815_58300000120057_ara_en_d.doc – 25.05.11
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Damage to utensils
(see additional information in the general repair instructions)
Customer complaint
Cause
Remedial action
Initial or already
irreversible glass clouding
Hardness range set too high, residual hardness in wash
cycle or final rinse < 5° dH
Glasses not dishwasher-proof
(glasses are usually only suitable for dishwasher)
Too intensive programme selected
Reaction time of steam in drying cycle too long
Optimise setting according to measurement
Advise customer
Advise customer, select a low programme for glasses
(low temperature < 50 °C)
Advise customer, do not switch on the appliance
and wait a few hours before removing the utensils; e.g.
over night
Mechanical damage
(scratches or breakage)
Scratches caused by contact points/surfaces with other
utensils
Advise customer, avoid touching utensils when loading
Utensils pale
Utensils pale
Advise customer, use dishes that are suitable for
dishwashers.
Rust on the cutlery
Cutlery corrosion: cutlery not dishwasher-proof
(knife/knife blade steel is usually less resistant to corrosion)
Rust film: Infection caused by corroding utensils or utensil
baskets
Use cutlery that is suitable for dishwashers!
(higher chromium/nickel contents, at least 18/8
or 18/10)
Advise customer, do not wash any rusting parts,
e.g. old pan, in the dishwasher!
