Bosch Benchmark SHEM78ZH5N/20 Operating Instructions Manual Download Page 3

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Table of contents

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Operating instructions

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Safety Definitions. . . . . . . . . . .5

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IMPORTANT SAFETY

INSTRUCTIONS . . . . . . . . . . . .6

Causes of Damage . . . . . . . . . .9

Getting Started . . . . . . . . . . . .10

Home Connect . . . . . . . . . . . .15

Water softening system /

special salt . . . . . . . . . . . . . . .18

Rinse Aid. . . . . . . . . . . . . . . . .20

Loading the Dishwasher . . . .22

Detergent . . . . . . . . . . . . . . . .34

Dishwasher Cycles . . . . . . . .36

Dishwasher Cycle Options . .37

Operating the Dishwasher. . .40

Care and Maintenance . . . . . .45

Troubleshooting. . . . . . . . . . .50

Customer Service. . . . . . . . . .57

‡

Statement of Limited Product

Warranty . . . . . . . . . . . . . . . . .58

Summary of Contents for Benchmark SHEM78ZH5N/20

Page 1: ...en us Operating instructions Dishwasher SHE88P SHX88P SHV88P SHEM78 ...

Page 2: ...2 ...

Page 3: ...mage 9 Getting Started 10 o Home Connect 15 Water softening system special salt 18 Rinse Aid 20 Loading the Dishwasher 22 Detergent 34 Dishwasher Cycles 36 0Dishwasher Cycle Options 37 1Operating the Dishwasher 40 2Care and Maintenance 45 3Troubleshooting 50 4Customer Service 57 Statement of Limited Product Warranty 58 ...

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Page 5: ...a result of non observance of this warning 9 CAUTION This indicates that minor or moderate injuries may occur as a result of non observance of this warning NOTICE This indicates that damage to the appliance or property may occur as a result of non compliance with this advisory Note This alerts you to important information and or tips ...

Page 6: ...uthorized service technician using only original equipment factory replacement parts 9 WARNING RISK OF ELECTRICAL SHOCK OR FIRE Electrical shock or fire could result if the electrical supply for the dishwasher covered in this manual is incorrectly installed or if the dishwasher has been improperly grounded Do not use the dishwasher covered in this manual unless you are certain the electrical suppl...

Page 7: ...on on electrical requirements 9 WARNING RISK OF ELECTRIC SHOCK This appliance must be grounded In the event of a malfunction or breakdown grounding will reduce the risk of electric shock by providing a path of least resistance for electric current This appliance is equipped with a cord having an equipment grounding conductor Improper connection of the equipment grounding conductor can result in ri...

Page 8: ...I 184 Certified residential dishwashers are not intended for licensed food establishments Proper Care and Maintenance Remove the dishwasher door to the washing compartment when removing an old dishwasher for service or discarding To avoid floor damage and possible mold growth do not allow wet areas to remain around or under the dishwasher Note To avoid dishwasher damage do not allow water to remai...

Page 9: ...ipes can cause stainless steel doors and tubs to rust Using harsh chemicals e g bleach abrasive cleaners scouring pads metal or plastic or abrasive cloths paper towels can damage your dishwasher s exterior door panel fascia panel and buttons To avoid dishwasher damage do not load the dishwasher with paper products plastic bags packing materials or anything other than normal dishwasher safe dishwar...

Page 10: ...en us Getting Started 10 Getting Started GettingStartedAppliance overview 0QUJPOT ZDMFT OGP 0O 0GG FMBZ 4UBSU 5HVHW VHF 6HWXS VHF ...

Page 11: ... cycle is indicated on the display window at the top 3 To leave press Info button 8 On Off button 0 Wash cycles 8 Info button Digital display H Rinse aid refill indicator P Salt refill indicator X Selection buttons Delay start button h Remote start buttton Wash cycle options START button 2 Door handle Front display 1 Interior light 1 Third rack 12 Upper rack 1 Upper spray arm 1B Detergent tab tray...

Page 12: ...liance for the first time When the dishwasher is switched on for the first time you are taken directly to the settings for switching on the appliance for the first time The following text is indicated on the display window at the top Scroll with Set with Leave with Setup 3 sec The required settings for switching on the appliance for the first time are listed in the table below Change the setting a...

