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Once a return authorization number is obtained, ship the products to:
BRG Precision Products
Attn: RA# xxxxxxx
(where xxxxxxx is the authorization number provided)
600 N. River
Derby, KS 67037
Optional Extended Warranty:
A two-year extended warranty is available. The extended warranty must me purchased before the end of the
standard warranty. The two-year extended warranty costs 20% of the product purchase price.
Optional Advanced Replacement Service (“Hot Swap”):
For critical applications, BRG Precision Products recommends purchasing a complete backup product. If a backup
product is too expensive or the application is only semi-critical, BRG Precision Products recommends the optional
Replacement Service ("Hot Swap")
This service allows the customer to receive a replacement product right away to replace a defective product that is
covered under warranty. BRG Precision Products will pay for ground shipping to send the replacement product. The
customer is responsible for expedited shipping charges over the cost of ground shipping. The customer is
responsible for shipping charges to return the defective product. The Replacement Service is only available for
shipments to the U.S. and Canada.
When the customer receives the replacement product, the defective product must be returned to the factory within 30
days. The invoice for the replacement product will then be voided; otherwise, the full invoice amount for the
replacement product is due. This service is only available in conjunction with warranty repairs.
This replacement service may be purchased for 10% of the products purchase price at the time of the initial
purchase. The replacement service may also be purchased after the initial product purchase and before the standard
warranty expires for 15% of the product purchase price. The term of this service ends when the warranty expires.
This service may be repurchased for 10% of the product purchase price when a two-year extended warranty is
purchased. The product replacement service is only available on selected models.
30 Day Return Policy:
No returns will be accepted without prior written authorization of BRG. Incorrect merchandise received will receive
prompt re-shipment of correct items. Incorrect merchandise, other than custom items, may be returned, shipped
prepaid, and will be exchanged on an equivalent basis.
Merchandise, other than custom items, that cannot be used may be returned at a 25% restocking charge if items are
shipped prepaid in the original boxes. Carrier is responsible for parts damaged in shipment. The customer should
have driver sign for damaged carton on delivery receipt and make a claim with the freight company. Please insist
that the carrier's representative conduct an inspection, and retain all packing materials for the inspector. Please
report promptly for immediate follow-up on short shipments. No action arising from any sale by BRG may be
brought by a customer more than one year after the date of shipment.
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Terms of Payment:
New accounts require prepayment. International orders require prepayment by Telegraphic Transfer (bank wire). For
established customers, payment is due in full within 30 days from invoice date. Other payment methods include
Visa, Mastercard, American Express, Discover, Novus (Domestic Only). Add 4% for ground shipping in the U.S.
and Canada. Domestic shipping is prepaid for U.S. Government orders. Other shipping methods are available. All
past due accounts will be subject to a finance charge of 1.5% per month. BRG may cancel or delay future deliveries
if customer fails to make prompt payment or if customer's financial condition warrant such action in BRG's opinion.
BRG is not responsible for delays. The customer will be contacted and given the choice of receiving a partial
