Manager Mode 60 Fax Forwarding Paging 65 Remote Retrieval 67 MAINTENANCE Chapter 12 Troubleshooting and Maintenance Error Messages 72 Document Jams and Paper Jams 74 Difficulty with Operation 76 Packing and Shipping the Machine 78 Regular Maintenance 79 Chapter 13 Important Information Important Safety Instructions 83 APPENDIX Chapter 14 Specifica...

Page 7: ...g cartridge is already installed in the machine Keep the packing materials for possible future transport If you do not pack the machine properly it could void your warranty 2 Read the Quick Setup Guide Follow the instructions on the Brother Quick Setup Guide to set up the machine 3 Using the telephone Pick up the handset When you hear a dial tone dial the number using the dial pad To hang up repla...

Page 8: ...nt paper jams Press Resolution before you send the fax to select the resolution for the document you are sending If you wish to send in STANDARD resolution i e a general fax with no graphics then the default is STANDARD and the resolution button need not be pressed See Resolution page 21 DO NOT use curled wrinkled paper folded ripped paper or paper with staples paper clips paste or tape attached D...

Page 9: ...r EXT and press Menu Set when the screen displays your selection Press Stop Exit Press Menu Set 8 3 The screen prompts you to choose an OGM Press or to reach TAD MESSAGE This is the only setting you can select if you want to turn the Message Manager on Press Menu Set Press or to select RECORD MSG and press Menu Set Pick up the handset to record a message For example Hello We are unable to take you...

Page 10: ...e is equipped with an internal battery which will keep the date and time information for up to about 15 hours FAX 1030e or about 9 hours FAX 1020e after power has been cut off After this time the date and time will be lost and you will have to re enter the information In the event of a power failure all settings in the menus are stored permanently except for the settings that are valid for the nex...

Page 11: ...ving a Fax page 24 If the machine is to be connected to a multi line system ask your installer to connect the unit to the last line on the system This prevents the unit from being activated each time a telephone call is received If you are installing the machine to work with a PABX 1 It is not guaranteed that the unit will operate correctly under all circumstances with a PABX Any cases of difficul...

Page 12: ...onnected downstream of your machine in a master slave configuration In such a configuration this machine can always detect whether a telephone is in use thus it will not attempt to seize the line during that time This is known as telephone off hook detection The inadvisable configuration is shown in figure 1 below and the recommended master slave configuration is shown in figure 2 This new connect...

Page 13: ... TAD The fax machine s Ring Delay setting does not apply 3 Record the outgoing message on your external TAD see below 4 Set the external TAD to answer calls 5 Set MESSAGE STORE Function menu 8 1 to VOICE EXT Only for FAX 1030e 6 Set the Answer Mode to TAD ANSWER MACH Only for FAX 1020e On FAX 1030e set the Answer Mode to TAD MSG MGR Do not connect a TAD elsewhere on the same phone line your machin...

Page 14: ...ers that they must enter the remote activation code to send a fax Sequence of External TAD Reception When you leave your machine set in TAD mode all calls will be answered by the externally connected telephone answering device and fax calls will be received automatically provided they come from a machine which sends standard Calling tone CNG Incoming Call The call is picked up by the TAD Recommend...

Page 15: ...r you can also connect a separate telephone to your machine as shown below Whenever this external phone or TAD is in use the screen displays EXT TEL IN USE and if the fax handset is lifted an alarm sounds To disconnect the call on the external phone and switch to the fax lift the handset and press Tel FAX 1020e or Speaker phone FAX 1030e External Telephone Extension Telephone ...

Page 16: ...s and can be used as a keyboard for entering information into the machine key lets you switch the dialling type during a telephone call from PULSE to TONE 9 R Use this key to gain access to an outside line and or to recall the operator or transfer a call to another extension when it is connected to a PABX 0 Search Mute Lets you dial stored phone numbers by pressing and a two digit number Also lets...

Page 17: ...ckward to set a menu selection Also you can use these keys to do an alphabetical search for the names of stored numbers Press to scroll through the menus and options OR You can press these keys to adjust the ring or speaker volume F Stop Exit Stops a fax cancels an operation or exits from function menu mode G Liquid Crystal Display The LCD displays messages to help you set up and operate your fax ...

Page 18: ...en you want multiple copies of a multiple page original in order 8 Copy Makes a copy 9 Speaker phone Lets you speak to the person at the other end and dial telephone and fax numbers without lifting the handset 0 Dial Pad Dials phone and fax numbers and can be used as a keyboard for entering information into the machine key lets you switch the dialling type during a telephone call from PULSE to TON...

