BC300EN Broilchef Natural Gas Grill
Owner’s Manual
22
Warranty Program
Proof of purchase
is required to access this warranty program, which is in effect from the date of purchase. If unable to provide
proof of purchase or after the warranty has expired, customers will be subject to parts, shipping and handling fees.
Full 30-Day Warranty
Any missing parts can be replaced at no charge within 30 days from the date of purchase with a valid proof of purchase.
Limited Warranty
1-Year Limited Warranty on stainless steel tube burners.
1-Year Limited Warranty on all parts in regards to damage affecting the operation of the gas grill.
Warranty Provisions:
- This warranty is non-transferable and does not cover failures due to misuse or improper installation or maintenance.
- This warranty is for replacement of defective parts only. We are not responsible for incidental or consequential damages
or labor costs.
- This warranty does not cover chips and scratches of porcelain or painted surfaces, nor does it cover corrosion or
discoloration due to misuse, lack of maintenance, hostile environment, accidents, alterations, abuse or neglect.
- This warranty does not cover damage caused by heat, abrasive and chemical cleaners, resulting in chipped porcelain
enamel parts or any damage to other components used in the installation or operation of the gas grill.
The original consumer purchaser will be responsible for all shipping and handling charges of parts replaced under
the terms of this limited warranty. If unable to provide proof of purchase or if the warranty has expired, customers will
also be subject to parts fees.
Some provinces do not allow the limitation or exclusion of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights that vary from province to province.
If you have any questions related to the product or warranty, please call our customer service center at 1-855-630-5390,
07:00 A.M. to 16:00 P.M. (EST), Monday through Friday.
Manufactured by:
Lucas BBQ Co., Ltd.
Room 507, Eking Building, Shida Rd.,
Liaobu Town, Dong Guan City,
Flare-up.
Persistent grease fire.
Flashback [fire in burner tubes].
Inside of lid is peeling – like paint
peeling
.
Irregular flame.
Grease buildup.
Excessive fat in meat.
Excessive cooking temperature.
Grease trapped by food buildup
around burner system.
Clean grill.
Trim fat from meat before grilling
.
Adjust (lower) temperature accordingly.
Turn knobs to OFF. Turn gas OFF at
natural
gas valve.
Leave lid in closed position and let
fire burn out. After grill cools, remove and
clean all parts.
The lid is stainless steel, not painted.
Baked on grease buildup has turned to
carbon and is flaking off. Clean
thoroughly.
Air flow is not correct. Correct
Flame blue with yellow tips, 1-2 in.
high. Too little air: wavy yellow or
orange flames. Too much air: noise
blue flames.
If flames are yellow or orange – open flap at
the end of the venturi tubes in
1/8 in. increments until flames are
correct.
If flames are blue and noisy – close flap at the
end of the venturi tubes in
1/8 in. increments until flames are
correct.
*Natural Gas Models must be open a
minimum of 1/16 in.
*Propane Models must be open a minimum
of 1/8 in..
Burner and /or burner tubes are locked
.
Clean burner and/or burner tube(s).
