Brady BBP 30, User Manual

Page: 52 / 56

Troubleshooting
BBP
®
30 User’s Manual 42 Rev A
Hardware Errors
Problem Cause Corrective Action
Printer too warm. Print job
canceled.
Error: 18
The printhead is too hot. The printhead has reached
maximum operating
temperature. Allow printer
to cool down
approximately 10 minutes,
then re-initiate the print job.
Printer too cold. Print job
canceled.
Error: 20
The printhead has not
reached operating
temperature. Normal operating range is
between
50-104°F (10-40°C). Allow
printer to warm up to
operating temperature
before printing.
Media jam. Print job
canceled.
Errors: 45, 80, 85, 87
Media is jammed in the
printer [45]; Media is in the
media guides, but not
detected by the cutter
home sensor [80]; Media is
in the home position but
not detected by the media
out notch sensor [85];
Media is in the printer but
not detected by the leading
edge sensor [87]. Clear media path and
reinstall media, then re-
initiate the print job.
If error persists, contact
Technical Support.
Cut quality poor.
Error: 1025
Cutter needs cleaning
because of adhesive build
up on the cutter.
• Unlatch cutter and push
down away from roller.
• Remove residue from
blades with flat-edged tool,
then clean with isopropyl
alcohol.
• Close cutter and printer.
• From exit chute, swab
back of blades with
isopropyl alcohol.
Residue on labels.
Error: 1027
Media wiper needs to be
replaced.
• Swing media wiper arm to
upright position.
• Slide wiper out of wiper
arm toward left side of the
printer.
• Slide replacement wiper
into slot on wiper arm.
Poor media detection on
the printer, or print
registration problems. Media end cap not
centered on spindle. Adjust the center position
of the media roll.