Page 19: ...ur settings in the machine or Press to scroll forward or backward to set a menu selection Also you can use these keys to do an alphabetical search for the names of stored numbers Press to scroll through the menus and options OR You can press these keys to adjust the ring or speaker volume H Stop Exit Stops a fax cancels an operation or exits from function menu mode I Liquid Crystal Display The LCD...

Page 20: ...on your cover pages and on the call back messages See Electronic Cover Page page 36 and Call Reservation page 39 It is important that you enter the fax and telephone numbers in the internationally standardised format i e in accordance with the following strict sequence The plus character by pressing key Your Country Code e g 44 for the United Kingdom 41 for Switzerland Your local area code minus a...

Page 21: ...sing Each key press changes the volume to the next setting The new setting will remain until you change it again When you enter your name see Entering Text page 91 The telephone number you enter is used only for the Call Back Message and Cover Page features If you do not enter a fax number no additional information can be entered To enter a space press once between numbers and twice between charac...

Page 22: ... set PBX ON If not set OFF 1 Press Menu Set 1 4 The screen displays 2 Press or to select ON or OFF and press Menu Set when the screen displays your selection 3 Press Stop Exit Setting the Clock Change You can easily let the machine s clock gain or lose one hour by using this feature 1 Press Menu Set 1 5 The screen displays 2 Press or to select Summer Time to gain an hour or Winter time to lose an ...

Page 23: ...e setting to PULSE by following the steps below 1 Press Menu Set 1 7 The screen prompts you to select TONE or PULSE 2 Use or to select the dialling mode and press Menu Set when the screen displays the dialling mode you want 3 Press Stop Exit Although this equipment can use either Pulse or Tone signalling only the performance of the Tone signalling is subject to regulatory requirements for correct ...

Page 24: ...prompts you to enter a name for this number 4 Use the dial pad to enter the name up to 15 characters See Entering Text page 91 OR Go to Step 5 to store the number without a name 5 Press Menu Set The screen prompts you to select the type of number this is Use or to select the type you want 6 Press Menu Set Return to Step 2 to store another One Touch dial number OR Press Stop Exit When you dial a On...

Page 25: ... name 7 Press Menu Set 8 The screen prompts you to select the type of number this is Use or to select the type you want 9 Press Menu Set 10 Return to Step 2 to store another Speed Dial number OR Press Stop Exit Changing One Touch and Speed Dial Numbers If you try to store a One Touch or Speed Dial number in a location where a number is already stored the screen displays the current name stored the...

Page 26: ...ick Dial key where you wish to store the number For example press One Touch Dial key 2 to use as a Group 3 Use the dial pad to enter the group number for example press 1 for Group 1 4 Press Menu Set Enter the One Touch or Speed Dial numbers in this group For example for One Touch 3 press One Touch Dial key e g 03 For Speed Dial location 09 press Search Mute then press 0 9 on the dial pad The scree...

Page 27: ... document in the feeder you can use the Resolution key Press Resolution continuously until you see your selection on the screen If you want to set a different resolution for each page see Multiple Resolution Transmission page 44 Sending Operation Manual Transmission Manual transmission lets you hear the dial tone ringing and fax receiving tones before sending the fax 1 Insert the document face dow...

Page 28: ...ess and the two digit Speed Dial number 3 Press Fax Start Search You can search for names you have stored in One Touch and Speed Dial memories See Storing One Touch Dial Numbers page 18 and Storing Speed Dial Numbers page 19 Names are displayed alphabetically 1 Insert the document face down in the ADF 2 Press Search Mute 3 To search for numbers alphabetically by name enter the first letter of the ...

Page 29: ...m of 112 different locations in a few simple steps After the Broadcast is completed a Broadcast Report will be printed automatically to let you know the results 1 Insert the document face down in the ADF 2 Press Memory Reports The screen displays how much memory is available 3 Enter the One Touch and Speed Dial numbers Search numbers or a Group number you have stored one after the other 4 Press Fa...

Page 30: ...ou select this setting you will need to set the Ring Delay and F T Ring Time features on the following pages See For F T Fax Tel Mode Only page 45 TAD FAX 1020e This is the only setting in which you can use an external answering machine Your telephone answering device answers every call Once the external telephone answering device TAD answers the machine listens for fax tones If it detects fax ton...