Page 13: ...time Setting Factory setting Infotext by pressing Info button Time setting 12 00 Set the current time Time format 12h 12h or 24h Time display Time Show end of wash cycle with display Finish in or Fin ish at Language American English Language selection Water hardness E 0 Setting water hardness When using Multitabs select the lowest setting Rinse aid disp Level 5 Amount of rinse aid affects drying W...

Page 14: ...end of wash cycle Button volume Level 2 Volume when using buttons Wi Fi on off Switch wireless network connection on or off Network login Manual or Autom WSP Check WPS function on router No WPS function Manual WPS function Automatic Connect to the app Start with Connect appliance to mobile terminal device Greeting On When switching on the appliance the brand logo can be deselected Factory setting ...

Page 15: ... You can set your dishwasher by pressing the remote start button h or proceed as follows 1 Open the door 2 Switch on the On Off switch 3 Press Info button 8 for 3 seconds until the following text is indicated on the display window at the top Scroll with Set with Leave with Setup 3 sec 4 Keep pressing button until the required setting is indicated on the display window at the top 5 Make the setting...

Page 16: ...her transmits the following categories of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the installed Wi Fi communication module Security certificate of the Wi Fi communication module to ensure a secure IT connection The current software and hardware version of your dishwasher Status of any previous ...

Page 17: ...ctserverYou can use the Home Connect App to disconnect from the Home Connect server The appliance is then locally connected to your mobile device without any connection to the Home Connect server Note If you did not deactivate the connection to the Home Connect server check your Internet connection Remote diagnosis RemotediagnosisCustomer Service can use Remote Customer Service to access your appl...

Page 18: ... tap water for 1 second and shake off excess water 3 After one minute compare the test strip to the chart on the test strip packaging and determine the Dishwasher Water Softener setting see below 4 Adjust the dishwasher Water Softener setting 5 If required add salt to the dishwasher salt chamber as shown Using special dishwasher salt on page 19 Water hardness table Adjusting the water softening sy...

Page 19: ...alt as illustrated do not use table salt salt tablets or salt for use with whole house water softeners The water is displaced and runs out For more information about buying dishwasher salt please contact Customer Service 1 800 944 2904 Using detergents with salt component DetergentwithasaltcomponentIf combined detergents with a salt component are used special salt can usually be omitted up to a wa...

Page 20: ...er 92 until it is full Do not overfill Avoid spilling into air vent hole 3 Close the lid Lid must be fully closed until it clicks in order to seal 4 Wipe up any excess rinse aid that may have puddled when the dispenser reservoir is full The indicator light will go out a few moments after the dishwasher door is shut Tip For easier pouring remove lid from the rinse aid bottle NOTICE Do not fill the ...

Page 21: ...display window at the top 5 Make the selection with setting buttons X 6 Press and hold the Info button 8 for 3 seconds The chosen setting has now been stored Turning off rinse aid indicator Proceed as described in the section Setting the amount of rinse aid used and set value to 0 The rinse aid indicator is now turned off NOTICE Using no rinse aid or setting the dispenser to 0 may result in longer...

Page 22: ...painted utensils may discolor fade or spot Hand wash these utensils Positionfragileglasswareso that it will not topple over or come in contact with other utensils during the wash cycle Glass Make sure to use dish washer safe glass Milk glass may discolor or become yellow Non stick Coat ings Apply a light coating of veg etable oil to non stick sur faces after drying Plastics Makesuretheplasticwarei...

Page 23: ...ems do not protrude through the bottom of the racks and block the spray arms Note When pushing the upper rack 12 into the dishwasher push it until it stops against the back of the tub so the upper rack spray arm 1 connects to the water supply at the back of the tub Do not push racks in using the door Loading the lower rack Place large items in the lower rack 9 Load pots pans and bowls upside down ...

Page 24: ...th pots and pans For best results load large items face down in the lower rack Loading patterns for upper rack 12 place setting suggested loading pattern with third rack cutlery drawer 12 place setting suggested loading with My Way Rack Alternate loading pattern ...

Page 25: ...upports to load stemware glasses in the upper rack optional feature which may or may not be included with your dishwasher Loading patterns for third rack 12 place setting suggested loading pattern My Way Rack optional feature which may or may not be included with your dishwasher ...

Page 26: ...n order to leave the basket open optional feature which may or may not be included with your dishwasher The Double Flex silverware basket This basket splits along its length resulting in two halves that may be placed in a variety of positions in the lower rack 9 greatly increasing the lower rack s loading versatility The basket snaps together either side by side or back to back To split the Double...

