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© 2021 Breckwell Hearth
PROBLEM
POSSIBLE CAUSE
REMEDY
ODS/pilot lights,
but flame goes out
when control knob
is released.
Control knob not fully pressed in.
Press in control knob fully.
Control knob not pressed in long enough.
After ODS/pilot lights, keep control knob
pressed in for 30 seconds.
Manual shutoff valve not fully open.
Fully open manual shutoff valve.
Thermocouple connection loose at control
valve.
Hand tighten thermocouple connection until
snug, then tighten 1/4 turn more.
Pilot flame not touching thermocouple, which
allows thermocouple to cool, causing pilot
flame to go out. This problem could be caused
by either low gas pressure, or a dirty or
partially clogged ODS/pilot.
Contact local gas company.
Clean pilot with vacuum cleaner.
Thermocouple damaged.
Replace thermocouple.
Control valve damaged.
Replace control valve.
Burner does not
light after ODS/
pilot is lit.
Burner orifice is clogged.
Clean orifice.
Burner orifice diameter is too small.
Replace burner orifice.
Inlet gas pressure is too low.
Contact qualified service person
Burner backfires
during combustion.
Manifold pressure is too low.
Burner orifice is clogged.
Contact local gas company.
Clean burner or replace burner orifice.
Slight smoke or
odor during initial
operation.
Burner orifice is clogged or damaged.
Clean burner or replace burner orifice.
Burner is damaged.
Replace burner.
Gas regulator defective.
Replace gas regulator.
Logs appear to
smoke after initial
operation.
Vapors from paint or curing process of logs.
Problem will stop after a few hours of
operation. Run the heater with the damper
open if you have one, or open a window for
the first few hours.
Vapors or smoke continue after heater has run
with damper or window open for several hours.
Log heater is intended to be smokeless. Turn
OFF heater and call qualified service person.
Heater produces
a whistling noise
when burner is lit.
Turning control knob to HIGH position when
burner is cold.
Turn control knob to LOW position and let
warm up for a minute.
Air in gas line.
Operate burner until air is removed from line.
Have gas line checked by local gas company.
Dirty or partially clogged burner orifices.
Clean burner or replace burner orifi
No gas to pilot.
LP-regulator shut down due to inlet pressure too
high.
Verify LP tank regulator is installed and set at
11” to 13” w.c. Replace regulator on heater.
TROUBLESHOOTING
WARNING: IF THE GAS QUALITY IS BAD, YOUR PILOT MAY NOT STAY LIT, THE BURNERS MAY PRODUCE SOOT AND THE
HEATER MAY BACKFIRE WHEN LIT. IF THE GAS QUALITY OR PRESSURE IS LOW, CONTACT YOUR LOCAL GAS SUPPLIER
IMMEDIATELY.
Summary of Contents for BH32VF
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