Page 31: ...e rings before it answers See Operation from an External or Extension Telephone page 45 and For F T Fax Tel Mode Only page 45 1 Press Menu Set 2 1 If you have a FAX 1020e go to Step 3 2 Press or to select RING DELAY and press Menu Set 3 Press or to select how many times the line rings before the machine answers and press Menu Set when the screen displays your selection 4 Press Stop Exit If you are...

Page 32: ...nouncement they cannot leave a message See Erasing the Outgoing Message OGM page 62 for directions to erase the announcement 1 Press Menu Set 8 3 The screen prompts you to choose F T MESSAGE TAD MESSAGE or PAGING MSG 2 Press or to select F T MESSAGE and press Menu Set 3 Press or to select RECORD MSG and press Menu Set then pick up the handset to record a message 4 Replace the handset Your announce...

Page 33: ...e of a poor phone line connection just press Fax Start or press the Activation Code 5 1 You have to set Remote Activation to ON in Menu Set 2 4 to use 5 1 1 Press Menu Set 2 3 2 Use or to select ON SEMI or OFF and press Menu Set when the screen displays your selection 3 Press Stop Exit If you ve set the feature to ON but your machine doesn t automatically connect a fax call when you lift an extern...

Page 34: ... paper is put in the paper tray The last fax received will be printed as soon as fresh paper is put in the paper tray 1 Press Menu Set 2 6 The screen displays 2 Use or to select ON or OFF and press Menu Set when the screen displays your selection 3 Press Stop Exit Printing a Fax from Memory Only for FAX 1020e If you have fax storage ON for remote retrieval you can still print a fax from the machin...

Page 35: ...cked press Copy OR If you want copies sorted collated press Sort 3 Enter the number of copies you want up to 99 4 Press Copy The default resolution for a single copy is S FINE Set the resolution to PHOTO for photographs by using the Resolution key The default resolution for multiple copies is FINE Set the resolution to S FINE for small print or artwork and PHOTO for photographs by using the Resolu...

Page 36: ...s original size select 100 1 Insert the document face down in the ADF 2 Press Enlarge Reduce 3 Use or to choose a ratio setting 4 Press Copy OR Sort if you want sorted copies 5 Enter the number of copies you want up to 99 For example press 9 for nine copies 6 Press Copy The default resolution for reducing and enlarging copies is FINE Set the resolution to S FINE for small print or artwork and PHOT...

Page 37: ...wered on the monitor speaker If you press Tel before lifting the handset the call will be disconnected Replace the handset to finish the call For FAX 1030e press Fax Start and when the call is answered you can now speak to the party at the other end without lifting the handset Press Speaker phone when you finish the conversation One Touch Dialling 1 Pick up the handset OR Press Speaker phone for F...

Page 38: ...030e only 2 Press Redial Pause 3 To hang up replace the handset OR Press Speaker phone for FAX 1030e only Pause Press Redial Pause to insert a pause between digits to be dialled If your fax machine is connected to a PABX you may need to insert an additional number prefix e g 9 and a pause before each fax or telephone number to gain access to the outside line When you press Redial Pause a dash will...

Page 39: ... your voice echoed during the call Hang up and try the call again OR Pick up the handset Mute 1 Press Search Mute to put a call on hold 2 You can replace the handset without disconnecting the call 3 Pick up the machine s handset or press Speaker phone for FAX 1030e only to release the call from hold If you press Search Mute without lifting the handset or pressing Speaker phone for FAX 1030e only t...

Page 40: ...port indicates you should check the readability of certain pages resend those pages When the feature is ON the report is printed with every fax you send 1 Press Menu Set 7 1 2 Press or to select ON or OFF and press Menu Set 3 Press Stop Exit Setting the Journal Period You can set the machine to print activity reports at specific intervals 1 3 6 12 24 hours 2 4 or 7 days If you set the interval to ...

Page 41: ...Lists names and numbers stored in One Touch and Speed Dial memory in numerical order Journal lists information about the last 30 incoming and outgoing faxes TX means Transmit RX means Receive Choose if Transmission Verification Report is printed after all Faxes sent Quick dial list above alphabetically Lists settings for INITIAL SETUP SETUP RECEIVE SETUP SEND REPORT SETTING REMOTE FAX OPT SETUP TA...

Page 42: ...14 This feature does not work without the Station ID You can set the fax to send a cover page with a particular document This cover page will include the number of pages in your document 1 Insert the document face down in the ADF 2 Press Menu Set 3 1 3 Press Menu Set when the screen displays NEXT FAX ONLY 4 Press or to select ON or OFF and press Menu Set 5 Press or to view the comment selections 6...

