Troubleshooting Guide
Troubleshooting
Before contacting the service technician, please check the following points. If a problem
still persists, unplug the TV and call for assistance.
Analogue TV Sound
Symptoms
Possible causes
What to do
Crackling noises or
distorted sound.
Interference from cars,
fluorescent lights, video
recorder, a radio
broadcast, personal
computer or other
equipment.
Turn off one piece of
equipment at a time to see
if the interference clears.
See also what to do for
picture interference.
Stereo switching to mono.
A weak signal or a mono
broadcast.
Check the signal and your
aerial system.
Analogue TV Picture
Symptoms
Possible causes
What to do
Grainy (snowy) picture
Your video recorder could
be faulty.
Transmitter trouble.
Aerial has moved, is
damaged or has been
disconnected.
If you have a video
recorder try plugging the
aerial directly into the
television. If the fault
clears, the video recorder
is probably faulty.
Have your aerial system
checked.
Extra outlines on objects in
the picture (ghosts).
The aerial is receiving
reflected signals from hills
or buildings.
Faulty aerial system
Try to tune in a better
signal from the same
television station.
Get your aerial system
checked.
Picture interference like
spots or streaks.
Weak aerial signal.
Interference from electrical
equipment such as power
tools and motors.
Settings for the digital
video equipment output do
not match the monitor’s
specifications.
Try to tune in a better
signal from the same
television station. Get your
aerial system checked.
Move the interfering
equipment further away or
if possible, turn it off.
Change the refresh rate or
resolution settings on the
digital equipment, if
possible.
VGA or HDMI input
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