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PROBLEM

POSSIBLE CAUSE

WHAT TO DO

Grinder does 

not start after 
pressing START| 
PAUSE|CANCEL 
button

• 

Grinder not plugged in. 

• 

Grinder has overheated. 

 

• 

Bean hopper not attached 

correctly. ‘PLEASE LOCK 

HOPPER’ will be displayed 

on LCD screen.

• 

Plug power cord into power outlet.

• 

Remove power plug from power 

outlet. Leave for 20 minutes to cool 

down before using again.

• 

Lock bean hopper into position.

Motor starts but 
no ground coffee 
coming from  
grind outlet

• 

Incorrect button press. 

• 

No coffee beans in bean 

hopper. 

• 

Grinder/bean hopper  

is blocked.

• 

Press START|PAUSE|CANCEL  

or PORTAFILTER SWITCH  

to activate.

• 

Fill bean hopper with fresh  

coffee beans.

• 

Remove bean hopper. Inspect 

bean hopper & burrs for blockage. 

Replace parts and try again.

Motor starts but 
operates with 
a loud ‘racket’ 
noise

• 

Grinder is blocked  

with foreign item or chute 

is blocked. 

• 

Moisture clogging grinder.

• 

Remove bean hopper, inspect burrs 

& remove any foreign body.

• 

Clean burrs and chute (refer to 

Care & Cleaning on page 40).

• 

Leave burrs to dry thoroughly 

before re-assembling. It is possible 

to use a hair dryer to blow air into 

grinder inlet (lower burr) to dry.

Unable to lock 
bean hopper into 
position

• 

Coffee beans obstructing 

bean hopper locking 

device.

• 

Remove bean hopper. Clear coffee 

beans from top of burrs. Re-lock 

hopper into position & try again.

Not enough/
too much coffee 
grind

• 

Grind amount requires 

adjustment.

• 

Press SHOTS|CUPS button to 

change grind amount. 

• 

Use GRIND AMOUNT dial to fine 

tune the amount ‘more’ or ‘less’.

Portafilter 
overfills

• 

It is normal for the correct amount 

of coffee to appear overfilled in 

your portafilter. Untamped coffee 

has approximately three times 

the volume of tamped coffee.

Emergency stop?

• 

Press START|PAUSE|CANCEL 

button to stop operation. 

• 

Unplug power cord from  

power outlet.

   

TROUBLESHOOTING 

THE SMART GRINDER™ PRO TROUBLESHOOTING

COFFEES TO TRY

CAPPUCCINO

A single shot of espresso with textured milk and garnished with 
drinking chocolate.

ESPRESSO

A single shot of espresso. Intense and aromatic, it is also known a 
short black and is served in a small cup or glass.

LATTÉ

A latté consists of a single espresso with textured milk and approx. 
10mm of foam.

MACCHIATO

Traditionally served short, the macchiato can also be poured as a 
long black with a dash of milk or a dollop of textured milk.

LONG BLACK

Add hot water first, then a shot of espresso (single or double) so 
that crema is maintained.

RISTRETTO

A ristretto is an extremely short espresso of approximately 15ml, 
distinguished by its intense flavour and aftertaste.

Summary of Contents for The Dynamic Duo BEP920

Page 1: ...rochure may vary slightly from the actual product BEP920 ANZ E15 Australian Customers Mail Locked Bag 2000 Botany NSW 1455 AUSTRALIA Phone 1300 139 798 Fax 02 9700 1342 Email Customer Service askus br...

Page 2: ...se of your new Breville product CONTENTS 4 Breville recommends safety first 12 Know your Breville product 16 Setting up your Breville product 19 Operating your Breville product 36 Care cleaning 41 Tro...

Page 3: ...and understand the hazards involved Cleaning and user maintenance shall not be made by children unless they are aged from 8 years and above and supervised Keep the appliance and its cord out of reach...

Page 4: ...Breville Smart Grinder Pro on a sink drain board Ensure that the surface is level clean and free of water The Breville Smart Grinder Pro is not intended to be operated by means of an external timer o...