Page 43: ...ted ON the screen displays the cover page comment options Press or to view comment selections 5 Press Menu Set when the screen displays your selection The screen displays 6 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 to exit if you are finished choosing settings Using a Printed Cover Page If you prefer using a printed cover page that you ...

Page 44: ... if you have finished choosing settings then go to Step 5 5 Enter the fax number you are calling and press Fax Start Memory Transmission You can scan a fax into the machine s memory This will be sent as soon as the scan is completed This way you don t have to wait for the entire fax to be transmitted before you retrieve your original If you get a OUT OF MEMORY message while scanning the first page...

Page 45: ...tion 4 If you set Call Reservation to ON the screen displays the current setting for Call Back Message Press or to select ON or OFF and press Menu Set when the screen displays your selection The screen displays 5 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 6 The screen prompts you to en...

Page 46: ...You can dial this fax call manually or by using Redial or One Touch dialling When you use One Touch Dial only the memory location not the name of the person you are calling is displayed 1 Insert the document face down in the ADF If necessary press Resolution to adjust resolution 2 Enter the fax number and press Fax Start 3 Press Menu Set The screen displays NEXT FAX RESERVD 4 To cancel the reserva...

Page 47: ...nsert the document you want to send now in the ADF 4 Enter the number for the fax you want to send now and press Fax Start 5 After the transmission is finished return the first document to the ADF 6 Press Menu Set 5 to restore the timer Memory Security This feature allows you to prevent unauthorised access to the machine When switched ON Memory Security prohibits most functions The following funct...

Page 48: ...Security is now switched ON Changing the Memory Security Password 1 Press Menu Set 0 1 2 Press or to choose SET PASSWORD 3 Press Menu Set The screen prompts you to enter the old password 4 Enter the current password 5 Press Menu Set 6 Enter a 4 digit number as a new password 7 Press Menu Set The screen prompts you to re enter the new password 8 Enter the new password again and press Menu Set 9 Pre...

Page 49: ... seconds the display reverts to normal Memory Security is now switched OFF Then all the data saved in the memory will be printed out If you forget the Memory Security password please contact your Brother dealer for service or the help number given with the warranty documentation If the password you enter at Step 4 is incorrect the screen would display WRONG PASSWORD After 2 seconds the display wil...

Page 50: ...e ADF then press Menu Set 3 4 2 Use or to select resolution for page 1 and press Menu Set 3 Repeat Step 2 for subsequent pages Press Stop Exit when you are finished The screen displays 4 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 5 The screen prompts you to enter the fax number you wan...

Page 51: ...in Menu Set 2 4 to use 5 1 or 5 1 If you answer a call and no one is on the line assume you are receiving a fax If you are using the machine phone press Fax Start then hang up If you are using an extension phone press 5 1 wait for fax receiving tones chirps then hang up If you are using an external phone press 5 1 and wait for the phone to be disconnected the screen displays RECEIVE before you han...

Page 52: ... be possible to speak with the caller from the cordless phone Speech between the fax machine and the cordless phone intercom is not possible Changing Remote Codes Remote Codes might not work with some telephone systems The preset Activation Code is 5 1 The preset Deactivation Code is 5 1 The preset Activation Voice Code is 8 1 To change Remote Codes 1 Press Menu Set 2 4 2 Press or to select ON or ...

Page 53: ...aller ID For Business All businesses profit from a quicker response to customer calls At Home Residential customers can protect themselves from unwanted calls by seeing the callers name or number before they answer Set the Caller ID to ON If you have BT Caller ID on your line then this function should be set to ON to display the caller s phone number on the fax LCD as the telephone rings 1 Press M...

Page 54: ...e stored in the memory and select the caller you want your machine to dial Call Reply is a convenient feature whereby your Brother fax can dial back a voice fax call on hook to the opposite party associated with a Caller ID number which has been captured into memory This saves you from having to copy and dial back to that number manually 1 Press Menu Set 0 2 The screen displays 2 Press or to selec...

Page 55: ...ll return to the current date and time display You are no longer in the call reply mode Any problems or queries in using network services should be raised in the first instance with your network operator s With Call Reply automatic redial does not function in cases where the called party is busy or doesn t answer Call Reply to DDI numbers via Caller ID Calls derived from a caller ID number to dest...

Page 56: ...tive ringing function allowing you to dedicate a second phone number on the same phone line just for receiving faxes Setting the machine to work with BT Call Sign 1 Set the machine to MANUAL mode 2 Press Menu Set 0 3 The screen displays the current setting of this feature 3 Press or to select ON or OFF 4 Press Menu Set 5 Press Stop Exit You can switch it off temporarily then turn it back on When y...

