It is not always necessary to call the Service Centre. In
some cases, you may be able to solve the problem
yourself. This table contains some useful information.
Important:
Only authorised personnel from the Service Centre are
qualified to work on the main gas and electric systems.
Service
Trouble shooting
chart
.
Yellow tipping of the hob burner flame.
Sooting up of cooking utensils.
Burners not lighting properly.
Burners failing to remain alight.
Any of the following are considered to be abnormal operation and may require
servicing:
Gas valves, which are difficult to turn in case the appliance fails to operate correctly,
contact the authorised service provider in your area.
...If none of the electrical
systems work?
• Faulty fuse.
• Check the fuse in the
main fuse box and
• The automatic circuit breaker
or mains differential has been
triggered.
•Check to see if the circuit
breaker or a differential has
...If the electronic ignition
system does not work?
•There may be food or cleaning
product particles between the
spark plugs and the burners.
...If the flame on the burners is
not evenly distributed?
not been assembled properly.
.
•Clean the gas ports on the
...If the gas flow does not seem
normal or there is no gas flow
•The isolation valve is closed.
•If the gas is supplied from a
gas bottle, it may be empty.
• Open the isolation valve.
•Replace the gas bottle with
...If the kitchen smells of gas?
•One of the valves has been
left open.
•Check to see if a valve has
•Check that the coupling on
the gas bottle is in order.
What´s wrong
Possible cause
Solution
•The gap between the spark
be cleaned carefully.
...If the safety cut-off devices
on the different burners do not
work?
kept pressed in for long
enough.
•The burner ports are dirty.
•Once ignited, keep the
control pressed in for a few
seconds.
•Clean the burner ports.
• Power turned
off.
• Turn power
on.
replace if fau
lty.
•Put the components in their
correct positions.
burners.
a full one.
been left open.
been triggered in the
mains
supply box.
•The control knob has not been
•
The burners are wet.
plug and the burner needs to
carefully.
•
The burner covers are not
•
Dry the burner covers
•
Make sure that the burner
covers are correctly
positioned correctly.
positioned.
•
The burners may not be
are dirty
totally dry.
•
Dry the burners more
•The burner components have
thoroughly (be particularly
careful with single-piece
•The gas ports on the burners
burners).
at all?
•Possible leak on the gas bo
ttle.
coupling.
18
