Problem solving
67
Greentherm T9900 SE/i – 6 720 813 635 (2019/03)
9
Problem solving
9.1
Error code diagnostics
To remove error codes from the display,
▶ Touch the On/Off button more than 3 sec. (long press).
Installation, maintenance and repair must only be carried out
by qualified contractors. The following table describes the
solutions for possible problems.
Display
Description
Solution
A0
Water temperature sensors [17] [19] [20]
disconnected or damaged.
▶ Check sensor wire connections.
1)
2)
▶ Replace the sensor and/or wire connections, if the
problem persists.
A1
Air temperature inside the cabinet [18] is above
158 °F (70 °C). Appliance regulates power to
protect against overheat.
▶ External air temperature is above 140 °F (60 °C).
▶ Check for flue leakages inside the appliance or in
concentric vent.
A2
External water temperature sensor/aquastat [21]
disconnected, damaged or not properly installed.
▶ Check temperature sensor and associated
connections.
▶ Check sensor position in the tank pocket.
▶ Verify if correct recirculation settings are in use
(
▶ Replace the sensor and/or wire connections, if the
problem persists.
A3
Flue gases temperature sensor [15] disconnected
or damaged.
▶ Check sensor wire connections.
▶ Replace the sensor and/or wire connections, if the
problem persists.
A4
Air temperature sensor [18] disconnected or
damaged.
▶ Check sensor wire connections.
▶ Replace the sensor and/or wire connections, if the
problem persists.
A5
Condensing unit flue temperature sensor [16]
disconnected or damaged.
▶ Check sensor wire connections.
▶ Replace the sensor and/or wire connections, if the
problem persists.
A6
Inlet cold water temperature sensor [20]
disconnected or damaged.
▶ Check sensor wire connections.
▶ Replace the sensor and/or wire connections, if the
problem persists.
A7
Heat exchanger hot water temperature sensor [16]
disconnected or damaged.
▶ Check sensor wire connections.
▶ Replace the sensor and/or wire connections, if the
problem persists.
A8
Outlet hot water temperature sensor [17]
disconnected or damaged.
▶ Check connections or replace sensor.
▶ Replace the sensor and/or wire connections, if the
problem persists.
A9
Incorrect output power (too low).
▶ Check gas inlet pressure
(
▶ Check water temperature sensors [17][19][20]
and water flow sensor [14] wire connections.
▶ Check sensors resistance and water flow sensor(
section 11) and replace any if it is not according to
specification.