Kodiak
Recirculating Chiller Technical Manual
Manual# 820-0043 Rev N, 11/25/2019
46
Boyd Recirculating Chiller Service Policy
Boyd’s cooling systems are the product of over 50 years of thermal engineering and
manufacturing experience. We designed them to provide superior reliability, easy maintenance,
and worry-free operation. However, occasionally a system may need repair. To ensure your
process is back up and running quickly, Boyd has implemented the following cooling system
service policy.
Boyd's Standard Warranty
Boyd's warranty is set forth in the Terms and Conditions included with each system quotation and are
available here
https://www.lytron.com/product-support/Service-Warranty-Information.cfm
Diagnostic Consultation:
At no cost, Boyd will attempt to diagnose the problem over the phone. Our service department can be
reached by calling 781-933-7305 and following the menu or contacting one of our regional
Service-
Depots
. Service technicians are available 24 hours/7 days for consultation. Boyd strongly encourages
customers to take advantage of this service before returning a cooling system to Boyd for evaluation.
Often a problem with a system can be fixed quickly in-house or it is determined that it is an
application problem. By utilizing our service hotline, you can avoid the downtime and expense
associated with returning the system to our factory. Phone diagnosis can be difficult and may actually
be a trial and error process. Boyd will not assume any liability for misdiagnosis when diagnosing over
the phone.
Warranty and Non-warranty Returns:
To return a cooling system, a Boyd Return Material Authorization (RMA) number must be obtained
from Boyd’s service department which can be reached by calling 781-933-7300, or by completing the
Request-for-RMA
form and e-mailing it to
. Prior to calling Boyd, the system
part number, serial number, and a detailed description of the problem must be collected, as this
information is required to assign an RMA number.
A credit card or, for existing customers, a purchase order, (PO), is also required for the evaluation and
repair charges if Boyd determines the system is not defective as defined by the warranty (see below for
more details). The amount suggested will cover the evaluation fee and most repair charges for non-
warranty repairs.
The RMA number should be indicated on the outside packaging of the returned unit. Systems must be
returned clean, dry, and free from chemicals to Boyd’s factory, shipping costs prepaid. Boyd is not
responsible for any damage incurred in the return shipment. Coolant disposal fees may apply for
returned units. Please contact your service representative for details.
Debit memos should not be issued for any repair, either warranty nor non-warranty repairs.
Boyd ordinarily will evaluate the unit within 2 or 3 business days of receipt. Boyd will use reasonable
effort to repair the unit promptly, in most cases within one week of receiving all of the required parts.