Page 57: ...want to poll and then to press Fax Start 3 Enter the fax number you are polling and press Fax Start The screen displays DIALING Setup for Polling Receive with Secure Code You need to make sure you are using the same ID number as the other party 1 Press Menu Set 2 7 2 Press or to choose SECURE and press Menu Set 3 Enter a four digit number This is the same as the security code of the fax machine yo...

Page 58: ...p 4 Afterward a Sequential Polling Report will be printed 1 Press Menu Set 2 7 The screen displays 2 Press or to choose STANDARD SECURE or TIMER and press Menu Set when the screen displays the setting you want 3 If you selected STANDARD the screen prompts you to enter the fax number you want to poll and then to press Fax Start If you selected SECURE enter a four digit number and press Menu Set If ...

Page 59: ...etrieved in the ADF 2 Press Menu Set 3 8 The screen displays 3 Press or to choose STANDARD and press Menu Set The screen displays 4 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 5 5 Press Fax Start The screen displays POLLED WAITING You can store your document into the machine s memory an...

Page 60: ...ditional settings The display returns to the Setup Send menu OR Press 2 if you are finished choosing settings and go to Step 6 6 Press Fax Start and wait for the fax to be polled Secure Polling Secure Polling is a way to keep your documents from falling into the wrong hands while the fax machine is set up for polling You can use Secure Polling only with another Brother fax machine Your four digit ...

Page 61: ...ing Number When Fax Forwarding is set to ON your fax machine stores the received fax in memory then dials the fax machine phone number you have programmed and forwards the fax message 1 Press Menu Set 8 1 2 Press or to select ON or OFF and press Menu Set The screen prompts you to enter the number of the fax machine where faxes will be forwarded 3 Enter the forwarding number up to 20 digits and pre...

Page 62: ...digit code using number keys 0 9 and and press Menu Set The cannot be changed Do not use the same digits that appear in your Remote Activation Deactivation Code or Activation Voice Code 3 Press Stop Exit Using Your Remote Access Code 1 Dial your fax machine phone number from a touch tone phone 2 When your fax machine answers and beeps immediately enter your Remote Access Code 1 5 9 3 The fax machi...

Page 63: ... you registered is correct Now the machine will start Fax Forwarding 2 Fax forwarding 4 FAX FWD No 6 FAX STORAGE ON You can set FAX STORAGE ON or OFF Switching Fax Storage OFF is only possible if there are no faxes stored in the memory or if all faxes have been erased using Remote Control 9 6 3 7 FAX STORAGE OFF 96 Retrieve FAX 1 Memory Status List You must use a remote fax machine in order to rec...

Page 64: ... machine and sends the Memory Status List The remote fax machine prints the List Retrieving Fax Messages 1 Dial your fax machine s number 2 When you hear the beep immediately enter your Remote Access Code 1 5 9 3 As soon as you hear two short beeps use the dial pad to press 9 6 2 4 Using the dial pad enter the number up to 20 digits of the remote fax machine where you want your fax messages forwar...

Page 65: ...Status List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your fax machine beep hang up and wait Your fax machine calls the remote fax machine Your fax machine then sends the Memory Status List showing the new forwarding number to the remote fax machine 8 Check the forwa...

Page 66: ...Message Manager TAD Mode by pressing 1 DOC ON VOICE ON Both voice and fax messages are stored You can use the Fax Forwarding or Paging features and retrieve voice and fax messages remotely 2 DOC ON VOICE EXT You need an external answering machine connected to the fax machine for this setting Fax messages are stored in the Message Manager memory but voice messages are stored in your external answer...

Page 67: ...ge is less than 20 seconds long 1 Press Menu Set 8 3 The screen prompts you to choose an OGM 2 Press or to reach TAD MESSAGE 3 Press Menu Set 4 Press or to select RECORD MSG and press Menu Set 5 Pick up the handset to record a message For example Hello We are unable to take your call at this time Please leave a message after the signal If you wish to send a fax please press 5 1 wait for the fax to...

Page 68: ...ew messages they won t be lost The new messages will be played automatically and the LCD will ask you to acknowledge the new faxes Press 1 to print and automatically delete the faxes from memory OR Press 2 to save the faxes in memory until printing is convenient What Happens When the Memory Is Full Print the Memory Status List and select the item to be cleared This will clear space for new message...

Page 69: ... the message you want to play 3 Press Stop Exit Printing a Fax Message Once you print a new fax message stored in memory it is erased from the memory automatically 1 Press Play Record After two seconds the machine begins to play voice messages 2 After playing voice messages the display asks if you want to print fax messages that are in the memory There is no display if there are no faxes 3 To prin...

