Brocade Communications Systems VDX 8770-8, Hardware Reference Manual, Page: 17 / 40

Brocade VDX 8770-8 Hardware Reference Manual xv
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Getting technical help
Contact your Brocade VDX 8770-8 supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General information
•
Technical Support contract number, if applicable
•
Model name
•
Operating system version
•
Error numbers and messages received
•
Copy support command output
•
Detailed description of the problem and specific questions
•
Description of any troubleshooting steps already performed and results
•
Serial console and Telnet session logs
•
syslog message logs
2. Brocade VDX 8770-8 serial number
The Brocade VDX 8770-8 serial number (Switch Serial No.) and corresponding bar code are
provided on the serial number label, as shown here:
The serial number label is located on the port side of the chassis, on the lower right side and
directly above the cable management comb.
In addition, the s show chassis command displays the Brocade VDX 8770-8 serial number, as
well as information about the port and application blades, and other field-replaceable units
(FRUs).
3. License ID/World Wide Name (WWN)
Use the s show licenseid command to display the license ID/WWN. The licenseID/WWN is
recorded on the chassis identification (CID) cards.
??? what about inoperable chassis? If you cannot use the s show licenseid command because
the switch is inoperable, you can get the WWN from the same place as the serial number.
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