Page 5: ...urrent not exceeding 30mA be installed in the electrical circuit supplying the appliance See your electrician for professional advice BREVILLE RECOMMENDS SAFETY FIRST BREVILLE RECOMMENDS SAFETY FIRST...

Page 6: ...Steam Dedicated 950ml steam boiler delivers instant and continuous steam Commercial Steam Wand Stainless steel 360 swivel action steam wand with 3 hole tip for a silkier texture Volumetric Control Ma...

Page 7: ...instant hot water for long blacks pre heating cups M 360 swivel action steam wand with 3 hole tip for a silkier texture N De scale access point O Integrated tool storage tray P Drop down swivel foot f...

Page 8: ...HOTS CUPS Button Selects number of shots or cups G Grind Outlet H Grind Tray Catches grind overflow Removable for easy cleaning I Grind Size Dial 60 custom grind settings from espresso to plunger J ST...

Page 9: ...l prompt you to set water hardness Refer to test strip for your water hardness Use the Arrow UP or Arrow DOWN keys to select water hardness 1 5 Press Menu to set Machine will beep to confirm selection...

Page 10: ...nsert hopper into position Turn the bean hopper dial 90 to lock into position Fill with fresh coffee beans and secure lid on top of bean hopper The bean hopper can be removed by turning dial anti cloc...

Page 11: ...sert the Razor dosing tool into the coffee basket until the shoulders of the tool rest on the rim of the basket The blade of the dosing tool should penetrate the surface of the tamped coffee Rotate th...

Page 12: ...any bubbles Swirl the jug to polish and re integrate the texture Pour milk directly into the espresso The key is to work quickly before the milk begins to separate and the crema dissipates HINTS TIPS...

Page 13: ...cannot run hot water and extract espresso at the same time OPERATING YOUR BREVILLE PRODUCT LCD PROGRAMMING FUNCTIONS To program the machine press MENU button once The LCD will display all programming...

Page 14: ...86 C 96 C The new SHOT TEMP setting will be displayed on the LCD screen The optimum temperature will depend on the origin of the coffee beans their freshness and degree of roast We recommend a temper...

Page 15: ...leased water will continue at the full 9 Bars of pressure Press MANUAL button again to stop extraction This function can be used to manually control the pre infusion duration OPERATING YOUR BREVILLE P...

Page 16: ...usion Duration Press UP or DOWN arrow to vary time We recommend a range of between 5 15secs as being optimum Pre Infusion Power The LCD will display current Pre Infusion Power Press UP or DOWN arrows...

Page 17: ...settle the coffee in the portafilter Press Release the START PAUSE CANCEL button to start the grinding operation During grinding press the START PAUSE CANCEL button again to pause the operation for 10...

Page 18: ...eature of your Smart Grinder Pro is the ability to extend this range with an adjustable upper burr We recommend making only one adjustment at a time 13 Hold hopper over container turn dial to release...

Page 19: ...ould be rinsed under hot water directly after use to remove all residual coffee oils If the holes in the filter baskets become blocked dissolve a cleaning tablet in hot water and soak filter basket an...

Page 20: ...build up However you can proceed to the next step at any time by pressing the 1 Cup button a Place a cloth over the drip tray to stop steam escaping b Empty boilers by repeating steps 2b and 2d c Emp...

Page 21: ...played on LCD but water tank is full Water tank is not fully inserted and locked into position Push water tank in fully and close the latch No Steam or Hot Water Machine is not turned on Ensure the ma...

Page 22: ...n the solution for approx 20 minutes Rinse thoroughly TROUBLESHOOTING PROBLEM POSSIBLE CAUSES WHAT TO DO Espresso runs out too quickly and or Pressure gauge not reaching 9 bar The coffee is ground too...

Page 23: ...ays ensure filter basket and portafilter are dried thoroughly before filling with coffee tamping and inserting into the group head Too much coffee in the filter basket Trim coffee dose using the RAZOR...

Page 24: ...on Coffee beans obstructing bean hopper locking device Remove bean hopper Clear coffee beans from top of burrs Re lock hopper into position try again Not enough too much coffee grind Grind amount requ...

Page 25: ...48 49 PAGE HEADER NOTES NOTES...

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