Page 70: ...out erasing 4 Press Stop Exit To erase messages all at once 1 Press Erase The screen prompts you to choose what kind of messages you want to erase 2 Press or to select erasing all voice messages ALL VOICE all document messages ALL DOC or all messages both voice and fax ALL MSG and press Menu Set 3 Press 1 to erase OR Press 2 to exit without erasing Setting the Maximum Time for Incoming Messages Th...

Page 71: ... You can record a telephone conversation by pressing Play Record during the conversation Your recording can be as long as the Incoming Message Maximum Time You and the other party will hear a beep every 15 seconds while recording You cannot record a conversation using the Speakerphone Fax Forwarding Paging When Paging is set to ON your machine dials the pager number you have programmed and when co...

Page 72: ...Press or to reach PAGING MSG and press Menu Set 3 Press or to select RECORD MSG and press Menu Set 4 Pick up the handset to record a message 5 Press Stop Exit and replace the handset The Message Manager plays your OGM 6 Press Stop Exit Programming the Paging Number 1 Press Menu Set 8 6 2 Press or until the screen displays PAGING and press Menu Set The screen prompts you to enter your pager number ...

Page 73: ...nd If you wait longer than 30 seconds to enter a command the machine hangs up If you enter an invalid command the machine beeps three times 5 Press 9 0 to reset the machine when you finish 6 Hang up Changing the Remote Access Code Enter your Remote Access Code when the machine picks up your call so you can access features remotely The access code is preset to 1 5 9 but you can change this 1 Press ...

Page 74: ... code erases all recorded messages not one at a time 94 Play and Record OGM in memory 1 Play 1 TAD MSG The machine plays the selected OGM You can stop playing OGMs by pressing 9 2 F T MSG 3 PAGING MSG 2 Record 1 TAD MSG After one long beep you can record the selected OGM You will hear the message played once You can stop recording the message by pressing 9 2 F T MSG 3 PAGING MSG 95 Changing Fax Fo...

Page 75: ...he fax message from the memory 97 Check the receiving status You can check whether your fax machine has received any Document or Voice messages If yes you will hear one long beep If no you will hear three short beeps 1 Document 2 Voice 98 Change Answer Mode If you hear one long beep you can change the answer mode If you hear three short beeps you cannot change it Example There is no TAD MSG when y...

Page 76: ...x machine and sends the Memory Status List The remote fax machine prints the List Retrieving Fax Messages 1 Dial your fax machine s number 2 When you hear the beep immediately enter your Remote Access Code 1 5 9 3 As soon as you hear two short beeps use the dial pad to press 9 6 2 4 Using the dial pad enter the number up to 20 digits of the remote fax machine where you want your fax messages forwa...

Page 77: ...atus List when you hear two short beeps use the dial pad to press 9 6 1 6 Use the dial pad to enter the number of the remote fax machine up to 20 digits and then press 7 After you hear your fax machine beep hang up and wait Your fax machine calls the remote fax machine Your fax machine then sends the Memory Status List showing the new forwarding number to the remote fax machine 8 Check the forward...

Page 78: ...were coping or printing reports load paper and try again See Paper Jam page 74 A poor quality phone line resulted in a communications error Try the call again You have requested a polling call from another party but the other fax machine is not in Poll Waiting mode Verify the other parties polling setup The print head has overheated Wait 30 minutes for it to cool The cover is not completely closed...

Page 79: ...ng Sort Reduce or Enlarge function If you get an OUT OF MEMORY message while scanning the first page press Stop Exit to cancel the scan If you get an OUT OF MEMORY message while scanning in a subsequent page you will have the option to press Fax Start to send the pages scanned so far or to press Stop Exit to cancel the operation You can also print faxes received in memory to delete them erase voic...

Page 80: ...o release levers to release the white roller 3 Pull the document towards the front of the machine 4 Lock the two release levers back in place 5 Close the cover and press Stop Exit Paper Jam The recording paper is jammed in the paper tray 1 Open the paper tray cover and remove the paper in the paper tray Front Cover Release Levers Paper Tray Cover Paper Tray ...

Page 81: ...t pull the jammed paper towards the front and remove it as per diagram B If you cannot see any jammed paper remove the ribbon cassette and check underneath Remove any jammed paper 4 Close the top cover Press the both edges of the top cover and close it until it clicks 5 Put the recording paper back into the paper tray 6 Close the paper tray cover Sharp Edge OPEN button Top Cover Paper Tray A B ...