Page 27: ...ION Dishes can be very hot immediately after cycle ends Open the door slightly and allow dishes to cool for a few minutes before unloading Note Dishes are more likely to chip when unloading before cooling When unloading the dishwasher to prevent water from dripping onto dry dishes unload the lower rack 9 first Next unload the silverware basket 9 followed by the upper rack 12 and then the third rac...

Page 28: ...Pull the upper rack out of the dishwasher until it stops 2 To lower the rack push the RackMatic lever inward 3 To raise the rack hold the basket on the sides of the upper rack and lift it up Note Check spray arm for clearance after adjustment With silver ware basket Upper rack Lower rack Setting 1 max ø 9 4 in 24 cm 12 6 in 32 cm Setting 2 max ø 10 4 in 26 5 cm 11 8 in 30 cm Setting 3 max ø 11 4 i...

Page 29: ... Upper rack flip tines To fold down push flip tines downward with gentle pressure To fold up push flip tines into an upright position until the holder engages in the notch Third rack The third rack 1 horizontally positions knives spatulas and other oversized tools for improved cleaning and easier loading and unloading Arrange cutlery in third rack as illustrated You can fold down the side shelves ...

Page 30: ...ns for upper rack on page 24 Extra tall item sprinkler If an item is too tall to be placed in the lower rack 9 even with the upper rack 12 in the raised position remove the empty upper rack 12 by pulling it out of the dishwasher until it stops Pull the front of the rack upward and outward until the rack will not slide out anymore Then lift it up and away from the dishwasher until the rollers are c...

Page 31: ...ng tall items such as plastic cutting boards and tall baking sheets on the lower rack s right side or center NOTICE To avoid dishwasher damage do not reinstall the upper rack 12 without removing the extra tall item sprinkler B optional feature which may or may not be included with your dishwasher ...

Page 32: ...e holding hooks and the lower rollers of the rack slide over the stopper hooks of both rails 3 Installing third rack 1 1 Pull out third rack rails all the way 1 2 Insert third rack at an angle Make sure that the stopper hooks of both rails slide in between the holding hooks and the lower rollers of the third rack 2 3 Slide third rack in and lift the upper rollers over the front stopper hooks of bo...

Page 33: ...rds so that the upper and lower rollers of the rack slide over the stopper hooks of both rails 3 Installing upper rack 12 1 Pull out upper rack rails all the way 1 2 Insert upper rack at an angle Make sure that the stopper hooks of both rails slide in between the upper and lower rollers on the rear side of the rack 2 3 Slide upper rack in and lift the upper rollers over the front stopper hooks of ...

Page 34: ...at measure detergent to 1 tablespoon 15 ml and 1 75 tablespoons 25 ml 3 tablespoons 45 ml of detergent will completely fill the detergent dispenser Note If you do not know the hardness of your water supply use 15 ml of detergent Increase the amount if necessary to the least amount required to get your kitchenware clean Use the measuring lines in the detergent dispenser cup as a guide to measure th...

Page 35: ...enser 9 Pour detergent into the dry detergent dispenser 9 only Add detergent Do not overfill the detergent dispenser Dosage see manufacturer s instructions on the packaging 3 Close the lid by placing the finger on the lid as shown Slide the lid closed until it clicks The detergent dispenser will open automatically at the ideal time for the set cycle The powder or liquid detergent is distributed in...

Page 36: ...and a shorter cycle length Perfect for lightly soiled dishes all Glass Best for delicate dishes and glasses the Glass cycle lowers temperature and cycle length to decrease energy usage Delay Half Load CrystalDry Normal see note at bot tom of table Recommended for daily regular or typical use to completely wash a full load of nor mally soiled dishes all Note In order to obtain optimal per formance ...

Page 37: ...nse aid is recommended for the high gloss drying function even when using combination detergents Sanitize Increases the temperatures and retains them for an extra long time to obtain a defined disinfecting performance Continuous use of this function increases the hygiene status This additional option is ideal for cleaning items such as chopping boards and baby bottles Sanitized will appear in the ...

