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Creating a Digital Receptionist to Answer Calls
A digital receptionist can answer calls coming into any of
your phone numbers including your toll-free numbers. Many
organizations use digital receptionists to automate call routing,
presenting options to a caller such as: Press 1 for X101, Press 2 for
X102, Press 3 to hear a company directory by last name , Press 4
to repeat this menu. Each prompt can be assigned to a phone,
call group or another digital receptionist.
Click the Configure button on the Digital Receptionist widget on
the My Account dashboard tab to begin
Once a new Digital Receptionist is created, you will configure each Key (Press 1, Press 2, Press
3) with a Result and if needed, an extension where calls will be sent. In this example, callers
that press 1 or 2 will be directed to user extensions, 3 will go to the Last Name Directory and 4
will repeat the options.
Click the Save Menu Keys button when you are satisfied with the menu set up.
The next step is to record what the callers hear when calling the Digital Receptionist.
