Problem solving
69
Greentherm T9900 SE/i – 6 720 813 635 (2019/03)
CE
Flue blockage detected during operation due to
excessive pressure on the siphon.
▶ Reset error (touch and hold on/off button for 3
seconds).
If the problem persists:
▶ Check exhaust pipes and terminals for obstructions
and reset the error.
▶ Check if flue length is according to specification
(
section 4.6) and reset the error.
▶ Perform gas and air tuning (
CF
Flue blockage detected during operation due to
insufficient combustion air.
▶ Reset error (touch and hold on/off button for 3
seconds).
If the problem persists:
▶ Check air intake and exhaust pipes and terminals for
obstructions and reset the error.
▶ Check if flue length is according to specification
(
section 4.6) and reset the error.
▶ Perform gas and air tuning (
E0
Electronic control unit internal error.
▶ Reset error (touch and hold on/off button for 3
seconds).
If the problem persists:
▶ Replace electronic control unit.
E1
Hot water temperature above 194 °F (90 °C).
Appliance burner cut off to prevent scalding and
reactivation after cooling down.
▶ Disconnect the appliance and purge hydraulic circuit
to remove air.
If the problem persists:
▶ Reduce setpoint temperature to minimize
temperature instabilities.
E3
Flue gases temperature above 167 °F (75 °C)
(residential) or 2 minutes above 145 °F (63 °C).
Appliance burner cut off to prevent overheating.
▶ Descale appliance (
▶ Reset error (touch and hold on/off button for 3
seconds).
If the problem persists:
▶ Check sensor resistance [15] (
replace the sensor if it is not according to
specification.
E4
Air temperature inside cabinet above 176 °F
(80 °C) or 2 minutes above 158 °F (70 °C).
Appliance burner cut off to prevent overheating.
▶ Check for flue gas leakage inside the cabinet or
concentric vent.
▶ Reset error (touch and hold on/off button for 3
seconds).
If the problem persists:
▶ Check sensor resistance [18] (
replace the sensor if it is not according to
specification.
E5
Condensing unit flue gases temperature above
428 °F (220 °C) or 2 minutes above 392 °F
(200 °C).
Appliance burner cut off to prevent overheating.
▶ Descale appliance (
▶ Reset error (touch and hold on/off button for 3
seconds).
If the problem persists:
▶ Check sensor resistance [16] (
replace the sensor if it is not according to
specification.
Display
Description
Solution