Page 38: ...135 105 129 75 85 130 145 75 85 60 30 9 Water usage gal L 4 9 6 4 18 6 24 2 3 4 6 4 12 9 24 1 2 4 3 9 9 0 14 6 2 5 5 5 9 6 21 0 2 4 3 9 18 6 24 6 3 8 14 3 2 7 10 3 1 1 4 1 Wash temp F C 151 160 66 71 127 140 53 55 113 122 45 50 113 136 45 55 113 122 45 50 122 50 113 45 incom ing Rinse temp F C 151 66 136 58 122 50 136 58 122 50 158 70 126 52 incom ing Half Load Cycle time min 114 100 110 70 80 100...

Page 39: ... A 2 4 5 6 8 5 20 6 N A N A N A N A Rinse temp F C 162 72 162 72 N A 162 72 N A N A N A N A SpeedPerfect Cycle time min 100 120 90 105 70 80 95 105 70 80 N A N A N A Water usage gal L 4 3 5 4 16 3 20 5 4 3 5 3 16 1 20 2 4 3 3 9 2 12 5 4 4 5 6 16 6 21 1 2 4 3 3 9 2 12 5 N A N A N A Rinse temp F C 162 72 153 162 67 72 145 63 162 72 145 63 N A N A N A CrystalDry Cycle time min 140 165 135 159 105 115...

Page 40: ...ening the door during a wash cycle Note This function cannot be deactivated Operating the touch buttons Buttons are sensitive and should be touched gently Avoid any grease or food particles resting on the buttons as they could activate the dishwasher Wiping and cleaning can also activate the dishwasher For best results use bare clean hands when touching the buttons To clean the touch buttons wipe ...

Page 41: ...ard This setting is recommend for daily regular or typical use This is the most energy efficient setting Sensitive This setting adjusts the wash cycle strength for the effective removal of food remnants even if the amount of soiling is low The energy and water consumption is increased accordingly Very sensitive This setting adjusts the wash cycle strength for difficult conditions of use for exampl...

Page 42: ...shwasher is protected against unintentional operation If the appliance door remains open for more than 4 seconds after pressing the Start button the operation will be paused Press the Start button again and close the appliance door Delay start time You can delay the start of the wash cycle by up to 24 hours Depending on the setting of the time display the end of cycle is indicated with Finish in f...

Page 43: ...s ended when Finished is indicated on the digital display s Switching off the appliance Short time after the end of the wash cycle 1 Press On Off button 2 Remove the dishes when they have cooled down 9 WARNING RISK OF INJURY To avoid risk of injury always use caution when opening the door during or following a wash cycle as hot water or steam may escape Do not fully open the door until water noise...

Page 44: ...til the digital display shows Program was terminated 2 Close the door 3 Wait about 1 minute while the dishwasher drains 4 Open the door and press the On Off switch Changing the wash cycle When the Start button has been pressed the wash cycle cannot be changed The only way a wash cycle can be changed is by terminating the wash cycle Reset ...

Page 45: ...on the stainless steel make sure the rinse aid dispenser is full and functioning properly Clean the door seal regularly with a damp cloth to remove food particles that may collect from normal loading and cause odor A soiled door seal may not seal properly NOTICE Never use a steam cleaner to clean your dishwasher The manufacturer is not liable for any resulting damage Do not use sponges as they cou...

Page 46: ... cleaning performance Your filter system may need to be cleaned when You notice food soils remaining on the filter system or objects trapped in the Large Object Trap A drop in cleaning performance or a gritty film forms on the dishware When washing normally attached food soils that have been scraped before loading in a household that runs the dishwasher every other day your filter should be cleane...

Page 47: ...ilter system in reverse sequence and lock into place by screwing the Large Object Trap until the marking arrows align Spray arms Check spray arms 1 1Z for grease and limescale deposits If you find such deposits Fill detergent dispenser 9 with detergent and start the appliance without utensils in the cycle with the highest rinsing temperature Wash Cycle Information on page 38 Clean the appliance wi...

Page 48: ...ge if necessary Using a spoon pry off the pump cover until it clicks then grip the cover and pull upward until it resists and then pull forward Check inner compartment and remove any foreign objects 9 WARNING Use caution when removing parts for cleaning as some debris may be sharp Place cover in the original position press down and engage Reinstall filters Note The drain pump will not work properl...

Page 49: ...to the dishwasher Do not leave soiled dishware in unit and leave door slightly open During colder weather please follow the instructions for winterizing your unit below Winterizing your unit NOTICE If your dishwasher will be unused for a period of time in a location that experiences freezing temperatures holiday home or through a vacation period have your dishwasher winterized by a professional se...

