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TROUBLESHOOTING GUIDE FOR AMAZON ALEXA
AND GOOGLE HOME/ASSISTANT
PROBLEM
WHAT TO DO
Why is Amazon
Alexa or Google
Home/Assistant not
responding to my
voice commands.
•
Check the internet connection.
•
Restart your device & mobile phone.
•
Restart your modem and router.
•
Make sure your Amazon Alexa or Google-enabled device or mobile phone is in
Wi-Fi range.
•
When you are giving a command to Amazon Alexa or Google Home/Assistant
make sure you are clear and there is no unwanted noise in the background.
•
While the voice assistant is always on in the background, only an activation
phrase will allow for the voice assistant to start. registering the commands
being relayed. The activation phrase depends on the application being used; For
Amazon Alexa, use “Alexa”, while “OK Google” is for Google Home/Assistant.
•
Ensure your voice is clear and distinct to allow the assistant to accurately record
and process the command.
•
Ask direct questions. Refer to the commands list for recommended commands.
If the problem is not listed, please contact Breville Customer Service Centre (see back cover for contact details)
TROUBLESHOOTING GUIDE
Possible issues not related to the dehumidifiers performance.
ISSUE
REASON
Unit occasionally stops working.
•
The unit is defrosting. The unit will start again once
defrosting is finished.
Reduction in dehumidification
strength.
•
Dehumidification reduces in strength when the room
temperature is too low. The unit may stop operating when the
room temperature is too low. The dehumidifier stops operating
when the humidity level in the room drops below the set
humidity level during the Auto Dehumidification mode.
There is a bad smell while on.
•
The smell may come from the walls, furniture or other
household objects.
Sound is coming from within the
dehumidifier.
•
Circulation of the refrigerant may cause sound until the
unit is stable.
The buzzer sounds.
•
This happens when the water tank is full.
ERROR CODES
ERROR CODE
POSSIBLE CAUSES
WHAT TO DO
E1 is on the display
screen.
The humidity sensor is not working.
Contact Breville customer service.
