Kodiak
Recirculating Chiller Technical Manual
Manual# 820-0043 Rev N, 11/25/2019
47
Boyd’s warranty covers repair of the unit but Boyd’s warranty does not cover cosmetic issues. If upon
examination Boyd determines the system has not failed as defined by the warranty, an evaluation fee
will be charged. The evaluation fee will be charged regardless of disposition (i.e.: scrap) and will be
credited towards the total repair cost Once the unit has been evaluated by our Service Group, all work
will be quoted to the customer before proceeding with the repair. This quote will not cover the repair
of cosmetic issues unless specifically requested to do so.
Repair warranty:
Boyd warranties the replacement parts and labor for 90 days from the repair date under the terms of
our standard warranty or the balance of the original warranty, whichever is longer.
Product Specific, Defined Refurbishment Program:
Boyd warranties the replacement parts and labor per the specific quoted length of time from the
refurbishment date under the terms of our standard warranty or the balance of the original warranty,
whichever is longer. The refurbishment of the unit(s) must be quoted as such with a defined bill of
material listing the items covered and the length of the extended warranty.
Return Shipments:
Boyd’s warranty covers payment for standard, ground return shipment of warranted repairs. The
incremental difference for expedited return shipments, if requested, are the responsibility of the
customer. After non-warranty repair, Boyd will ship the system back using the customer’s preferred
shipping method.
Field Service/Commissioning Charges
Where available, Boyd can arrange field service for cooling system commissioning or repair. Under
no circumstances does Boyd’s warranty cover on-site service. All on-site service must be arranged
through Boyd’s service department. The charges for this service include an administrative fee, a
change for on-site services provided, any related travel charges, and parts not covered under warranty.
All requests for On-Site Services require a PO or credit card authorization before services will be
scheduled.
When using Boyd-arranged, on-site service, Boyd warranties the replacement parts and repair labor for
90 days from the repair date under the terms of our standard warranty or for the balance of the original
warranty, whichever is longer. If non-authorized labor repairs the system or installs replacement parts,
Boyd does not warranty the parts or work and this action potentially voids any remaining warranty.
Boyd is expanding its worldwide service presence. Please contact the Service Department for the latest
areas where on-site service is available.
Replacement Parts:
Replacement parts can be ordered using a credit card or purchase order. Parts being returned from
systems under warranty should be returned using a Boyd issued RMA number. If the parts are found to
be defective and the claim is within the warranty period, credit will be issued for the price of the parts
and one-way ground shipping charges. If the parts are not defective or indicate end user damage, no