Page 82: ...our setup either FAX F T FAX TEL or TAD Check for dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection Connect a standard telephone handset to the machine s telephone jack If there is no ringing when you call your machine call your Telephone Company to check the line No Dial Tone on the Handset Press Speaker phone for FAX 10...

Page 83: ...chine If you have answered at the machine s handset press Fax Start and hang up immediately If you answered at an extension phone press your three digit Remote Activation Code the factory setting is 5 1 When your machine answers hang up Machine goes into receive mode when the caller is not a fax If the machine is set to Fax Detect ON it is more sensitive to sounds The machine may mistakenly interp...

Page 84: ...om the AC power outlet 2 Remove the paper wire extension document support paper support telephone line cord and handset and pack them 3 Wrap the fax machine in the plastic bag and place it in the original carton with the original packing material 4 Place additional parts such as cords and telephone line and documents such as User s Guide into the carton 5 Close the carton and tape it shut Do not u...

Page 85: ... on a lint free cloth You will need to lift the two release levers to release the white roller be sure to lock them in place when you are through 4 Close the front cover Cleaning the Print Head 1 Unplug the power cord for safety 2 Press the OPEN button to open the top cover Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration Release Levers Glass Strip Whit...

Page 86: ...nt free cloth that is dry or lightly moistened with isopropyl alcohol as per diagram below 5 Wait until the alcohol on the metal and plastic part is totally dried 6 Install the printing cartridge See Replacing the Print Cartridge page 81 7 Press both edge of the top cover until it clicks and close the top cover Plastic and Metal Part ...

Page 87: ...ke out the used print cartridge 3 Remove the stopper from the new printing cartridge 4 Turn the black spool on the right clockwise to tighten the ribbon Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration Sharp Edge OPEN button Stopper Black Spool Blue shaft White shaft Recessed arrow ...

Page 88: ...r 12 5 Install the printing cartridge by inserting the recessed first and placing the cartridge into its four holders 6 Press down on both sides of the top cover to close it securely Holder Recessed Black Spool ...

Page 89: ...arthed plug This plug will fit into only an earthed socket This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket Do not defeat the purpose of an earthed plug 10 Do not allow anything to rest on the power cord Do not place this product where people can walk on the cord 11 If an extension cord is used with this product ...

Page 90: ...controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance indicating a need for service 18 To further protect your ...

Page 91: ...aracters Polling types Standard Secure Delayed Sequential Contrast control Automatic Light Dark Manual Setting Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Fine Photo 7 7 line mm Superfine Photo copy 15 4 line mm Memory capacity 1 MB up to 50 pages FAX 1030e 512 KB up to 25 pages FAX 1020e One Touch dial 12 stations with Shift key Speed Dial 100 stations Groups Up to 6 Automatic r...

Page 92: ...enu Set when that option appears on the LCD Then the screen displays next menu level Press or key to scroll to your next menu selection and then press Menu Set When you finish setting an option the screen displays ACCEPTED You can program the machine by pressing Menu Set followed by the menu numbers For example to set RESOLUTION to FINE press Menu Set 3 4 and or to select FINE and then press Menu ...

Page 93: ... is connected to PABX private automatic Branch Exchange 16 5 CLOCK CHANGE Adjust the machine s clock by one hour for summer winter time 16 6 MUSIC ON HOLD ON OFF Select the machine to play or not to play the music during holding the voice call 17 7 TONE PULSE TONE PULSE Selects the dialling mode 17 2 SETUP RECEIVE 1 RING DELAY 04 03 02 01 TOLL SAVER OFF FAX 1030e Only Sets the number of rings befo...

Page 94: ...SECURE TIMER You call another fax machine to receive a fax from it 51 3 SETUP SEND 1 COVERPG SETUP NEXT FAX ONLY ON OFF PRINT SAMPLE Automatically sends a programmable cover page or prints a sample coverpage 36 2 COVERPAGE NOTE Program a customized message for fax cover page 38 3 CONTRAST AUTO LIGHT DARK Changes the lightness or darkness of a fax you are sending 21 4 RESOLUTION STANDARD FINE S FIN...

Page 95: ...OUCH DIAL Dial numbers stored in memory by pressing only one key 18 2 SPEED DIAL Dial numbers stored in memory by pressing only four keys 19 3 SETUP GROUPS Set up a Group number for broadcasting 20 7 REPORT SETTING 1 XMIT REPORT ON OFF Initial setup for Transmission Verification Report and Journal period 34 2 JOURNAL PERIOD 2 4 7 Days 1 3 6 12 24 Hours OFF 34 8 REMOTE FAX OPT FAX 1020e Only 1 FAX ...