Page 50: ...in pump cover into place in the sump Error code ƒ is lit Drain pump is blocked or pump cover is loose Clean drain pump and lock drain pump cover into place in the sump Error code ƒˆ is lit Supply voltage too low less than 98 volts Not a dishwasher fault have the supply volt age and electrical installation checked A different error code is indicated on the digital dis play to A technical fault has ...

Page 51: ...et Delay start or Child lock functions refer to the appropriate section in this man ual The door may have been closed without selecting a wash cycle Select a wash cycle and close the door Water supply may not be turned on or connected Check and turn on water supply Wash cycle won t resume after door was opened and closed The door has been open for more than 4 seconds after pressing the Start butto...

Page 52: ...ay arm nozzles and filters of all debris and obstructions Spray arms on page 47 Little or no water spray due to clogged or misaligned filters 1j Clean filters and make sure they re installed correctly Filter components on page 46 Dishes are nested or placed too closely together and racks are over filled Space dishes apart so spray jets can reach the surface of the dishes and dishes don t contact e...

Page 53: ...ar in dish washer at pur chase which may create an odor Food debris in the dishwasher sump and door seal Clean sump filters sump and door seal as needed Care and Maintenance on page 45 Food debris left on dishes too long Run dishwasher more frequently Not using rinse aid or using improper detergent Use rinse aid and the proper detergent Residual standing water in the sump Make sure previous wash c...

Page 54: ...er interior and racks wheels squeak from lime scale deposits in hard water Use a dishwasher cleaner every few months If dishwasher has a water softener increase the setting Hard water kept 3 in 1 detergent or Eco detergent from being effective Use separate dishwasher detergent rinse aid and dishwasher softener salt if dish washer has a softener Under dosing of detergent Use more detergent or chang...

Page 55: ...lor normally which is not due to the dishwasher Rinse temperature is too low Select more intensive wash cycles with higher washing temperatures Dishes pre cleaned too well so dishwasher defaults to a less inten sive wash cycle and stubborn soil ing isn t removed Do not pre rinse dishes and remove only large food deposits Detergent resi due in tub detergent dis penser or detergent tab tray Detergen...

Page 56: ...not shut Cover guides are blocked by sticky detergent residue Remove detergent residue Detergent on page 34 Unable to select desired cycle Previous cycle not finished Operating the Dishwasher on page 40 Touch sensi tive keys not activating eas ily or activating without being touched Water or other liquid on the surface Wiping the fascia with a wet cloth may cause unwanted activation Wipe the fasci...

Page 57: ...and are not pleased with the service you have received please take the following steps until the problem is corrected to your satisfaction 1 Call us at 1 800 944 2904 2 Contact Customer Service from our web site www bosch home com us or www bosch home ca 3 Contact your installer or the Bosch Authorized Service Contractor in your area 4 Write us BSH Home Appliances Corporation 1901 Main Street Irvi...

Page 58: ...stration card while not necessary to effectuate warranty coverage it is the best way for Bosch to notify you in the unlikely event of a safety notice or product recall How Long the Warranty Lasts Bosch warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty five 365 days from the date of the original purchase The foregoing timeline begins to ...

Page 59: ...or workmanship If reasonable attempts to repair the Product have been made without success then Bosch will replace your Product upgraded models may be available to you in Bosch s sole discretion for an additional charge Nothing in this warranty requires damaged or defective parts to be replaced with parts of a different type or design than the original part All removed parts and components shall b...

Page 60: ...in excludes all defects or damage that are not the direct fault of Bosch including without limitation one or more of the following Use of the Product in anything other than its normal customary and intended manner including without limitation any form of commercial use use or storage of an indoor product outdoors use of the Product in conjunction with air or water going vessels Any party s willful...

Page 61: ...t limitation cabinetry walls floors shelving etc and resetting of breakers or fuses TO THE EXTENT ALLOWED BY LAW THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT WHETHER THE CLAIM ARISES IN CONTRACT OR TORT INCLUDING STRICT LIABILITY OR NEGLIGENCE OR OTHERWISE THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED ANY WARRANTY IMPLIED BY LAW WHETHER FOR M...

Page 62: ...en us Statement of Limited Product Warranty 62 Obtaining Warranty Service To obtain warranty service for your Product you should contact Bosch Customer Service at 1 800 944 2904 to schedule a repair ...

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