30
Symptom
Possible Cause/s
Action/Remedy
Letters ‘LP’ appear on
front panel.
Low pressure water supply to the shower
unit.
Turn unit off and wait until water pressure
increases before using again.
Water Isolating Valve partially closed
Open water isolating valve fully.
Low water flow through showerhead.
Clean the showerhead. Refer to ‘Maintenance’
section on page 28.
Outlet water temperature thermistor faulty.
Check that the thermistor cable assembly
(four black wires) is fully inserted into the
connector on the Power Supply board.
If problem persists, call Customer Services
on 0844 701 6273.
TCO has been activated.
Turn unit off and wait 5 minutes for unit to
cool before using again. If problem persists
contact Customer Services on 0844 701 6273.
Other Fault
Call Customer Services on 0844 701 6273.
Error ‘E1’ displayed on
front panel.
Heated water remaining in shower due to
stop without shutdown cycle.
Wait for water in shower to cool down or carry
out the Purge procedure described on page
23 before using again.
Insufficient water flowing through the shower.
Possible blockage.
Remove filter / showerhead and clean. Refer
to ‘Maintenance’ section on page 28.
Outlet water temperature thermistor faulty.
Call Customer Services on 0844 701 6273.
Other Fault
Call Customer Services on 0844 701 6273
Error ‘E2’ displayed on
front panel.
Inlet thermistor or Outlet thermistor faulty.
Check that the thermistor cable assembly
(four black wires) is fully inserted into the
connector on the Power Supply board.
If problem persists, call Customer Services
on 0844 701 6273.
Fault with Temperature Control Dial.
Call Customer Services on 0844 701 6273.
Error ‘E3’ displayed on
front panel.
Solenoid valve stuck open or closed.
Check that the cables connecting the solenoid
to the Power Supply board are fully connected
at each end (blue & brown wires).
If problem persists, call Customer Services
on 0844 701 6273.
Possible blockage.
Remove filter / showerhead and clean. Refer
to ‘Maintenance’ section on page 28.
Water isolating valve closed.
Open water isolating valve fully.
Faulty flow sensor.
Check that the cables connecting the Flow
Sensor to the Power Supply board are fully
connected at each end (red, blue & yellow
wires).
If problem persists, call Customer Services
on 0844 701 6273.
Troubleshooting
Need help?
Give us a call on
0844 701 6273
and speak to one of our trained advisors.