Page 96: ...elect maximum length of incoming messages 64 5 ICM REC MONITR ON OFF Select ON or OFF for voice messages as they come in 65 6 FAX FWD PAGING OFF FAX FORWARD PAGING Set fax machine to forward fax message OR to call your pager 66 7 REMOTE ACCESS 159 Set code for retrieving messages 67 0 MISCELLANEOUS 1 MEM SECURITY Prohibits most functions except receiving faxes into memory 42 2 CALLER ID Only for t...

Page 97: ... to change it press to move the cursor after the last correct letter Then press Stop Exit all letters above and to the right of the cursor are deleted Re enter the correct text and or digits You can also back up and type over incorrect letters Repeating letters If you need to enter a character assigned to the same key as the previous character press to move the cursor to the right Special characte...

Page 98: ...nd the screen continues to display RECEIVE To cancel the receiving mode press Stop Exit When your fax machine is in FAX TEL F T mode it answers with a short beep After this beep the fax machine listens for CNG tones and if heard it will respond with receiving tones The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps overlap This must be for at ...

Page 99: ...or receiving usually caused by line noise or static Contrast Setting to compensate for dark or light documents by lightening dark documents or darkening light documents Cover Page Prints a page at the other party s machine that contains the sender and recipient s name and fax number number of pages and comment You can generate an electronic cover page at the other end with pre programmed informati...

Page 100: ...ou call your Message Manager or external answering machine Out of Paper Reception Receives faxes into the machine s memory when the machine is out of paper Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas phone lines Paging FAX 1030e only Feature enables your fax unit to call your pager when a fax and or a voice message is received into its memory ...

Page 101: ...A printed report that shows the current setting of your machine Thermal transfer A printing process in which heat transfers carbon ink from a ribbon to plain paper Toll Saver FAX 1030e only A Message Manager setting that allows the machine to answer after two ring when a message s was received and after four rings when there are no messages The caller can hang up after two rings without paying for...

Page 102: ...er 22 Dialling Mode 17 Document 2 Document Size 2 E ECM Error Correction Mode 92 Entering Text 91 Erasing Messages 62 64 Error Messages 72 Extension Cord 83 Extension Telephone 6 26 45 External Telephone 9 45 External Telephone Answering Device TAD 7 F F T Fax Tel Mode 24 33 45 F T Fax Tel Outgoing Announcement OGM 26 F T Fax Tel Ring Time 26 F T Pseudo Ringing 26 Fax Detect 27 Fax Forward Program...

Page 103: ... 10 12 33 N Navigation Keys 11 13 Next Fax Reservation 40 O OGM Outgoing Message 61 66 One Touch Dialling 18 22 On Screen Programming ii Operation from an External Extension Telephone 45 Overseas Mode 38 P PABX 16 32 Paging 65 Pause 32 Photo Resolution 21 Playing Messages 63 Polling 51 Power 4 83 84 Printing 28 34 37 Q Quick Dial 18 Quick Dial List 35 R Recording a Conversation 65 Recording Monito...

Page 104: ...3 Special Characters 91 Specification 85 Speed Dialling 19 22 Standard Resolution 21 Station ID 14 Super Fine Resolution 21 System Setup List 35 T TAD MESSAGE 61 TAD Mode 24 Telephone Answering Device TAD 7 Temporary Cover Page 36 Toll Saver 65 Tone Pulse 17 Transmission Verification Xmit Report 34 Troubleshooting 72 V Voice Calls 31 Volume 15 X XMIT REPORT 34 ...

Page 105: ...s 9 0 to reset your machine when you finish 6 Hang up REMOTE CONTROL ACCESS CARD Retrieve a Fax Press 9 6 then to Print a Memory Status List press 1 then enter the number of remote fax machine and then After the beep hang up and wait Retrieve all faxes press 2 then enter the number of remote fax machine and then After the beep hang up and wait Erase all fax messages press 3 Check Receiving Status ...

Page 106: ...sing number keys 0 9 and The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands Listen to Voice Messages Press 9 1 then to Repeat a message press 1 Skip to next message press 2 Stop playing the message press 9 Replace All Voice Messages Press 9 3 If you hear three beeps all messages have not yet been heard and the messages will not be erased Play Record Outgoing Message Press 9 4...

Page 107: ......

Page 108: ...UK IRE This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support fax machines purchased in their own countries ...

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