GSS2520JA
Owner’s Manual
18
Troubleshooting
Problem
Possible Cause
Prevention/Cure
B
urner will not light using knobs or
igniter.
Wires and/or electrode covered with
cooking residue.
Electrode and burners are wet.
Electrode cracked or broken –
sparks at crack.
Wire loose or disconnected.
Clean wire and /or electrode with
rubbing alcohol.
Wipe dry with cloth.
Replace electrode.
Reconnect wire or replace electrode/
wire assembly.
Burner will not light using a match.
No gas flow.
Coupling nut and regulator not fully
connected.
Obstruction of gas flow.
Disengagement of burner to valve.
Spider webs or insect nest in venturi.
Burner ports clogged or blocked.
Check if propane tank is empty. If
empty, replace or refill. If propane
tank is not empty, refer to
Excessive
flow safety valve reset procedure
on page 16.
Turn the coupling nut about one-half
to three quarters additional turn until
solid stop. Tighten by hand ONLY -
do not use tools.
Clear burner tubes.
Check for bent or kinked hose.
Reengage burner and valve.
Clean venturi.
Clean burner ports.
New burner may have residual
manufacturing oils.
Spider webs or insect nest in
venturi.
Food residue, grease or seasoning
salt on burner.
Poor alignment of valve to burner
venturi.
High or gusting winds.
Low on propane gas.
Excess flow valve tripped.
Burn grill for 15 minutes with the lid
closed.
Clean venturi.
Clean burner.
Assure burner venturi is properly
engaged with valve.
Turn front of grill to face wind or
Increase flame height.
Replace or refill propane tank.
Refer to the
Excessive flow safety
valve reset procedure
on page 16.
Flame is yellow or orange.
Flame blow out.
Irregular flame pattern, flame does not
run the full length of burner.
Burner ports are clogged or blocked.
Clean burner ports.
Tank out of gas
Excess flow safety device
may have been activated.
Check for gas in propane tank.
Refer to the
Excessive flow safety
valve reset procedure
on page
16.
Sudden drop in gas flow or
reduced flame height
Clean burner ports.
